Discussions

Hi there, I have a store through Wix where I sell physical and digital products. For example .. we have registration fees sold along side T-shirts. You cannot create two separate stores in Wix so all products have to exist in one store.  I have several orders coming in to the Shipstation for a "registration fee" that do not require shipping. Is there a way to designate which products from the store are  channeled to the Shipstation? Otherwise, do I just have to sort through which items I need to ship and cancel the rest?  

I sell many open box/used items on Amazon. On Amazon they show up as Condition: Used-Like New, Used-Very Good, etc. Most items on Amazon have the option to buy it used/open box for less money on the same page where you buy the same item new.The problem is the orders for new products and used products look exactly the same on Shipstation, except for the price. I sell over 700 products and usually don't notice the price difference. How can you tell in Shipstation that the Amazon order is for a *USED* item, vs a new one? For the past 3 years at least, I'd always been able to add that as a custom field. Either I would do it in settings or someone from customer support added it. But that suddenly stopped working/doesn't seem to be an available option. This is vital as some used/open box products cost $40+ less than their new versions. Several times I did not catch it and accidentally sent a customer a new product. Am I missing something? This seems like a HUGE design mistake

I'm hoping that the new update to the order summaries will also lead to a change and allow the returns portal to work for split shipments. So many of our orders are split up that we could never take advantage of this. 

Recently, we have noticed Shipstation has been getting 'Buggier'.First, it wouldn't open in Chrome (112.0.5615.138 (Official Build) (64-bit)) so we switched to Firefox.Now, it won't export our orders. We go through the same procedures as always. It WAS exporting in Firefox and it displays the pop-up window that says "Your export order is being generated" and sometime, it says that the CSV file is ready. There is nothing in the downloads folder of Firefox.We use the report generated from that export on a weekly basis to review outstanding orders. Any help would be greatly appreciated.

Support confirmed to me months ago that this is a bug.  There is no way to turn shipment notification off.On the order page, if you select  "Shipstation Notifications: Do not send email" it still sends an email.   This is regardless of whether it's an imported (through the API) or manually created order. The workaround is to edit the customers email & put in a bogus email address (you can put in your own email address & you'll see that you get the shipment notification email every time)   Doing this causes other problems for us though because email is a unique ID in our integrated systems.We sell some things on ebay. Sending these notifications results in a "Violation of Messaging Policy" email excerpt:Please review our messaging policyWe wanted to let you know that some of the emails you sent to your buyers this week couldn’t be sent because they violated our member-to-member contact policy. We know how important it is to communicate with your buyers,

I ship over 1,000 packages per year on Etsy so I get good rates inside the platform when I purchase a shipping label. When I compare the rates, its almost 2X cheaper than ShipStation.Example: I pay $13.75 to ship a 1KG box via Tracked Packet USA with Etsy or $22.76 with ShipStation.How can I get those Etsy rates to work inside ShipStation?

Our team ships large international orders on a regular basis. When ShipStation generates the commercial invoice there is a maximum of 100 line items (customs declarations). Many orders we ship are over 100 line items, when this happens there is an error on our screen "request entity too large". Labels cannot be created for the shipment until the error is resolved. This 100 line item limit creates an issue for our team and we haven't been provided with a helpful solution or work around. Our team has to remove all line items and consolidate them by hand then manually enter the description, quantity, item value and country of origin for each line item. Is there anything that can be done to create a more efficient workflow?

We use a branded returns portal on our website and it gives us the option to have customers select the reason for an order return. ShipStation tells us that we can run a Returns Export that includes the return reason, yet this doesn't appear to exist. Along with a list of return reasons, there is a link (highlighted below in yellow) to another ShipStation resource page titled Static Reports, with Returns Export being one of the topics. No where in this process does it talk about return reasons or how to export them.It appears that ShipStation gives us conflicting resources so I'm hoping that anyone else can chime in and tell me if they have managed to export return reasons.-Page that lists return reasons - updated in January 2024 

There are currently only 3 Custom Fields in shipstation, and we need more. We already send data to the 'notes' fields, and we have run out of places to send data. Examples of data we send/would want to send:Our Sales Order # (CF1)Customer PO# (CF2)Customer Shipping Notes (notes from buyer)Order Cancel Date (CF3)Order Start Ship Date (nowhere to send this)Order Type (nowhere to send this)These are off the top of my head, im sure that there are more fields that we would find useful. I think ideally like 10 custom fields would make a big difference for us

This is a request for Pod Foods order integration. -Thank you

Hello ShipStation Community,I hope this message finds you well. I'm currently utilizing ShipStation to streamline my order fulfillment process, and I'm curious about automating order status updates in the Shopify backend.Specifically, I would like to know if there is a way to configure ShipStation so that when I fulfill an order using the platform, it automatically updates the order status in Shopify. Are there specific integrations or settings I need to consider?I appreciate any insights, tips, or step-by-step guidance you can provide on this matter. Your expertise is invaluable!Thank you in advance for your assistance.Best regards

Hi, we have moved from UPS Worldship Software to Shipstation. Worldship software communicates the expected Package Level Detail (PLD) to UPS. The PLD is used for advanced routing and billing purposes of the packages processed that day.  I believe Shipstation should have a direct API connection to UPS and should transmit the PLD data live to UPS at the time of processing. How does Shipstation transmit PLD To UPS?

Hi, Amazon includes the tax/vat in the item price but orders from Amazon are being imported with tax added on. e.g. Product £10 that already includes £2 of tax but Shipstation is importing the order total as £12 which is wrong. How can I stop this? Thanks,Jamie

Hello everyone,I am currently looking for a way that the checkbox "Notify Marketplaces" will be automatically enabled on every order that we manually "mark as shipped". I was not able to find something in the Automation Rules.Does anyone have an idea if and how it would be possible that this checkbox will be marked everytime?Thanks everyone.  

I was wondering if it would be possible to get FedEx services: FedEx International Priority Export Express and FedEx International Priority Export added to the services already offered by FedEx. The rates are very competitive and we lose money not being able to take advantage of these services in Shipstation.

Hello,I needed help with creating a label to get the material i purchased from Fulton ,Mo to Plainfield,ILWhat are the steps i should do

Creation of a metric to calculate total number of packages shipped. I have looked everywhere and reached out to customer service. There is no way to calculate this. 

I have received several emails from customers that can't complete their purchase because it says we don't deliver to Oklahoma or Missouri, etc. This has happened 4 times now with random states. Has anyone experienced this?

Is there anyway to pull COGS in any of the reports? When we add products to our inventory we are able to associate a cost with them - which is awesome - but in the reporting, im not seeing where we can look at these costs once our products have sold? Under the Product Sales report Id love if there was a costs column where it showed the cogs for what we sold. This would make month end reporting super easy. 

Dear ShipStation, When pasting a California (CA) address, the rate tool thinks it's a Canada address and auto edits the address. Could you please fix it to not do that? Thanks!

I've discovered a missing feature which I confirmed with support, that any orders combined into a single shipment are NOT shown in the Shipping Cost reporting or the raw data which can be expected. If orders are combined they become orphaned in the reporting as they cannot be located.Can this feature be added?

Hey all, it looks like Shipstation has switched the Store ID from being an integer to a GUID, at least from what I can see in the store setup area.We set up manual stores for each of our integrations with our OMS and have previously used the ID that shows up when you edit the store. Now it shows a GUID and we aren't able to see the Integer for new integrations.Using the GUID for our integration returns the following error from our OMS "HTTP_STATUS(400) :{"Message":"The request is invalid.","ModelState":{"apiOrder.advancedOptions.storeId":["Could not convert string to integer: XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX. Path 'advancedOptions.storeId', line 1, position 1410."]}}We've reached out to them to find a workaround but wanted to post something here in case anyone else was having a similar issue and had a workaround.

On the new 'booking in' window, when you try and book in multi-package shipments, the weight box is incredibly small and you are barely able to see the numbers in there. It would be great if this could be made bigger so you can check the weights that have been inputted. 

I was working on order creation API but able to create via dashboard not via API. It is giving an empty string response, so unable to know the exact status.curl request is:curl --location 'https://ssapi.shipstation.com/orders/createorder' \--header 'Content-Type: application/json' \--header 'Authorization: Basic NzZhZGE5NjAxNWE4NGJjMmE5NmE4ZDRmZDJlYjYyNzk6Mzc2ZTNjYmI4NjE2NDljOTgyMGQwZTcxNWFlZmMwYzg=' \--data-raw '{"orderStatus": "awaiting_shipment","orderDate": "2024-01-23T16:53:48.000Z","items": [{"isGift": false,"name": "SYSTEM1","productId": null,"productThumbnailUrl": null,"quantityFulfilled": 0,"quantity": 1,"quantityOrdered": 1,"quantityPlanned": 0,"quantityReturned": 0,"salesOrderItemId": null,"sku": "HJI90","totalPrice": {"value": 0,"code": "USD"}}],"shipTo": {"countryCode": "US","email": "manisha@yopmail.com","name": "MANISHA SAINI","line1": "699 BELLEVE","line2": "OAKLAND","city": "BELLEVE","state": "CA","postalCode": "92810"},"billTo": {"countryCode": "US","email": "manisha@

In a case where most products shipping rates are correct with particular settings but where you get inacurate pricing for some select items, it would be nice if we could overwrite a shipping price for that item in Shipstation.  Then Shipstation should return that price to the website for shipping of that product rather than the normal calculation.