Discussions

Is there way to solve this on a Sunday ? Chat operator said it was a "fraud" flag issue while adding funds. We have been adding funds all day and it suddenly stopped working. How can it be fraud within ship station if our bank is ok approving the charges and all we  are trying to do is add funds to our shipstation account to pay for pending shipments already showing in the portal ?

Hi AllI have an integration that imports my orders from another sytem (OrderTime Inventory Management).What I would like to be able to do is create an automation rule that processes these orders automatically as they sit in awaiting shipment status, at this stage in our process we only need the shipping label and our system will mark the order as shipped later in our processing.Every order is the same service because we have a special agreement in place with the courier, there is never a need to change anything on the order it literally just needs the label and then it printed.Does anyone know if this is possible with a third party api call or something like Zapier that could detect the orders and then process them?I'm told by shipstation tech support the current automation rules will not do this so would like to request it as a feature request, unless anyone knows if it is possible using a third party app or api access?

Shipstation should come up with a solution to display the RFC number for Mexico shipments on UPS labels integrated with Manage Markets. Currently, we have no way of displaying the RFC on our manage markets labels since they are pre generated for us! 

We would love to see recurring pickup support added for FedEx and Canada Post within ShipStation. Currently, this feature is only available for UPS users in the U.S., which limits flexibility for businesses that rely on multiple carriers.

Would be nice to add MailerLite integration to auto create new email subscribers from imported orders. Should work just like the Mailchimp integration.Thanks!

UPS just released Global Checkout API, offering a product that gives customers landed costs when shipping internationally.  It would be valuable to add this to Shipstation, in particular to Checkout Rates.  We have many Canadian customers that use USPS only because when choosing UPS/Fedex, taxes and duties are unknown.https://www.ups.com/us/en/business-solutions/grow-your-business-solutions/expand-internationally.page

Hello, From time to time I need to remove an item from an order that will no longer be shipped. I can't seem to figure out how to erase that item so that it does not show up anymore. Please let me know if this is possible and how I can do it. Thank you!

When utilizing the awaiting shipments tab, we often want to see the order totals summed. So for example, if we have 5 orders pending with an order total of $10 per order then when selecting all 5 orders a summary showing $50 would be very helpful (5x$10). This function would also be very useful when multiselecting orders (ie: 3 of 5 orders are being shipped out) then we would know the $ value of the orders being shipped out that day.Alternatively, a report of some sort would work as well but I believe the aforementioned idea would be the most convenient.Attached is a very poor example of how I would imagine it integrating. Note the 5 selected orders totaling $50 at the top banner/line.This is critical for our companies day-to-day and would greatly appreciate this feature being added.Thank you! 

The article featured in a recent email explaining Dynamic Pricing was irritating to say the least. The term Dynamic Pricing has a negative connotation to consumers and is basically equivalent to price gouging.  I see no benefits to the business owner or consumer. The article was a bunch of fluff, sounds like Chat GPT wrote it, and did not convince me 1 ounce that this will save anyone money.Dynamic pricing will inevitably reduce e-commerce- which is already getting negative sentiment due to big corporations like Temu and Amazon- making small businesses that only sell online, like myself, go out of business.  I see Dynamic pricing being the last nail in the coffin for online shoppers and small business owners.

HiI have a zebra tc51 that runs android.is there a way to be able to scan the items in an order via this scanner and once its all scanned, it should print a label or confirm its done and ask if i want to print a label etc...the tc51 is a great android scanner and it would eliminate needed a usb scanner and a computer.its also helpful to see all orders and the items to scan for each order without having to print a physical paper copy

Is there a way to get FedEx by Shipstation Multi-Package Feature enable? This feature is not available in Shipstation FedEx 

We're dealing with a bug that started around 2/1 - 2/2/24....Orders fulfilled in ShipStation abruptly stopped updating our Shopify with marketplace notifications to mark orders as Fulfilled in Shopify and deposit the tracking info. We have an email service that sends Shipping Notifications from Shopify (not ShipStation), and as a consequence of this bug our customers did not receive Shipping Notification emails or tracking and their orders incorrectly reflect an Unfulfilled status. ShipStation support appears baffled and their troubleshooting guidance hasn't worked. They advised us to go to Settings -> Store Setup -> Emails and to and to select a Shipment Confirmation Template in the dropdown. We tried this and it did successfully automatically inform Shopify of the shipping info and trigger status change to "fulfilled", HOWEVER doing so triggers an Shipment Notification Email (in the format of the selected template) that sends to customers that we DO NOT WANT TO SEND. Again

Hi,I love the product bundle feature. Thank you for building it. It is incredibly useful. I discovered today, however, that we are unable to filter or create automation rules on a sku once it becomes a product bundle. The original sku becomes the "Bundle Sku" and the components become the "Item Sku".  Currently automation and filters are only available on the "item sku".  We could really use a feature that allows filtering and automation rules to also be possible on the parent sku aka the "bundle sku" in SS terms, not just the "item sku". Happy to provide examples. Thank you!Julie 

Hi,The integration with Canada Post is not working, after inputing my Ventura One information the option does not appear under Carrier. As an alternative I am looking to use the One Balance instead, but when I try to add my credit card an error message appear "We could not process your request. Please verify that your payment information is correct and try again.. Payment Server Exception Code 0x08010601; module 2049 category 6 item 1. ()".Please help!

I use the shipment notifications, they are great!  But now with using Global Post, when a customer click the tracking number the link goes to USPS.  Yes, USPS picks it up but the tracking is thru Global Post not USPS. So when the customer clicks the tracking number and it takes you to USPS and shows status not availableAfter a few days of the customers tracking to track it, they will contact us and assume we have not shipped their package.  We have to send them the correct Global Post link. I am going to add a note to my template hopefully they will see, but would be great if shipstation can configure this method to use the correct global link.Thanks!

We map Custom Field 1 to the Shopify Order Note Attributes, however more and more apps are sending data to the order note attributes so it is getting messy. It would be WONDERFUL to have a way to filter or exclude data from this field.Currently we have to deactivate our detailed analytics app tracking b/c the data pushes out the user's selected ship date which the shipping team uses to pull their daily batches (both are in the Order not Attributes and when it comes into Shipstation it truncates and cuts the date out).

We’re sorry, but your attempted purchase was not successful. Please verify that your payment method and billing information is correct. If the issue persists, please contact support@shipstation.com so we can help resolve this issue.

Hello,Recently we have had dozens of orders to France where customers are being taxed.   The shipments are below the 150 dollar diminimus threshhold and the Vat Taxes are paid by Amazon and we are including the Amazon IOSS.   Is anyone else encountering this?    Is it possible shipstaton using First Class International or Global Post is not transmitting the IOSS? 

My life would be so much easier if I could change my customer info in the Customers page. I just spent 45 minutes on chat with customer service while the guy changed 1 email address for me. I don't have time, or understand how to create a CSV file. and that seems to be the only way to change the info. I have a few cranky customers that aren't getting the shipping conf. email, or it's sent to the wrong person. Uugh.... 

Apparently this has been an issue for users for years but I was told to come here to post it. I'm using a few different softwares that use hotkeys and I keep running into an issue where I intend to press F9 on another software but end up creating a label in shipstation. I didn't consider it a problem until I realized that my customers are getting notified of their shipments being cancelled which has led to some confusion. If customizing hotkeys is too much for the development team, a simple switch to turn them off would be appreciated! Thanks 🙂

Hi,I'd like to create an automation rule for Parcelforce to create multiple labels per a consignment.It would be helpful to be able to do this by the quantity ordered.For example:Orders 3 boxes - 1 labelOrders 6 boxes - 2 labels per a consignmentOrders 12 boxes - 4 labels per a consignmentThis would stop a lot of manual handling for products that are being shipped the same way each time.Thank you in advance.

Texted with ship station customer service today regarding UPS SurePost rates not showing in the rate calculator. Here was the response:Looking more into this, I was able to confirm that the UPS SurePost® service has a few limitations and features that other UPS services do not have. At this time, rates for these services are not viewable within the Rate Calculator.The work around is to manually select SurePost from the dropdown but that is tedious and adds an extra step to each shipment. Please ship station correct this.

We use Paperless Trade (PLT) on our DHL account, to create and file customs paperwork electronically. This works well, and we use it on almost every international shipment we raise.There are some countries where PLT isn't accepted and we have to attach Paper copies of the customs paperwork to the package. For example, anything going to Martinique worth more than £25 has to have paper customs documentation.Shipstation won't let us create a shipment, print the labels and then print the paper customs documentation. It just won't. It says that PLT is not available for this destination, and suggests I should "resubmit as a regular shipment" - but that isn't possible. That value to that destination - "computer says NO!"I spoke to a very helpful agent on the Shipstation team, who simply turned off PLT in the back-end, pushed the shipment through, then turned on PLT again - I could then print out all the documentation and get the package out of the door.It seems madness that we can't have the

Hi, Few customers asked me if they can have real access to the inventory.  Can you create a feature where the customer can loggin in and have access to their store inventory and not the inventory of my whole warehouse. I am thinking about switching to another platform that allows this feature as I am losing some customers. Thanks 

We have recently started getting the following error: "no response from workstation" when we select the scale/weight during packing/shipping in Shipstation. The issue started a couple of weeks ago, then sort of faded now they are frequently occurring again on multiple stations. I de-activated the scale server via SS Connect and scales, re-added, that corrected the issue for a bit but it now has come back. I also tried the URL/Host fix here: https://help.shipstation.com/hc/en-us/articles/360026157851-ShipStation-Connect#UUID-237be7ba-7203-6bcc-dbd3-9b5ca2bdfa50_UUID-b2481411-f4d6-c1e8-e372-0b6a8543e550 We ship via iPads with Shipstation running in Safari. Scales sit on a dedicated PC/workstation at each shipping station linked via ShipStation connect. We have had this setup for years without issue. ShipStation support said they reset something on their side but still no luck. Scales are Mettler Toledo BC-60. Has anyone come across anything like this before? I've all but r