Order Source Integrations

Started yesterday,  non prime Amazon orders stopped importing.  A chat with customer service fixed it for a bit but it is doing it again today.   Any ideas?

The phone number doesn't always import from Shopify into ShipStation which is essentially required by DHL for all international shipments. I can't copy and paste every single number. How can I fix the import issue so that ShipStation attaches the phone numbers entered at checkout to orders?

When our eBay cart tries to do an update we get some orders, while others do not import and no matter what we see this error, An error occurred attempting to update orders: Value cannot be null. Parameter name: key This has been going on for several weeks and causing us extra work.

Need some help trying to get Seller Central connected.  We've entered our ID and Token, and no bueno.  Any ideas? Thanks in advance!

I have had shipstation for a half year now without any problems but all of a sudden i cant import any orders from woocommerce. Ive tried customer support several times with no response im at a loss. My woocommerce shows the orders have been exported to shipstation but i keep getting a <!DOCTYPE html> error. Currently im just typing all my orders through UPS site its really frustrating.!

Of the 1600+ orders and 360+ active orders ShipStation is only pulling in 35 or so. I don't understand where I am going wrong and I really need to remedy this by Monday. Help! Please!

An error occurred attempting to update orders: Could not parse response with status code: 200 from URL: get_products for SellerID: 1601656 and StoreID: 447530  any ne geting a similar reponse right now ? 

We are franchising an need to set up a new store that migrates the orders from that franchisee region into

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We Currently use windows PC and a ZP450 using the default manufacturer driver for our packing slips. The labels we use are standard 6x4 on perforated shipping label slips, the packing slip that we tested were both custom made packing slips or standard default packing slips. We have it set-up where all shipping labels print with packing slips. When we generate labels  in batches or simply purchase a single label within an order page, we found that shipstation occasionally (more frequently) prints blurry text on the packing slips and shipping labels. Regardless how many times we configure the printer on the print document that we download at first generation. What we found out is in those orders if we bruteforce shipstation to regenerate the labels and print, the print comes out as intended without any blur. Is this because of a back-end programming that shipstation needs to work on?

Hi AllI am new to ship station and signup two weeks ago since than having hard-time integrating with Shipstation. Does anyone else having first time integration issue as well. If so what you have done to resolve it.Kayesh 

I import orders from PayPal. When my eCommerce code gives PayPal an order, there is always a line item for taxes/discounts/coupons that has no SKU but must be included for the price to be correct. When an order is imported into ShipStation, this line item is also included, and it makes working with orders difficult. I'd like an automation where I can simply say that line items without SKU are ignored. Or some way to ignore line items with no SKU. I can't even delete them by hand, as deleting an item is not supported when that items is imported from PayPal. Please advise! Thanks!

When Etsy buyers check out they can add a gift message to their order. However this information doesn't get transmitted to ShipStation in any way. 

Thanks to the Devs for implimenting [is_gift] and [gift_message] flags from Etsy, but could you please also add [needs_gift_wrap] or at least [gift_wrap_price] ...? Many thanks

I'm having an error about XML commutication with Cin7. The error is as follows: An error occurred attempting to update orders: Invalid XML. Error: 'The ';' character, hexadecimal value 0x3B, cannot be included in a name. Line 6, position 837.' We received: '<!DOCTYPE html><html xmlns="http://www.w3.org/1999/xhtml"><head><script type="text/javascript">wi From what I understand, there is a ; somewhere in Cin7, our ERP, that shouldn't be there. I've looked in recent orders and can not find any semi-colons. I have found other error codes like this one but the line and position are diffrent and the places they tell me to look are already blank. Any help to start shipping again would be greatly appreciated.

.can I change  a different  carriers instead having FedEx 

Since yesterday, my orders from cs-cart have not been importing into shipstation. This has worked fine for the past 10 years or so until yesterday. I've made no changes at my cs-cart end. There are no errors. It just says there are no orders awaiting shipment but there are three orders in the queue right now. Has anything changed at Shipstation's end?

I am trying to print a custom packaging slip with a specific format and logo etc. The online template generator is not very helpful. I can generate a slip manually with HTML & PHP code and save it on my server. Is there a way to link that file as the custom slip for an order? Something like custom slip URL parameter in the create_order in the REST API?  Thank You

Hi all, We are trying to create a packing slip that contains multiple orders and is able to categorize each line by the order number, as well as a purchase order number that is provided by our wholesale clients. I noticed on the Pick list you can include order numbers for each product. Is that possible on a Packing slip? Is it also possible to include the purchase order number that our customer used as reference? We have this built into our current ERP but are having trouble making the layout work on Shipstation. I have attached a picture of part of our ERP packing slip. It contains the order number, customer Purchase order (reference), part number and description all on one line. The packing slip is a multi-order packing slip. Can shipstation MAP out such packing slips in that way?

Original post by user Ben Jillard   Among the stores I manage are quite a lot of artists using Big Cartel.  I'm getting told off by both UPS and DHL for not supplying customer phone numbers when I ship out orders as they're not being imported by ShipStation.  A while back I talked to Big Cartel and they told me that their API does supply the phone number with orders and the hooks or whatever ShipStation need are there to get them.  I did put in a support case about this a while back but thought that as I'm still getting in trouble I might try posting about it here instead.   Given that most express couriers now insist on a phone number is it possible to prioritise this feature if, as they say, BigCartel are now forwarding that info.  I don't have the time to copy and paste a phone number into hundreds of orders.

Hi, 1. We need to be able to pull all the order from website to shipstation and when it is shipped through shipstation then it should automatically mark the order shipped with shipping info on the website. 2. There is a check box which will decide whether you want to let the customer know that order shipped. If checked then it will send the shipping info to customer as well. Above is my clients requirement, please help us in getting Shipment tracking ID and how we can obtain AWB number.

Since Shipsstation is not importing 3dcart orders now does anyone have a template they have used for importing 3dcart into shipstation? Thanks

Good evening, We've been a long-time ShipStation user and have it tied into our BigCommerce site.  We're in the process of setting up a second store on BigCommerce and they just confirmed that we'll need a separate account/store to do this as the product lines are different. However, everything is going to be physically in the same space and, for convenience - and maybe our sanity - we'd really like to use the same ShipStation account and tie it into both stores. This way we have one system to check, can re-use the same label printer and billing will (hopefully) be easier.  But we're not sure if this is possible and we're hoping that someone in the Community might know or can point us in the right direction. (We did email support and got a quick response but they unfortunately misunderstood the question and haven't replied to our follow-up all week). Thanks! 

Hello. Looks like something happened with my account. It shows it closed I didn’t call anyone to do anything as such. Can you please help me 

Does anyone know hot to correct this?  I have Ebay orders but I cant load them into ShipStation because I get this message.   I found this: Click on My eBay at the top of this page > Account tab > Site Preferences > Third-party Authorizations > Show Do you see an authorization for your listing tool there?  Click on the "Revoke this authorization" checkbox for it then click on the Apply button.  Next time you use the listing tool, it should ask you to sign in to generate a Token. But it does not correct the problem.  Please help!