Discussions

USPS wants us to use a standalone account, not the reseller account.If this can't be done with Shipstation, we will have to move to different software. 

This is NOT a real bug report system.  Everyone is reporting bugs in what is effectively a "feature request" discussion board!  This is crazy.  There are a TON of bugs with V3. Why hasn't a REAL bug reporting system been set up to handle V3 yet?  This is extremely unprofessional.

Hey everyone! We use a really specific local courier, that only delivers to a set number of postcodes... For example, they deliver to BS3 1XX but they do not deliver to BS31 1XX... This makes it tricky to write an automation rule, as if I write 'Postcode starts with BS3' it will include both, and if I add in another rule, 'Postcode does not start with BS31' then any BS31 postcode is ignored by every single shipping rule! Really not sure what the best way to sort this is - I thought I would just create a list of every applicable postcode and brute force it, but it's 9400 postcodes and Shipstation can't seem to accept that many (fair enough).Does anyone know of a good way to sort this? And, otherwise, does anyone know how to create a postcode range? Say, BS1 1AA - BS1 3ZZ? Hoping someone out there can help... James

Hi, We have two products out of our entire catalog that we want to tag orders that contain either one of them or both.We created automation rule that tag each order that contains the tag.Black color for product APink color for product BWe created a filter that contains both product and than we created automation rule based on the filter in order to tags the orders. However the filter works fine, bur when we run the automation rule the orders are not being tagged.Also orders that contain product A and another product (Not B) are not being tagged with black color. How can we tag all the orders that contain a certain product even if there are more than 1 item?How can we make an automation work according to filter   

When you add multiple WooCommerce stores they all are given the same name as WooComerce Store and you cannot see which one belongs to which store. Only ShipStation support can see that. Why? There are 10+ million Woo stores on the Net, it is not uncommon that there will be multiple stores added to ShipSattion. Please update your site that in the connected shop details the URL of the shop is displayed. Thanks

There are so many inconveniences currently shipstation version.And there are 2 critical issues that make us to loose so much. 1. Can not select shipping service.This usually happen right after luch time.Once this issue starts, we can not use rest of entire day.And it will work next morning.We can still ship the orders via API if shipping services have already selected before.However we can not ship any orders using shipstation directly.If we contact support and ask them to clear our cache on their side, it will be fixed for while.Which means we have to contact support every single day to ask them to clear, or we have to give up to ship orders for a day. 2. Shipstation not responding so many times.If we edit shipping information or if we add some note in order detail page, shipstation not responding error.This happen every 3-5 orders change, somtimes every single order.We have to refresh the page so many times.   We have contacted support many times.They always

WHY IS IT SO HARD TO GET IN CONTACT WITH SUPPORT.  THIS IS THE WORST EXPERIENCE I HAVE EVER HAD DEALING WITH A COMPANY.  I HAVE HAD SOME FRADULENT CHARGES ON MY ACCOUNT BY UPS AND HAVE NOT BEEN ABLE TO SPEAK WITH ANYONE!!

I think I know the answer but just wanted to double check before I do it.  I am allowing a previous order (3 weeks ago) to return an item but have agreed for only a partial refund as it's a custom order. When I select "Create Return" on the orders page, will they automatically refund the buyer the total order cost listed aka "Unit Price" or does this page only create a return label and nothing else? I'm also assuming I am charged this return postage cost. This is an Etsy transaction if that makes a difference  Thanks, J

I have 4 warehouses, and using shipstation to allocate orders i CAN'T to see ANYWHERE the information about origin location. Also in shopify dashboard is wrong. There is no way to add a field, or a custom note on that order. So i don't know how to keep track on my erp about original warehouse of shipment. Shopify use only his default location sort by preference.. and always apply inside order detail that info to write down a FAKE sentence, and a WRONG information about origin location. I am so sorry about my tone, but.. after several weeks of work, i am totally stucked by this simple information. I can't find. origin location, inside a software of SHIPMENT this is so crazy that seems a joke.  Anyone find some workaround? a service? a solution about something similar? Thank you so much for suggestions. Any help is appreciated ( and compensated if solve)

So search by tracking number does NOT work in the Shipping tab.   It does work in the Orders tab.  This makes no sense.

Pretty weird experience I'm having when trying to update the shipByDate via an API call.  I'm making the correct post request with shipByDate in the body and I get a valid response back with the correct shipBy date. However, when I go into the portal the shipBy date has not been updated.   This has me very confused. The API response says it changed the date, but the date in the portal is not changed. Anyone have any advice?    

We have 35+ warehouses shipping orders each with their own shipping account with default service, package and the shipping account to match the assigned warehouse. When the warehouse packs the order they may change service based on the actual box size; and it is moving the shipping account when the Service is moved to the first shipping account in the list. This should not happen as the only thing changing is the service going from 2 day to ground. in the last 90 days we have had $18K of shipping charges get charged to the wrong account  

Hello Shipstation community,I have created a custom packing slip that displays nicely when you print a single slip.However my footer disappear when I am batch printing packing slip.The link below is the code, plus an image of the glitch. In the image you can see on the left ex, the footer moves way up (on 1st print), then disapper on the 2nd, 3rd...when batch printing the slips.Can anyone duplicate this issue and or have a solution?Thank you very much in advance! https://www.dropbox.com/s/v73uprsgd504slm/packing%20slip.zip?dl=0

Sorting by age is not working on search result page. Anyone else is experiencing this issue?

Are any of you having trouble with Shipstation adding weight to the weight you enter when shipping a parcel?UPS is virtually our sole carrier and the only carrier we have integrated with Shipstation. We started noticing that the quoted price on Shipstation was consistently more than on UPS.com.BUT when we lowered the the weight on Shipstation to be 1 lb less than on UPS.com they matched perfectly. Is there a setting somewhere to adjust this? It's frustrating to know that we've been paying an extra pound per shipment for nothing. 

My printers will not link to ship station.  Not my zebra or HP.  It was fine first off this morning and it then dumped them and is not allowing me to reattach them.  Is anybody else experiencing this problem this morning? 

I keep getting the above error and it changes the country to United Kingdom?

Hi All! Our shipstation automatically reverted back to legacy and our "try new version" button is missing.  I read through the support pages and found that if you go through the feedback link you are able to change your versions but our feedback link is broken.  Does anyone know a work around?  Support is closed today. Thank you! Five Star Bricks

If I create a shipment today, and try to schedule a pickup tomorrow, I can't, because when I select tomorrow's pickup date, today's shipment doesn't appear. If I wait until midnight, I can see the shipment, but when I select the same date for pickup, it says that I have to schedule the pickup for the next day.

Online store in squarespaceUsing UPS for ship station shipping to all 50 states from the Albany, NY area I sell a perishable product that needs to be delivered in the continental US in no more than 2 days. my square space store is automatically set up for UPS 2-day shipping based on dimensions and weight. This is fine for the west coast, but closer locations it simply drives the price up for the same delivery day. For example, if someone ships their purchase to NYC a 2-hour drive away no matter whether the product is shipped overnight, 2-day air or ground it is arriving at the same time due to the close distance. Obviously ground is cheaper. How can I set up to have the rate optimized meaning to choose the cheapest option if the arrival is going to be 2-days or less? I am not sure if this needs to be set up in square space or ship station. thank you. Christopher

I'm having severe issues with combining orders, I've reported it a few times and have heard nothing in terms of progress for fixing it. I click order alerts for orders to pop up that are able to be combined. I select a customer to combine the orders they have with us and the "combine shipments" button goes transparent and is unusable. I have to go into the customer's row, load a new page, highlight the orders, combine and then go back to dismiss the alert. Never mind the fact that we should be able to automatically combine orders as that's a basic function regardless. On top of the fact I built a program that could ID and combine orders within ShipStation's API if they'd just allow it to function. In addition to that, I'm also starting to get multiple reports from customers that their order was shipped elsewhere. When I go to look, somehow their order got combined with someone else's. Even though the order alert screen is only supposed to highlight orders that match

When would you be activating Yodel Automatic Tracking? Thank you!

cannot login. loading forever (EDGE and CHROME) How to fix that?

04:16:04 PM) Corey R.: Is there anything else I can assist you with in the meantime?(04:16:11 PM) richard vogt: can i caht one more thing(04:16:25 PM) Corey R.: Sure thing, how may I help?(04:16:52 PM) richard vogt: u may not be able to follow but i will tell you(04:17:07 PM) richard vogt: more and more we use the app and i havve the iphone'(04:18:10 PM) richard vogt: when the order is imported i cannot edit the recipient address on the app if i need to change it(04:18:48 PM) richard vogt: i also cannot copy the address while in the order menu if i want to retype it for a new order(04:19:12 PM) richard vogt: and last if i am in the shipment menu(04:19:45 PM) richard vogt: and i didnt print the label properly or the printer was out of paper or i simply need to print again(04:20:38 PM) Corey R.: So from the sound of it if I'm understanding correct, you are seeing issues with the mobile app?(04:20:40 PM) richard vogt: i will tap on the print again(04:21:04 PM) richard vogt: and choose eit