Discussions

It appears that ShipStation is aware of an issue regarding degraded service with USPS, not being able to print SCAN forms. Given that it's now Monday after the busy holiday weekend, can the support team speculate as to when we can expect this to come back online?

Error updating credit card in shipstation and stamps.com. Any ideas how to fix? Error received from Stamps dot com while updating the payment method, System.Web.Services.Protocols.SoapException: Tenant registration already exists.; 1002614046 is already linked in Stamps. at Sdc.Server.PaymentServer.PaymentProcessorV10.EndCreatePayment(IAsyncResult result) in C:\app\Payment Server\PaymentProcessorV10.asmx.cs:line 426

You all have to get your act together and allow users to log in to the mobile app without first logging in via a browser. Most of the time, even after logging in via a browser, it still will not let users log in to the mobile app. I usually just get the account blocked and have to constantly get it unblocked. It is rendering the mobile app useless, and I ship a ton via the mobile app as it is easy to use with one or two shipments.  I mean I pay for this service when I could easily just use another service like Pirate Ship since the rates are the same.  

I would like to take a moment to recognize Roy T. for the outstanding customer service he provided today.I have a small business on Etsy and have done all my shipping through ShipStation over the last several years. I encountered an issue with the importing from Etsy to ShipStation, that I couldn't resolve myself. Roy's patience was second to none. Through the chat feature, he patiently took the time and effort to solve the problems I was having. His dedication and willingness to go above and beyond his everyday duties to assist me, were truly commendable and even more rare in today's world.Thank you, Roy, for your exceptional work ethic and support! You not only solved my dilemma--you truly made my day!Michelle

Hello! I'm new to ShipStation but not API integrations. I'm working with a client to track fulfillments and so using webhooks to ping my endpoint, however, there doesn't seem to be any kind of identifier for which account and/or store sent the webhook!I'm creating mine in a modular way so that it could be used by multiple clients and after finding out that WebHooks in v2 aren't technically ready and still required to use v1 webhooks. With v1, the only unique headers I've found are `X-ShipEngine-Timestamp`, `X-ShipEngine-RSA-SHA256-Signature`, and `X-ShipEngine-RSA-SHA256-Key-ID` and then the body just has the resource type and URL. So what I'm trying to do is, when I get the request, do a database lookup to see which client/account the webhook belongs to so I know which credentials to use for authorization to then get the information from the resource URL. If my whole app belonged to the client, then sure, or if the endpoint was unique to the client, then okay, but due to the modu

Hi,Amazon start flagging sellers who ship by according to the business customers preference. Would be great is ship station (like amazon seller central does) add this feature so we can keep shipping through direct. Thanks    

I recently had a store disconnection with Amazon that almost caused my Amazon store to be deactivated. We all know Amazon doesn't play when it comes to late shipments! The problem is I didn't know my store was disconnected. It would be very helpful if Shipstation had an email alert for store disconnections, as this has happened several times in the past. Unless I go to the settings and check the stores daily, I don't know if a store is disconnected. Due to this disconnection that lasted about 36 hours, I am now in a 10 day probationary period with Amazon so my on-time order rate gets back down to acceptable levels.  

Hey all! I just think it would be convenient and less confusing to be able to modify shipstation hotkeys from the help/hotkeys menu. I mean it already has a button saying you can apply changes, but you can't even make changes in that menu so... Hope this helps others going through the same confusion lol. 

I would like to request that the Order Summary report include the Order custom field information.

We have used shipstation for some time but it appears the connection linking it to amazon went down yesterday and seems to have not been resolved for us?I have deleted the account and reconnected. Removed permission on amazon and then added a new store on shipstation.Is anyone else in the same boat?Thanks

What happened to the Log In button? I have searched the entire page. Am I just not seeing it?

I tried to create + print a FedEx overnight shipping label for a manual order. I clicked on that button and it removed the funds from my account. After clicking on that button, nothing would happen. And when I went to that print icon in the app to print the label, this window opened up and showed this error message on the print preview and the PDF file had issues opening as well: {"Errors":[{"Message":"Value cannot be null.\r\nParameter name: fileStream","ErrorContext":null,"Code":"Unknown","Level":"Error"}],"statusResponse":null}I am out $143.16 and shipstation tried to charge my bank account 3 times for $155.93 afterwards. I chatted in with Saab, IzzaBhelle A. they were very rude and unhelpful. Would ask me several times for my bank statement record and what happened, when I already sent screenshots via chat like they weren't listening. The last message I received from them said: "...there is no ETA on the escalation on this matter, but I will update you right away once I g

We use the Order Page's Shipment Activity to see when automations processed, shipping labels were printed, batches were made, orders cancelled & by who. Right now when the dropdown is expanded, the oldest date is at the top - so if there are a lot of updates to one order, the most recent log is at the bottom.Getting to the most recent action requires clicking the "load more" button and then scrolling to the bottom of that page - sometimes 3 or 4 times before I get to the most recent date.Please swap the default from 'earliest date on top' to 'most recent date on top'

Hi Team,I hope you are all doing well!We are currently using Amazon Inventory for fulfilling our orders and have set up auto rules to designate the fulfillment center as Amazon Inventory. However, we often find ourselves needing to open each order internally to check the available units at Amazon.Would it be possible to display the available stock on our storefront? This would greatly streamline our process and enhance efficiency.Thank you for your attention to this matter!

Hello -I'm having a similar problem to a previous post:https://community.shipstation.com/t5/ShipStation-Features/Cancellation-Refund/m-p/27192I put a balance of $50 when I signed up for the free trial and linked my newly formed etsy shop. I just don't do a lot of volume and found the shipstation interface to be a bit confusing vs. shipping directly from etsy - so I cancelled my account after doing a setup zoom call with a shipstation representative very soon after setting it up. She mentioned that a refund of the balance would come between 3-6 weeks. My trial has since ended, and now my balance is nowhere to be seen because everything is grey-ed out due to the trial expiration. I contacted support chat and the agent couldn't find evidence of my putting a balance on, and basically accused me of never doing so. I'm wondering if there is a way to get this money refunded aside from contacting my bank and petitioning for a chargeback.  

Our business has 4-5 shipping boxes and when we enter product/packages into ShipStation it cannot separate out the packaging size from the Multi-Package.  I'm currently having to manually go into EVERY order and relabel the corresponding box sizes.  We do manual counts with the staff, but I would like for this to be the backup or when its run perfectly this be are actual inventory control.  This current month we have 800 orders and 150 of them are multi-package.....ugh.  I've tried to run every report possible, or even modify/filter reports and nothing can be done about it....so they say.  Anyone find a fix?

I am able to undo "mark as shipped" for orders that were fulfilled by my warehouse, but not for orders where I printed the label myself.  Can someone explain that logic to me?  Why can't I undo it for all orders?

If you ship a package via UPS using their platform (WorldShip) you can opt in to get delivery exception emails. For example, when you ship a package via UPS, if UPS tries to deliver the package but there is a delay such as bad weather, or the address is incorrect, or the business is closed, UPS will send you (the shipper) a delivery exception notification email to keep you updated.Since we are doing all of our shipping through ShipStation, are we still able to get these delivery exception emails? (We already have Shipment Notification and Delivery Notification templates set up and enabled.)

We often ship products via Spee Dee Delviery in the Midwest.  Is there a way to add Spee Dee Delivery to your Marked as Shipped carrier options?https://speedeedelivery.com/track-a-shipment/

Has anyone else experience the HTTP error 402 Client Error : Payment Required when calling the V1 API?Here's the endpoint that triggered the error:https://ssapi.shipstation.com/orders?createDateStart=2025-04-28T19%3A07%3A31&pageSize=500&page=1 

If a user orders something over ebay, then requests a full refund, instead of a cancellation, it does not show in shipstation. refunded, or improperly cancelled orders may still be shipped if not verified with another source.Recommended changes for SS:add a notification if there is a refund on an order, optionally cancel if the total becomes zero.  

It would be great if there a "pickup from dispatch center " section for record keeping, so that we can file orders in there if they do not need to be shipped.

Hi,Considering you've rolled out Shipstation to FR and DE in Europe, how had could the NL be.  We are currently using a DE version for shipments in the NL but there are a few issues which prevent it's widespread use - basically carrier support.  We only really have Fedex and DHL available to us and both have issues with the right services offered.Thanks 

It would be helpful if we could automate order numbers when they import from an API source (integrated store). Please consider adding this feature. 

I use a tool called Zest for customer's to place multiship orders. The order flows through Shopify and provides the following:Additional details "Gift Note" Field -> ShipStation "Gift Note" FieldAdditional details "Shipping Date" Field -> ShipStation "Ship By" FieldI can't figure out how to break out the field from the section. Any ideas?