Discussions

Whenever I print a packing slip, my barcode is unscanable using the barcode reader I have. The barcode is so small and squished together that certain bars don't have enough spacing.  Any idea what to do? So far I've gone nuts with different thermal printer options

Hello SS community,Its the 3rd day I am sitting duck and support replied once in Chat says someone will resolve this within a day, today is the 3rd day and the support ticket is marked as resolved without any answers.I want to use my ShipStation Balance with USPS, not stamps.com account that is connected since I no longer use this stamps.com account (its for my other business). There is no option to remove this from Carriers. Please see my screenshot.

Windows 11. I don't want Shipstation to run automatically on Windows start.I have disabled Shipstation Connect from the list of startup apps several times (windows 11 search bar: "startup apps") but after rebooting, I find that Shipstation Connect still launches automatically. Then if I go back to the list of startup apps it is now enabled again on its own.I don't believe I had this issue in Windows 10, though I might not have ever tried disabling auto launch on Windows start there. I can't find anything related to Shipstation in the windows "Services" section either; that's the second place I would normally look to control what runs automatically on windows start. This is the latest version of Shipstation Connect; I just installed it on a new PC, new Windows install a few days ago.

Why not have the ability to have a Column in Order dashboard that shows the Item Image Thumbnail (one that shows up on sidebar).  I understand not everyone wants or need it, so it's just including this as an option from the drop down.Having a dashboard, for someone selling art prints, with the item's image thumbnail is awesome and I've found only one Shipping software that has it, MultiOrders. 

I am using Etsy, Shopify, and BigCommerce stores. Rules based solely on Item Title is working only with Shopify.This seems shortsighted to not include Item Description (or Item Name).Your sister company, ShippingEasy, reads this Item Description and makes rules accordingly and this is one area giving me major hesitation in migrating. I'm still on the fence.

Is there a connector to integrate Marketplacer Selling Channels into ShipStation.This would be much more convenient as currently have 3 Marketplacer selling channels in which we are using manual import/export for orders.

One is able to filter by Item SKU on Orders but once it comes under the Shipments tab, such a filter doesn't exist? 

Hi there,  We use FBA UK to fulfil a portion of our orders.  At some point in the last few weeks, the tracking links which historically have been populated on our Shipstation generated Shipment Notification emails have stopped populating.The tracking number itself populates fine, but the tracking link (which generally would go to https://www.swiship.co.uk/track?id= ) just isn't populating so the link doesn't work on the emails.  Chat support seem to blame FBA for not sending the tracking link, however from what I can see even order orders on which the tracking link did work they also didn't send a tracking link. Shipstation must be creating these tracking links by dynamically populating the tracking number url with the tracking ID.  So it feels like it's more likely to be an issue with Shipstation or their Integration with FBA. Has anyone else experienced issues with their FBA tracking links no working in the last few weeks? &

Shipstation takes forever in answering a trouble ticket. At the very least the could answer back and say we are working on the problem but nope, not a single word about the issue.  They don't seem to care about there customers. If they don't have time to answer each trouble ticket they could simply send out a mass email saying they are working on the issues and will send another email when they have them fixed.I'm going to start looking at other shipping platforms because shipstation sure has a lot of issues throughout the years as I've been with them for several years. Really sucks when your business is really busy and you have to waste a lot time trying to print out labels and go searching around the internet to see if other are having the same issues.

After the new layout very few of our filters are working. The problem being that our users DON'T KNOW the filters aren't working, and are missing critical processes because shipstation simply returns a full screen of all orders or a blank screen.  This occurs on multiple systems using multiple ISPs in different locations around the world. It is not a local problem. The problem begin the moment we were forced to the new layout. This has been reported TWICE to shipstation, and our tickets have been marked solved thanking us for our 'feedback' without addressing the fact that shipstation now has VERY LIMITED functionality compared to just 48hrs ago. ZERO effort to actually address the problem, or offer any kind of solution.  Shipstation is not a free service, and we do not get paid to beta test software which clearly needs more work. Thankfully we have already begun the process of moving to orderdesk - we recommend other shipstation users find alternatives.

I cannot add funds. Comes up "an error has occurred". I tried several times. 

Are there any other users who use Label Traxx V9 Cloud API with ShipStation?We are considering the move and would love to discuss the wins and losses of this change. Right now we have a custom shipping program hooked up to an older version that is not stored on the cloud. There is a considerable Quarterly Charge to switch to the Label Traxx V9 Cloud API, but we would have the ability to edit the settings in ShipStation program more freely and use it for estimating in the Office as well.

The previous layout used to have the Discount total amount included in the Shipment Details pop-up window, but it has apparently been removed in the new layout, which now requires opening the Order Details side-and and scrolling down, which is a total waste of time. There's plenty of room to include it in the Cost Summary area of the Shipping Details window.Please consider adding this data to the new layout and I think you will make many people happy.Thanks!

Working on reconfiguring our inventory system. We sell on eBay primarily. When orders are imported from the platform, we set the SKU as the bin location for where the item is located. The picker goes to that area/bin and finds the item. Is there any other place that Shipstation can pull the bin location for that item other than the Custom SKU in the eBay listing? How do you utilize printing picklists for your orders and where does shipstation pull the data for your item locations in your warehouse for your pick lists?

We need to have the option to add items when an order is duplicated.

Can this get implemented? It would be very helpful.https://community.shipstation.com/t5/Orders-Shipment-Management/Create-Return-Label-Via-API/idi-p/6952

I have encountered this a few times, an order notify webhook will hit my server, and I call the resource_url. And it returns empty orders...anyone know why?

I keep putting this off, but I can't get my store to connect to shipstation.   I go through the process as described, and when I test the connection, I get this error message:Connection Test Failed!Invalid XML. Error: 'The 'meta' start tag on line 1 position 665 does not match the end tag of 'head'. Line 1, position 1585.' We received: '<!DOCTYPE html> <!--[if lt IE 7]> <html class="no-js lt-ie9 lt-ie8 lt-ie7 lt-ie6"> <![endif]--> <!--[if IE 7]> <html class="no-js lt-ie9 lt-ie8 ie7"> <![endif]--> <!--[if IE 8]> <html class="no-' Anyone have any ideas how to fix this ?   Thanks....

Currently when orders are imported into Shipstation from the Amazon store, they are tagged with the time in which they are pulled into ShipStation, not the time that the order was placed. This is information that is available to be pulled from the Amazon store, but isn't being picked up by ShipStation. Some of our back end integrations are being impacted by this lack of information, and it should be a fairly easy implementation to gather this data from the Amazon store on the pull.

Has anyone else received the below email and is Shipstation going to prove where they undercharged us?Dear valued merchant,We would like to bring to your attention an issue regarding shipping charges that occurred in May and June 2023. Due to a technical error, your account was inadvertently undercharged for shipping fees. In an attempt to rectify this error, the fees were mistakenly refunded to your account.Over the next week, we will be applying the correct charges to your ShipStation Carrier Account to accurately reflect the shipping fees incurred.We sincerely apologize for any inconvenience this may have caused, and we thank you for your understanding and continued support.If you need any technical or account support, please visit our help center to contact ShipStation Support.Get Ship Done,The ShipStation Teamwww.ShipStation.com

 we need TikTok shop integration

I have had my account automatically add funds whenever the balance got below a certain amount.But when I go to fulfill/print orders today, my balance was way under the limit I set it for. So I go to add more funds manually, and it gives me an error and says something about updating the payment method.I go to update the payment method and it just keeps saying an unexpected error has occurred.I've looked all over shipstation for an answer to this an can't find one. I try to find the chat widget to get in contact with shipstation about this and haven't been able to do so.Please advise. Need help with this quickly.

If it's not one thing, it's another... I keep getting errors of all kinds with shipstation connect. It's bad enough that I have yet to get my ebay listings to import the darn SKUs and a host of other issues... but this keeps me from being able to print easily. Please fix this!

Does anyone else have the print feature greyed out? I've cleared the cache and still not allowing me to print locally. I don't even care about ship station connect, I should be able to download and print, right? 

I was in live chat and was informed that Amazon Canada FBA will not import into shipstation. I found that indeed there is no setting in the amazon settings under the Canada connection to "import FBA orders" . Please say it aint so. This should be standard on all FBA Amazon connections.