Discussions

It would be great to be able to brand the return portal's URL. It can be redirected from a subdomain but still lands on the very long Shipstation address. Keeping it "on brand" would make it seem more seamless for the customer experience and enhance confidence in the service. Having instructions for DNS settings for the main providers like GoDaddy would be a great way to help Shipstation customers achieve URL customization.

Hey guys, we are looking to use the following shipping services offered by Purolator.  -Purolator express pack- Express envelope- Express box I can't find them anywhere in the carrier settings. Is there any way to add those services manualy? Thanks  

Does anyone have a recommendation for a label printer with wifi under $500? Maybe slightly over? OR a wifi dongle that actually works? I Googled to find a way to add wifi to our Zebra GX430d, but all the dongles have really bad reviews, and I'm not sure if people just don't know how to use them properly... or if they really do just mostly suck?  So I'm also open to finding a new 4x6" type of printer if it has built in wifi with minimum 300 DPI.

Original post by user Eddie Spencer   I like  Shipstation.  However, I need inventory reports that Shipstation does not provide.  I need reports that show: SKU, alias, inventory; SKU, inventory, inventory history for a specific period of time (additions and subtractions); ( I need some of this for year end tax stuff and the accountant asks me for it).   I  know the info is there.  I can get some of it up on a screen, but it will not export it.  I wish I could export my screen layouts, particularly in the inventory module.   thanks for your consideration

I am trying to use the Add Shipping Carrier feature in ShipStation to link my Stamps.com account. I enter all the information and get to the final screen, where I check Terms & Services agreement checkbox. However, the Finish Setup button does NOT become enabled. Need help ASAP! Any help is appreciated!

I wanted to try ShipStation connect but it didn't work out for us.  I have uninstalled the program but I keep getting this window every time I restart the computer.  I can't find the program that is causing this.  I'd love to make it stop.  Any advice?  I've tried - 1) Searching for the program ShipStation Connect2) Installing and uninstalling ShipStation Connect  

I'm trying to get my head around how Shipstation (mis)handles product weights, and my head is spinning. Shipstation does import product weights from Woocommerce, and offers an overall parcel weight based on those imported weights. It's a useful sanity check, and an alert operator can use it to spot wrong weights in Woocommerce. But we weigh each parcel before shipping as packaging varies and it's useful as part of the audit trail of what went into a parcel. I started manually inputting Shipstation weights in the Shipping Defaults section stating "The following options will only apply to shipments containing quantity 1 of this product." They are potentially useful for single item orders where the packaging is very predictable. But I find these weights in fact override the imported weights on multiple item orders, which is not what it says it's going to do. As an aside, the CSV input of these weights is quite messed up if you use metric weights, as you have to convert to i

Shipstation orders going to random selling channels,Just need to understand how the shipstation orders are being added to the dashboard and if this is normal behavior.

Is there a way, that when my orders are imported, Shipstation will send an email based on the buyers email in the order.?I would like to tell them : your order will be shipped within 2 days.Thanks

You know how you have to have experience to get a job, but you can't get a job without experience? Yeah, that whole thing. My company is in the process of leaving our current Marketplace for a website/eCommerce platform designed for us from the ground up. As the head of our Shipping, I've been tasked with creating the connections between our new marketplace and ShipStation so the spice can flow without any hiccups. Our new eCommerce platform builders (not found in the Marketplace section of ShipStation) tell me I need to just plug in the API key/secret and the Store ID to make the connection. (I know how to find Store IDs), but how do I get a Store ID unless I create the store? They told me not to go the route of Custom Store Connection, because the connection should be done via API key, not XML web endpoints. Do I create a Manual Store, get the ID, and use that? My gut tells me no, because those are for manual orders or "orders imported via CSV or text files." How do I

I'm having an issue with the mark as shipped in the API.  It sends the tracking properly to Etsy, but Etsy shows the carrier as Other.  I need it to show "UPS".  When I confirm through the ShipStation site with UPS in the drop-down, it works ok.  Here is the code I'm using:   $curl = curl_init(); curl_setopt_array($curl, array( CURLOPT_URL => "https://ssapi.shipstation.com/orders/markasshipped", CURLOPT_RETURNTRANSFER => true, CURLOPT_ENCODING => "", CURLOPT_MAXREDIRS => 10, CURLOPT_TIMEOUT => 0, CURLOPT_FOLLOWLOCATION => true, CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1, CURLOPT_CUSTOMREQUEST => "POST", CURLOPT_POSTFIELDS =>"{\n \"orderId\": $orderID,\n \"carrierCode\": \"UPS\",\n \"trackingNumber\": \"$tracking\",\n \"notifyCustomer\": false,\n \"notifySalesChannel\": true\n}", CURLOPT_HTTPHEADER => array( "Host: ssapi.shipstation.com", "Authorization: $auth", "Content-Type: application/json" ), )); $response = curl

Hello. I'm trying out the batch shipment feature. After clicking on "Process Shipments", I arrive at the "Label Batch Status: Cost Review" screen (picture below). Why is the "Continue" button greyed out? Is there a permission that needs to be enabled? I am not the account owner, just a user assigned to work on some of their order fulfillment. Or maybe it's another issue? Thanks.    

My stores have different volume bundle options, but when a customer orders one of the volume bundle options, we ship them only 1 unit when they should have received 4 units. Is there a way to correct this?

Hello greetings from NH Two questions please help a new user.... Gross Weight and Net Weight on commercial invoice - how do we add this info?How do we change the terms of sale?- DOB to Ex-works or Origin.

hey - anyone else have this problem? All of a sudden I can no longer ship first class and oly have priority options - even for domestic USA. I keep getting a red alert bar with this message when I try: "Only mail classes Priority Mail and Express Mail are allowed for this account." But I cannot see anywhere to undo this setting. help?

I've had a website built through Wordpress and Woocommerce.  I had connected shipstation successfully initally before the developer made the website.  Now shipstation will not connect to my store via woocommerce.  It says invalid authentication key.  I've tried to copy and paste the auth key that is shown in wordpress but it is not working.  I've deleted the plugin and reinstalled as well.  Any ideas? Thank You!

For the past week and a half, I've been purchasing UPS Surepost labels in Shipstation.  Since an hour ago I'm unable to make labels for UPS's SurePost service. I get the error message "Shipper's UPS Account is not enabled for the requested SurePost service." I've spoken to my UPS Account Manager and he tells me that everything is working on his end and it must be a Shipstation issue.  Can anyone offer a solution?

When trying to print labels via ShipStation Connect, nothing is printed. This issue occurs when using ShipStation on the Firefox browser, as well as the Brave browser. ShipStation Connect was working on Firefox last week. So far I have tried the following:un-registered and re-registered the mac connected to the printers, in ShipStation ConnectRe-installed ShipStation ConnectRestarted the MacSet the label printer to the default printerVerified printers are showing up on ShipStation Connect web interfaceVerified the printer is communicatingCan print labels from PDF readerUpdated the OSUpdated FirefoxWhile ShipStation Connect works in Chrome and Safari, there's a variety of reasons I still prefer to use Firefox. It seems this browser got overlooked by the ShipStation team on a recent update perhaps. Either that or Firefox has a security feature that ShipStation isn't aware of.

We work with a 3rd party company to pack and ship our orders. We would like to start measuring the time it takes to ship an order from the date the order was imported to Shipstation. It would be great if "Date Imported" could be a column that we can easily add to the "Orders" page.

always get An error occurred attempting to update orders: The remote server returned an error: (520) Unknown only Walmart is there anyway to fix this  

Harmonized codes that are setup in ShipStation for product skus aren't being applied to orders with the same sku from Magento 2.What is the solution?

We would like to get the label data for our shipments, however the labelData field is always null. Is there a specific parameter not yet documented that we need to add to include the labelData in our results? Referencing: List Shipments 

We ship many orders with various LTL freight carriers. It would be be great if when manually marking an order as shipped I could enter a link to the carrier's tracking page where the customer could enter their tracking number. It would also be good to be able to fill in the carrier name instead of having it in there as "other."

Reporting of 'Orders' Menu like Shipped or Awaiting Shipment. Currently we're only able to get a reports of 'Shipments' Menu if the label was printed within Shipstation.

Why Aussie users have serious malfunctions and limited options?Myself, I have been using this limited functional program for over the year with heaps issues but never solved them on time or fixed it at all.1. There aren't real "contact us" instructions. They are outdated pages and extracted answers from outdated help pages when I ask why I can't use "CONTACT US" burton.2. Can't connect Amazon ES (Spain), and got the answer that says ask Amazon support. ??? Do you have any ideas how Amazon seller support works?3. Shipment confirmation never worked properly and never intend to correct the function over the years.4. Tracking update never worked and never intend to correct them over the years.5. Missing import orders from Amazon markets. waiting and waiting BUT still paying subscription fees without any compensations for my time loss. What is Shipstaion doing in Australian users?