Discussions

Please PUT BACK the feature that allowed us to split single item orders into multiple orders so that we can batch run them all at once.  I don't see why you took away functionality for something that was working.  We have built many products and shipping options around this feature.  Having to now ship it, find it in shipped orders and shipping it again is a real pain and time waster.  Please don't fix what isn't broken.

Hey there, We recently transitioned to the new version and EOD processing worked the first few days but has now failed 2 days in a row. SS support recommends clearing our cache and cookies (which seems to be the proposed solution for most issues and doesn't always work).  Anyone else having this issue?  Resolved it?   Thanks,  Doug.  

Hello, I'm looking to send a stack of heavy plates half-way across the US.  I was at UPS today and the lady there said that if I bought the label there, they'd need to use a box that gives 2" room on all the sides as well use packing peanuts to fill that space.  If that isn't done, then the insurance claim wouldn't be paid if the plates were damaged in transit.  She told me that it might be different if I buy the UPS labels on ShipStation (and I know it sure as heck is a lot cheaper!).  So, that got me wondering about ShipSurance, too.  I've tried looking here for packing requirements in order for shipments to be covered but I can't find anything.  If I use a smaller box with only 1" clearance, will that be denied?  If I use the packing paper that I always use instead of peanuts, will that be denied?  I have found all sorts of lists of what I can't ship and other things I cannot do, but this, I have not found. Does anyone know wher

I have a custom packing slip designed for my needs. I'm printing 100-200 packing slip + labels on a letter size paper at a time. Is there anyway that I can print the page number to the packing slip? For example, if i print 50, there would be 50 pages with 1,2,3,...49,50 on the bottom of the pages. Thank you.

These are the perforated with the adhesive shipping label on one half and the packing slip prints on the other half.  Who knows where to purchase these? Thanks So Much, Todd

About 20% of my orders have to be entered Manually.   Currently I have to add all the individual prices for items manually even though that data is available in the customs value for the product. This is not only time consuming but subject to error especially when the autocomplete feature in the add item function in Shipstation  works so well  brining in the product description.   It would be great to have either the customs value populate the price field, or have an actual price column added to the product import template that would also populate this field so that we're not having to do double work.  As powerful as your product is I can't believe in 10 years of operation you haven't added this feature while your sister company shipping easy has it.  I see another user has also requested this feature.  Hopefully it will be in the next fixes. Thanks 

I need to change the name of all 2700+ items I have in shipstation.  I have exported the items, made the changes in the csv file and saved the file.  When I try to import the file, I do receive the "product import complete" notice but none of the changes to the item names have been made.  In addition, I want to use the Description field in the products attributes area.  What field on the import template do I populate to add text to the Description field?

I have had this issue with SS for many years - every now and then SS Connect has to be reinstalled and I get the window "Your Administrator has blocked access to this program." - I have always been able to work around and get it to run by unblocking the file in the Properties box or turning off access to "susupciious files" -- but this time I cannot get past that window.  Was in chat wiht SS support for an hour last week to no avail. Anyone have any tips for getting around this? Thanks

The most recent release of ShipStation has changed the Excel report output of the Insights->Raw Data Exports no longer have the prefix for the type of the files like "Customers", Orders",  "ShippedOrders", etc.  This makes it difficult to determine which is which.  Can this be put back?

How do I copy/clone a previous customer address for new shipment and import customers third party billing info?

We are actively finding that FBA is not a good fulfillment center as they are about 4-6 months out on receiving in any shipments from vendors.  We are actively looking for a new solution to not only handle our FBA products but as well as our eCommerce (Shopify/Zipify) channels.  My question is: 1. Is anyone using a 3rd Party Logistics company to fulfill orders for both FBA and ECommerce channels?2. What company are you using?3. How many SKUs are they handling for you?

I've gotten back my first package that was in transit when the USPS shipping suspension to NZ went into effect.   Does anyone know how to receive a refund through ShipStation for the package?  I've voided the label, but does anyone ever know if they receive refunds for voided lables? 

Hi All, I am based in Australia and I was wondering if anyone else has issues with the dates and times when running reports....its all in the US format and is under the Austin TX time zone...

Is anyone else having an issue with the "Ship Date" column not showing the ship date on the Shipments tab?

Hi SS Community!   We set up Amazon Buy Shipping successfully; however, DHL Express is absent.    This is the main reason we set it up in the first place so would you be keen on adding it anytime soon?   If anyone from the community could lmk of a workaround that you're using, that would be awesome!   On behalf of all our International customers, Cheers! NWB Thank you specifically:@Manager-Erin @Bison @torik @masonfabian  @ogmoto  @paata01 

Could you please include an option on the rate estimator so that we can use the USPS tyvek mailing envelope to ship with....

Hope this is well received. There is a major bug, and I'm wondering how it's not impacting more people.  Maybe they're not noticing. I connected my UPS account to my shipstation.  I now have USPS and UPS in the first section, and a second UPS in the second section of carriers.  My second UPS account has negotiated rates, and net terms, so I accumulate a large balance and pay them every other week. The bug is whenever I'm trying to print a USPS label using shipstation, somehow it's seeing my UPS balance, and it's requiring me to pay stamps.com the balance that I owe UPS. Even worse?!  I had a $400 credit on my USPS account the day before I connected everything, so that is now trapped in this abyss, unable to be used or refunded. Please help 🙂

There is one bug I noticed, when you have multiple stores, and you click on a specific store, and then click new order, that stores is not automatically populated into the store's selection drop down box, so if you're not careful you could actually make the order in the wrong store if it's not the default store. To fix this you need to conjoin the stores dropdown box.

Bug with shipsurance integration / woocommerce combining orders - and bad support.There have been a number of buggy behaviors I have just put up with through the years because of the hassle of dealing with nonhelpful support assistants.  Support assistants have lacked understanding or do not read through the documentation I send and it just frustrates me to no end to have to re-explain everything over and it costs me more of my time and thus money than it is worth. The process to even submit a ticket these days is quite impossible as they make you go through all the hoops first and many times are thrown in a circle you can't escape. I have a ticket in on a UPS overcharge and it appears you have no process to submit such a ticket. Support of course does not read my message and says I can submit a ticket for a missing delivery which is not my issue. when I emailed a response to my ticket it was not responded to and my issue was marked resolved. I had to go back into tickets to tell

May I know when Shipstation will offer Amazon.sg (Amazon Singapore) integration? Thanks

I need to continue with the Legacy layout because of fundamental flaws in the new layout. Chat support recommended I post them here. Here are 2 of my biggest gripes:1--The field is too small for the weight. The fraction of pounds cuts off when using a scale that auto-populates the weight-- and is not as wide as it is in Legacy. In some situations I need to see the full weight. 2--The pop-up notifications that appear when processing an order>>>pop up RIGHT where you can x out of an order and move on to the next. When doing many, many orders I need to slam through them. I need to x out of one order, and start selecting the new order to ship. When the pop-up window message notification comes up in the new version and covers the "x" where I need to x out, I have to wait there for a moment for the bubble to clear out before I can move on. When I am slamming through orders, its supppper annoying to wait for the bubble to clear, even if it is only there for 3-5 seconds. Its

MyPost Business will not work in Shipstation with Australia Post credit accounts. IT will only work when each order is individually charged to a credit card. This means if you have 800 orders a month you will have 800 charges to your credit card rather than one entry to your Australia Post credit account that you can then pay. I get this is probably an australia post issue. BUT.... I can use MyPost business on the auspost website with my credit account. So I should be able to do same through shipstation. Currently we have to process orders through Australia Post and then copy/paste them to Shipstation so that all our shipping orders are in one place. When is Shipstation going to fix this issue.Geoff

I just noticed that the Global Express service from Parcelforce (contract account using ExpressLink) isn't available. This is an essential service, particularly since it the fastest international service available from Parcelforce. Since you already support Global Priority I feel like it should be relatively simple to add.

Suddenly starting from yesterday (Oct3rd,20021) I am seeing higher rates for USPS Priority. I am seeing the retail rates as opposed to the discount rates I have been getting till yesterday. Have USPS Priority Mail prices gone up or something changed in the settings when they upgraded the app?

If there is an error on a store, it seems that ShipStation stops auto-refreshing. If ShipStation could continue to auto-refresh after an error has populated, this might re-establish the connection.