Discussions

Hi,Got an instance where our team needs some additional fields being added to the printable order summary.Is it possible to create a printable order summary that contains:1. Postage Charges2. Customer Phone number

I found this article https://help.shipstation.com/hc/en-us/articles/360045864191-How-do-I-adjust-the-style-for-item-quantities#UUID-11d06f4c-2c6b-6324-2440-aef569870a2fCan I adjust the item name text color in a similar way, either based on [Item Title] of [SKU]if [blue plants] or [blue pants SKU] is ordered, then blue textif [green pants] or [green pants SKU] is ordered then green textPlease help me understand if this is possible.  It seems like a pretty basic feature.

Hello All,I am looking for answers. Our company just relocated warehouses and am looking to feed ShipStation my inventory source. We currently use SkuVault for our inventory management and have been having trouble with locations not populating on picklists printed in ShipStation. What is the connection between shipstation and skuvault and how do we get our locations to populate on our picklists other than manually inputting them for each SKU. Thanks,Chris 

I have a question regarding handling pickup orders. We currently manage both shipments and pickup orders, and I would appreciate some guidance on how to streamline the process for pickups. At present, once an order is picked up, we cancel it from ShipStation; otherwise, it remains active in the system.We are considering implementing an option to mark orders as "Picked Up by Mr. [Customer's Name]" instead of canceling them, to keep a proper record of completed pickups. Could you advise if this is possible within ShipStation, or suggest a more efficient solution for managing pickup orders?

We have a client that we deliver to their many locations around the area. Our driver then has to come back and mark each order MARK AS SHIPPED which is time consuming and doesn't always get done. Shipstation has barcode functionality for so many other things, please make it so he can scan a barcode and it will MARK AS SHIPPED his local delivery.

Hello,We currently use DPD Ireland Domestic Overnight Service, however we are having a bit of hit and miss with the deliveries on a Saturday. DPD Ireland has said to use the service Saturday Delivery but this isn't currently a supported service by the carrier on Ship Station. So would like this option available to us.

We came across a problem with the "Standardized Addresses When Verified" Function arbitrarily changing the zip code on an address from Doral, FL from the one on the eBay sale. The correct address was in eBay, but when it populated over to the Shipstation account, it changed the zip code, but put that it was a "green" verified address. This happened 3 different times with Doral, FL, and UPS hit us with correction fees. The zip code that was originally on the eBay order was correct, and Shipstation's correction was wrong. So people beware if you have this function selected on your account, we would suggest you remove it, so that this doesn't happen to you. We ship so many packages a week, that my shippers only pay attention when Shipstation tells us an address is not verified. So to have this kind of mix-up on one they say is correct, is disconcerting, and needs to be reviewed with the tech team.  If they are working with old zip code zones, their systems need to be updated. We

Hello,I hope you're well.I was wondering if you could possibly print the label by just scanning the product SKU code alone. Apparently this isn't a feature but I was under the impression it was.Thanks!

Not the first time we have had this company circumvent their own terms and sadly probably not the last. This time they are saying that the because the buyers IP address is not in the same location as the mailing address they will not honor the claim. So if someone sends a gift, uses freight forwarder, or for any other reason is not at the receiving address they will try to deny your claim. This company has no backbone and should not be allowed to sell insurance services in the US.Only after we left truthful review did they pay the recent claims but because we would not edit or remove our truthful reviews they have now excluded us from using their insurance which means we will have to move on from Shipstation as they chose to stay connected with this scammy company.

Endicia, Shipstation and Stamps are supposedly all sister companies. We were able to use our 15+ year old Endicia linked account to in our Shipstation account for 5+ years. Suddenly Monday, everything reset (without warning) and Shipstation now considers Endicia a separate carrier, which we have to pay an extra $60 a month for. Stupid.So when asking customer service about cancelling Shipstation to move to a different platform, I was told that they would also cancel our Stamps account. We can log into Stamps.com with our Endicia credentials and I was told by both Endicia and Stamps that our Endicia account is also a Stamps account.If Shipstation uses Stamps account for balance then why cannot it not use Endicia (since Endicia is considered Stamps) like it did 2 days ago and for the past several years? Is this a mistake or is this just a way to squeeze more money out of accounts.If we DO cancel Shipstation, is there an option to keep our Stamps/Endicia account or has our Endicia account

We have our own internal UPS account, but also a clients account in our account so we can easily ship his orders, however, the top "Default" selection is my clients account, not our own which is causing some issues since his account has a higher cost and we mistakenly ship on his account once every few weeks, just because its the default. Even though our account has our account selected as "Default" that doesn't apparently mean that the account is selected when we choose UPS Ground as our shipping option, we have to scroll down to "Other Options" and change the account to our account, on every single order we ship.  Anyone have any suggestions? I reached out to support, they say that such a feature does not exist and they don't have any solution. Seems like it should be pretty straightforward to organize shipping accounts in a specified order, I mean, I cant be the only one with multiple UPS accounts that wants one of them to be the "Default". 

dashboard/reports/PostageTransactions this report already has heading for tracking.Please allow it to populateTransaction TimeActivity / Tracking #AmountBalanceI have run through chat and they have give me workarounds, but there are discrepancies.would be best to have tracking available 

We use multiple UPS accounts when shipping our orders. They all show fine on the desktop, but it appears the mobile app has some limitations where it only shows the default UPS account and also the ship station UPS account. It would be helpful for the app to show all available shipping carrier accounts so we can ship on the go. 

I have a weird issue where my In Transit filter suddenly stopped working on 9/27.  Then I hit the Clear Filter button to see them again.  Then I am now seeing stuff that is nearly 2 years old in here.  Can we PLEASE have a way to Change Status on these orders from In Transit to Delivered or something, to get them out of here?Thanks so much!

Can't manually edit it. Can't delete it. What is going on? This has always worked until a day or two ago!I have to GOT TO EBAY AND USE EBAY SHIPPING TO CREATE THE LABEL. i CANNOT PRINT ANY INTERNATIONAL EBAY ORDERS.Trying to create a label gives error that Tax Id information is not correct.The Tax Id information on the Ebay Order page is correct. For example,Tax Id: GB 365 6085 76It gets imported into Shipstation as: G************6and ShipStation errors out saying it can't create the label because it doesn't recognize the Tax ID.Can't manually change it. Can't delete it. Come on, guys, FIX THIS.

Allow Automation to HOLD orders for certain week days. COLD SHIPPING M, T, W only. We have Frozen items that we want to ship on Mondays, Tuesdays and Wednesdays only. I have already TAGGED the item, but have no way of creating an automation to HOLD certain days of the week. I am sure there are MANY businesses that have COLD shipping and choose only certain days to ship items. This would be extremely valuable if any (Thursday/Friday) orders with the Items with the TAG could be put ON HOLD until the following Monday, and then be released for shipping. 

After getting an error message saying "Unable to create FedEx shipment. RETURN_SHIPMENT is not allowed for the origin/destination pair. (RETURN_SHIPMENT)", I did some research and finally messaged ShipStation support. Their representative told me to try adding a shipper email or to try any other FedEx service.In case you have the same occurrence, the only one that worked was FedEx Ground.

Hello,We have developed a Private Shopify app for a customer which works with Shopify's Multi-Location feature, so far for development/testing we had our own ShipStation account ($25/month) as I didn't really see any way to get a sandbox. development account and we did not want to use the customer's main account for dev/test purposes, I am wondering if there is any way to get a Developer/Sandbox account that is either free or nominal cost and we can use that for our on-going app development?

After 7 month of using Shipstation daily for processing orders shipped from Germany, there are 2 major problems I have:1. I can't send via DHL to DHL Service Point. There is neither a selection "DHL Service Point" nor does the system allow me to create the lable with "Packstation 123" in Address field and "Postnumber 123456789" in continued Address. Sending to DHL Service Points is cost savvy and convenient, therefore essential.2. I can't send from Germany to Switzerland. Custom Forms are falsely generated, both with DHL Deutsche Post and UPS. The postal fees are never considered in the Forms, therefore I can't use these without risking having them sent back.I had several support conversations about this, it was suggested to me to post here.

I would really like to be able to change the return address on Sendle labels. Currently it only prints the "ship from" address, which is NOT ideal as this is my home address. 

We uncovered an alarming issue. We had an automation rule in place for months (if not years) that looked for an order tag, and if that tag was on an order the rule would assign a 3rd party shipping account for billing. In this case, it would assign the UPS Ground account of a drophip seller we service. We noticed that our own defunct UPS account (literally not activated in shipstation as a carrier service) was racking up huge invoices, despite it being decomissioned. Turns out that for over a month that ShipStation was assigning our shipping account to these orders, instead of the 3rd party account set up in the rule. It's crazy because we can't even replicate using our defunct account manually in SS or through bulk updates or contradictory rules. Has anybody else encountered this? We're in touch with support but the resolution hasn't been quick and I'm not convinced they understand the urgency here...

It would be extremely helpful to have a feature that allows administrators to restrict a user’s access to view orders from specific stores only.Importantly, I don’t want to assign those orders to the user—instead, I’d like to limit their ability to view order details (such as tracking information) to only the stores they’re authorized for, even after orders are fulfilled.I hope ShipStation will consider adding more granular user permissions like this in the future to better support teams managing multiple sales channels.

Pretty much every software my company currently uses has integrated some type of AI engine to leverage the available data in their system to identify opportunities to save money, add efficiency and/or optimize reporting insights that will help you grow your business. Thus, if Shipstation isn't already exploring adding AI to their product offering they need to get moving. Some obvious opportunities where leasing and integrating an AI engine like Chat GBT on the backend of their system would be:Looking at product/inventory dimensions and weights to recommend the best packaging type to for packing shipments inRecommending the most cost effective provider and service option based on the aforementioned product data. Recommending new package type/sizes based on most common order contents to save money on shipping. For example, if my company only uses a 2 standard size boxes, but the average order size/weight that we ship would be a $xx cheaper if we added a 3rd box size, it would be ext

Hello Everyone,I hope you're all doing well.I wanted to ask if anyone else is experiencing a similar challenge. We ship from Germany to the UK using GLS under the DDP (Delivery Duties Paid) service. However, within ShipStation, we’re unable to select this service option when shipping to countries outside the European Union, such as the UK and Switzerland.Has anyone found a workaround or solution to streamline DDP shipping via GLS or UPS in ShipStation for non-EU destinations? Any insights or best practices would be greatly appreciated. The snip of the error is attached herewith.Thank you in advance for your support!

I need accurate revenue information by state. In Insights>Customer Overview>Sales by Location shows the revenue by state but this is wildly inaccurate. (about $14,000 off for one state).After speaking to support I found that, "Insights calculates revenue based on the sum of product totals for shipments sent to each location, excluding taxes and shipping fees. The revenue value is derived from the product value listed for each item in the shipment."The issue here is I use product bundles on most orders, which set the product totals in the shipment to $0. Wouldn't it be more accurate if ShipStation calculate revenue from the cost summary product $ instead (which comes from the marketplace)? The unit cost for a SKU underneath Shipment Items varies based on discounts used and I'm not sure its even possible to change that value.