Discussions

Our website is global, and we have a distribution center in the US and Canada.  So we have two ShipStation accounts.  Is there a way to integrate the website to the Canadian ShipStation, but filter it so only orders with a ship to country of Canada are brought into ShipStation?

In the shipments tab you can have a column that shows if and when a packing slip was created. Wouldn't this field make much more sense to be a part of the awaiting shipment so you can see which orders still need a packing slip to be created?What workflow does this support for orders that already shipped?

There needs to be a column for "Packaging Slip Printed" on the orders page.That option (column) IS available under "Shipments" but why do I need to know if a packaging slip was created after it has shipped. I need to know if the packaging slip has been printed when/before I'm packaging the order so I know that information went out to my shipping department.Can that column be added to the "Orders" tab?Thanks

Hey everyone,We recently switched from Zenstores to ShipStation, and we’re encountering a major issue with how product variants appear on our packing slips. Our Shopify store uses product variants, such as different colors and additional options for products like Product X, which customers select through two drop-down menus.Here’s what we need on the packing slips:The main product name (e.g., "T-Ship Japanese Design").On a separate line, we need the variant for the color (e.g., "Red").If the customer selects a third option (another variant), we want that to be listed on its own line as well.Currently, the packing slip displays all of this in a single line, like this:T-Ship Japanese Design / Red / Additional Badge.We’ve tried multiple HTML configurations, but nothing seems to separate the product name from its variants. The [Product_Name] or [Item_Name] always combines the product name with all the selected variants directly from Shopify.Is there any way to fix this formatting issue? We

Amazon shipping, (not buy shipping) is integrated into shipstation now and we tried using it for the past ten days with wildly erratic rates that did not match what other tools showed.Is anyone here using amazon shipping carrier? Are the rates the same for an amazon order using sellercentral.amazon vrs shipstation?Tom

Does anyone have any tips on how to best track inventory with Shipstation Inventory management. Shipstation inventory only tracks inventory once an item is shipped (label created). I am looking for a system that can track inventory once an order comes through in Shipstation. The allocation method works only if I highlight all my order daily and allocate the stock. There is not a good way for the allocation method to be turned on automatically every time a new order comes in. Any tips on a different system that can connect with Shipstation and tracks product as soon as an order is placed please share suggestions!

I've been on to support but has proven unfruitful.Long story short I've inherited a business that likes to get creative with SKUs on marketplaces such as Amazon and eBay so I'm having to make use of Product SKU Aliases for it all to work. It works great!Trouble is, within the Orders view dashboard you can't display the actual Product SKU. It displays the alias and that is the only SKU option to select when adding additional columns.This seems like a monumental oversight considering a system has been built to utilise SKU aliases.I know I can click two levels deep to find the actual SKU but that's of no use. I need to see the actual (internal) product SKU within the order table, at a glance, as do all the staff.I've been through everything and I'm convinced I'm not missing anything as the same issue rears it's head when attempting to put the internal product SKU on the shipping label too — not crucial but would save printing pick lists in most cases.Thanks in advance to all!

when we ship an order with ShipEngine, we automatically mark it as shipped in ShipStation. We need a way to also see the cost of that shipment in ShipStation.

We upload addresses in bulk and some from Shopify. Sometimes some addresses fail because they are indeed incorrect. However, today a lot of my shopify orders are coming back as failed and my manual upload ones are too. To fix the issue, it have to re validate the order twice one by one. Not even the bulk validate works. So something is up

We run an online store using WooCommerce, and have workflows that trigger depending on where in the flow an order is. The one blocker we have is that ShipStation does not send the data back to our site when an order is `Out for Delivery` or `Delivered`. This means our "review your products" workflow isn't as intentional as we'd like it to be. In a perfect world, we send the email x amount of days after the order has been delivered, but without knowing this information, we have had to set it to a few weeks after the customer places their order just to be safe. This is a small piece of information to send via the API which is missing and will make a big impact in a lot of store-owner's lives. 

When an order is split into 1 or 2 or 3, then later you think it was a mistake, there should be an option to reverse back the order to its original.  

Hello All,I've been using shipstation for years, but am new to the Shopify integration.  I'm having trouble with getting correct live rates for a drop ship warehouse we use that is 3 time zones away and ships heavy product.  Support has indicated that shipstation only passes live rates generated using the default warehouse as the origin.  This seems like a major limitation with the integration, since more and more business is coming out of dispersed drop ship and fulfillment warehouses.  Does anyone have a work around, or information related to this? Regards,Dan

In the Insights report, I wish all reports could include my custom field value, which makes it much easier for me to download and analyze the data.

I am trying to upload descriptions to my products in Shipstation. When you finish your csv and try to "review and upload", the header "description" does not have a match in the shipstation fields. It would be nice if that was available. It would save people a ton of time.

Shopify USPS rate are currently 30+ cents cheaper than Shipstation. I spoke with Shopify support and they will not be increasing rates.Shipstation needs to follow suit if they want to remain at least comparable in rates.

Cannot get into ShipStation again, tried three browsers, similar to last Thursdays 9/26/24 outageError Details:Request failed with status code 504. Url was /sellerRequest failed with status code 504. Url was /seller/packagetypesRequest failed with status code 504. Url was /seller/shipfrom

An error occurred attempting to update orders: error code: 1014I am getting the above error on my account. I have tried multiple times to reauthenticate and it won't work. I have tried pretty much everything and I am having a hard time getting a response from anyone. 

Hello ShipStation Community,I hope this message finds you all well. I want to request a feature enhancement for return label management within ShipStation, and I think you will all find this intriguing.Currently, there doesn’t seem to be a way to automatically void return labels after a set period of inactivity, such as when a label is created but not used for shipping within a specific timeframe. This has become a critical need for businesses like ours, as it would allow for:Reduced Costs: We often see a high number of return labels created but not used, leading to unnecessary expenses. Automatically voiding these labels would help mitigate these costs.Improved Efficiency: Having a built-in option to void labels after, say, 25 days of inactivity would streamline operations and eliminate the need for manual tracking and voiding of unused labels.Enhanced Customer Communication: We could clearly communicate to customers that they have a set amount of time to use the return label, improvi

Hi. I have been advised that FedEx have added a new service, FIC(FedEx International Connect) and this is now integrated with ShipStation. However, the option is not available.FedEx assures me that this has been integrated but it is not showing on the list on services available from FedEx. Any ideas?

I keep losing my devices. When this happens I refresh my connection and the devices reappear. This is happening through out the day. Anyone else having this issue?

Have been using SS for a couple years now and have never had this problem. Printer is for sure hooked up correctly as it will print one label no problem, but printing 50+ labels one at a time in the morning is not feasible.  Any help is appreciated. Thank you.

Getting this error.  An error occurred attempting to update orders: String or binary data would be truncated. The statement has been terminated. At the bottom of the page it says modify store connection, which I did and still get the error. Any help would be appreciated.  

We would love to see an option to verify the amount of orders scanned in a day or which orders are not yet scanned in a batch. Orders are printed ahead of time with labels because our flow is too fast to print them as we verify, but we would like to verify that all orders are scanned at the end of the day. 

Anyone notice the plus sign has disappeared on Multi Package side screen? You can still click on the blank space and access the package presets however, the symbol to do so is gone.

We are having this issue with just 2-Day shipping right now. Is anyone else having this problem too? It seems like Fedex has a new billing portal that has a lot of bugs or something?