Discussions

We have an established workflow for getting orders from a warehouse to the customer (WiX Shop and ShipBob).A large part of our orders are rentals, i.e. they need to be returned to us for refurbishment before they can go back to the warehouse. This returns process is currently missing for us. Can we use ShipStation to let customers return orders - which were not shipped out via ShipStation - to us?i.e. Customer goes to our ShipStation returns portal, puts in an order number (note: this is from WiX shop and has not been used by ShipStation before) and can print a shipping label for return of the package to our refurbishment facility? Can someone confirm if this is possible?If yes, is this straight forward, or is the fact that the outward shipping is done in a separate external process a problem? Thanks for your help!Sven

This has been a topic of discussion for the past 7 years without any effort on Shipstation's end to add this feature. It comes highly requested (http://feedback.shipstation.com/forums/126593-idea-archive/suggestions/6736736-trackable-fedex-fims-mailview-integration?page=1&per_page=20) as hundreds of people have responded to the previous discussion board. ShipStation initially responded they'd take a look but never got back to it. ShipFims integration with ShipStation has been delayed long enough - your customer community is asking for this. Please consider adding this integration.  Sincerely, Hundreds of customers

Anyone else eBay orders missing pics when they come through to ship station didn't haveThe problem befor this upgrade 

New orders are not showing up on ShipStation - Setup was pretty straightforward with a single .php file to upload and connection to my Zen store - All went well with no errors including confirmation of connection with my store.  However, all new orders coming in are not showing in ShipStation for processing and shipping, they are just not there.Has anyone had any experience or issue with Zencart setup  -  there is virtually no documentation here.  Thanks for any insight or help!

We need to be able to print letter address labels. Is this a possibility? We apply our own stamps from the Post Office. There doesn't seem to be any option to print just the label. Is this something that is being looked into as this can be done in other shipping programs.

.can I change  a different  carriers instead having FedEx 

Since yesterday, my orders from cs-cart have not been importing into shipstation. This has worked fine for the past 10 years or so until yesterday. I've made no changes at my cs-cart end. There are no errors. It just says there are no orders awaiting shipment but there are three orders in the queue right now. Has anything changed at Shipstation's end?

I have created a custom packing slip with HTML. However, I cannot get orders with multiple items to work correctly in the code. The field replacement for SKU, QTY & Item Name takes in all the items and lists them all at once. It does not understand that each item should be in it's own row. The first row populates in fine, it's the subsequent items that get messed up. How do I get these field replacements to sit inside a table properly? Please help!   

i know ive voided some pretty expensive labels for overseas in the $90+ range.   So im wondering how i can create a report that shows me all the labels ive voided. I have found a way to create a report of the label credits ive received.   So id like to compare the 2 reports and see if im being shorted some void label credits. 

Original post by Jake Kirkham   Hi there - I'm a relative newbie with SS and I'm just setting my forms up. My Custom packing slip not quite looking as it should though. I have all the info on  the page I need, but there's a box at the top of the page that doesn't align on the right hand edge with the content below. Also, the weights of all the lines are all inconsistent. The outer box is thick and too heavy whilst the inside lines are in different weights and so are inconsistent.   Ideally I would like to remove some or even all of the header box and lines, which might be easier to do than try and get all the weights right.   Would anyone be able to offer advice perhaps?   Many thanks.

Original post by user Doug Grant   I am looking for someone who can help me with my custom template. Im not sure how to make it.    I want to use the packing slip I have in Shopify, for the packing slip in Shipstation.   Anyone?

We ship almost all of our shipments with FedEx International services, which does not support Auto-tracking. In the past, we shipped on the FedEx.com website in which we could check of email notifications for any or all of the following: "Shipped", "Tendered", "Estimated Delivery", "Exception" (delivery or clearance delay), and "Delivered". Is there the ability to do this in ShipStation? If not, then how can I find out when there are Clearance Delays?  We do not often receive calls from FedEx for this and cannot leave orders hanging in customs without our knowledge.

I am trying to print a custom packaging slip with a specific format and logo etc. The online template generator is not very helpful. I can generate a slip manually with HTML & PHP code and save it on my server. Is there a way to link that file as the custom slip for an order? Something like custom slip URL parameter in the create_order in the REST API?  Thank You

has anyone else noticed that there is a BIG problem with the filters.. 1, when you say to give all orders that EXCLUDE a certain tag, it actually gives you the ones that INCLUDE that tag.2, if you say to match all the following : tag = 'Backorder' and tag = 'Contact Customer'   it returns tag='Backorder' OR tag='Contact Customer' I'm trying to setup a filter that gives me all of a certain type of order that doesn't have the backorder tag, and it doesn't work.. HOWEVER, it DOES work in the legacy version.. so they truly broke something on the so called "upgrade"..

Hi all, We are trying to create a packing slip that contains multiple orders and is able to categorize each line by the order number, as well as a purchase order number that is provided by our wholesale clients. I noticed on the Pick list you can include order numbers for each product. Is that possible on a Packing slip? Is it also possible to include the purchase order number that our customer used as reference? We have this built into our current ERP but are having trouble making the layout work on Shipstation. I have attached a picture of part of our ERP packing slip. It contains the order number, customer Purchase order (reference), part number and description all on one line. The packing slip is a multi-order packing slip. Can shipstation MAP out such packing slips in that way?

STAND ALONE LABELS SHOULD ALLOW YOU TO ADD THE ADDRESSEE TO THE CUSTOMER ADDRESS BOOK....THERE SHOULD ALSO BE A FIELD FOR EMAIL ADDRESSES FOR NOTIFICATIONS

We have Canpar integration broken today afternoon. Canpar technical support checked on their end and confirm that their API service operating normal. So it goes to ShipStation support. Any new shipment does not show shipping rate for any Canpar service, we get this error: Error: soapenv:Server: unknown (Unhandled Module). (500, 83878e78-7e9d-458f-b316-3c941e0a9dd1). cannot get quotes, cannot print labels. But I was able to close end of the day for shipments that we have created before  this outage.Anybody experiencing the same issue?

Original post by user Ben Jillard   Among the stores I manage are quite a lot of artists using Big Cartel.  I'm getting told off by both UPS and DHL for not supplying customer phone numbers when I ship out orders as they're not being imported by ShipStation.  A while back I talked to Big Cartel and they told me that their API does supply the phone number with orders and the hooks or whatever ShipStation need are there to get them.  I did put in a support case about this a while back but thought that as I'm still getting in trouble I might try posting about it here instead.   Given that most express couriers now insist on a phone number is it possible to prioritise this feature if, as they say, BigCartel are now forwarding that info.  I don't have the time to copy and paste a phone number into hundreds of orders.

Hi, 1. We need to be able to pull all the order from website to shipstation and when it is shipped through shipstation then it should automatically mark the order shipped with shipping info on the website. 2. There is a check box which will decide whether you want to let the customer know that order shipped. If checked then it will send the shipping info to customer as well. Above is my clients requirement, please help us in getting Shipment tracking ID and how we can obtain AWB number.

I am looking for my ShipStation account number and I can't locate it. Does anyone know where to locate this.Thank you

Since Shipsstation is not importing 3dcart orders now does anyone have a template they have used for importing 3dcart into shipstation? Thanks

Hi, My shipping department has asked me to set up a rule for them in Shipstation, however, I'm not seeing how I can do it the way they are asking me to.They have asked for a rule to automatically check FEDEX for Saturday delivery options for orders that come in on Wednesday evenings and Thursdays.  I can see where something similar can be done using an actual date, but was wondering if it can be done using a day of the week. ThanksMichelle 

Hello, I created 50 labels via shipstation and was charged, as usual, via stamps.com but my labels did not print. They are not showing as paid for/shipped via shipstation or through Shopify. Will going through the process of creating those labels again trigger another charge? Thanks,Mikaela

Good evening, We've been a long-time ShipStation user and have it tied into our BigCommerce site.  We're in the process of setting up a second store on BigCommerce and they just confirmed that we'll need a separate account/store to do this as the product lines are different. However, everything is going to be physically in the same space and, for convenience - and maybe our sanity - we'd really like to use the same ShipStation account and tie it into both stores. This way we have one system to check, can re-use the same label printer and billing will (hopefully) be easier.  But we're not sure if this is possible and we're hoping that someone in the Community might know or can point us in the right direction. (We did email support and got a quick response but they unfortunately misunderstood the question and haven't replied to our follow-up all week). Thanks! 

Is there a way to add an notification of a stock replenishment so that when the warehouse receives goods from the supplier they can be automatically be added in inventory?