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Issue: Amazon Buy Shipping does not work for us when trying to create shipments using the following services:USPS Ground Advantage (<1lb or 1lb to 70lb)USPS Ground Advantage CubicThere is a window regarding purchasing label from carrier, it disappears and the label is not generated. On Amazon there is no update with tracking or a label made. This is occuring on any order with these services.Related Issue: If Amazon Buy Shipping Ground Advantage (any version) is in a batch during the batch processing, the batch will immediately fail all orders.As of today if we attempt to create a label as Amazon Buy Shipping - USPS First Class Mail it returns an error stating:The purchase request parameters are invalid, please call with the correct parameters or make another call to check eligible options (Bad Request, Carrier Error Code: InvalidInput). (400, 38c83795-07fc-4814-b7cb-6987122f7006)We have confirmed:The requested service in Shipstation is available when viewing Amazon Seller Central fo

What happened to the Log In button? I have searched the entire page. Am I just not seeing it?

Hello -I'm having a similar problem to a previous post:https://community.shipstation.com/t5/ShipStation-Features/Cancellation-Refund/m-p/27192I put a balance of $50 when I signed up for the free trial and linked my newly formed etsy shop. I just don't do a lot of volume and found the shipstation interface to be a bit confusing vs. shipping directly from etsy - so I cancelled my account after doing a setup zoom call with a shipstation representative very soon after setting it up. She mentioned that a refund of the balance would come between 3-6 weeks. My trial has since ended, and now my balance is nowhere to be seen because everything is grey-ed out due to the trial expiration. I contacted support chat and the agent couldn't find evidence of my putting a balance on, and basically accused me of never doing so. I'm wondering if there is a way to get this money refunded aside from contacting my bank and petitioning for a chargeback.  

Hello,In V1 api, we have been utilizing the order endpoints. However, in v2, it doesn't provide the endpoint that gives the same results with /orders endpoint in V1.We have some orders that we don't issue the labels in shipstation. However, /shipment endpoint in V2 doesn't list those orders.Is there any similar or the same endpoint with order endpoint of V1 in V2?Thank you! 

Hello AllThe order source is AMZ direct store, we meet a serious trouble that the order are missing very often.We have to manaul check the order whether come to SS  every day, if not we have to contact support ( of course, i have done on refesh or re connection store, it is not working)The support will resync the stoe "in the back end"  then the missing order appear to store.however, it is delay our shipment and impact our performance on AMZ.It is  annoy I have to ocntact support for missing order every day, is  there have a good way to solve it?   

Is there any way we can get a export pick list to csv so we can automate this feature. Currently we feed this into a AI system and convert to csv but it does make mistakes and causing a few issues with the volume.  

Is the Map Requested Service feature unavailable? I've been trying to map services for a few weeks but keep getting an error message.Thanks!

This can't be a unique problem, yet ShipStation support has been unable to help. Maybe someone here can? I'm brand new to ShipStation. We have a Shopify store with two locations - let's call them Bridge and Diamond. Each of these is an external fulfillment company and each has different product. Diamond uses ShipStation, so we use the ShipStation Shopify plug to send orders to Diamond. Bridge uses Shipping Software X. A Shopify customer can place an order that includes products from both Diamond and Bridge warehouses, so when that order comes into ShipStation (for Diamond) I want to ignore Bridge products. That's apparently hard. Here's what I've tried so far: Install the Auto-Split add-on to ShipStation. I didn't see how that would be useful as there doesn't appear to be an option to ignore products. Use the Bridge tag in products and try to set up rules to ignore products with that tag. Nope - there's an option to ignore the whole order with a tag, but not ignoring just certain pr

We just started using Shipstation, and since Monday of last week, we have pushed ~90 orders out the door. Most of these orders shipped with USPS, and at least six of these USPS packages (so far) have used recycled tracking numbers for packages still in transit. I am aware that USPS uses recycled tracking numbers; however, the tracking numbers that were assigned to our affected packages combine the existing (and ongoing) tracking information from a different package with our tracking. Multiple customers are contacting us wondering where their packages went, and we cannot provide any meaningful answers. We can't verify that these packages are on their way to their destination because the tracking information ends once the "other" package is delivered.I contacted Shipstation support and was advised to void and reprint affected shipping labels (not possible once a package is shipped) or contact USPS directly. We reprinted labels for the packages whose tracking numbers we could catch before

Hello, From time to time I need to remove an item from an order that will no longer be shipped. I can't seem to figure out how to erase that item so that it does not show up anymore. Please let me know if this is possible and how I can do it. Thank you!

I use the shipment notifications, they are great!  But now with using Global Post, when a customer click the tracking number the link goes to USPS.  Yes, USPS picks it up but the tracking is thru Global Post not USPS. So when the customer clicks the tracking number and it takes you to USPS and shows status not availableAfter a few days of the customers tracking to track it, they will contact us and assume we have not shipped their package.  We have to send them the correct Global Post link. I am going to add a note to my template hopefully they will see, but would be great if shipstation can configure this method to use the correct global link.Thanks!

We’re sorry, but your attempted purchase was not successful. Please verify that your payment method and billing information is correct. If the issue persists, please contact support@shipstation.com so we can help resolve this issue.

Original post from user Gerardo Carmona   Hello,   We would like to see a feature where Shipstation can import text based customization information for Amazon Custom orders. These are listings that the customer can personalize their product through a predetermined set of choices (such as font, text, text color, placement). We would like to have this import into shipstation so we can know what text, font and color the customer has chosen to personalize their product with. Thanks!

 The page keeps saying "Form submission failure: The information being saved is not valid" when I try to change billing info for upgrading the subscription plan.But I am sure that the card info is correct, because I still use this card to place orders. Anyone has the same issue? Thank you!

Does anyone know anyway I could have every order shipped by a specific employee have either an image or text on the packing slip showing it was shipped by that person? such as if john creates a batch, then prints, picks and ships the whole batch, every packing slip in that batch will have the text "Order Shipped By John". Preferably without making individual packing slips for each employee. Thanks!!

I am looking to add a field on the packing slip that displays the order tags. We use order tags for a variety of things but most importantly we use them to notate whether or not a shipment is hazmat. We have the automation rules that tags orders with hazmat products but we want to have the tags display on the packing slip itself. Has anyone had any luck with this? 

Single Sku Bundle (qty package)Alias Sku = Main Sku x QtyBundles: Alias Sku =Main Sku x QtyMain Sku x QtyMain Sku x Qty[add product sku + qty]

I created a custom packing slip that works perfectly when printing individually. However, if I select multiple packing slips, they combine into a PDF so that they completely overlap with each other. How do I create a page break so that they each start on their own page? All the help I've been finding online includes a CSS solution, but I don't know if you can integrate CSS into the templater.I've attached an image of the multiple overlapping packing slips for a visual of what I'm getting.Thanks!

Etsy gift messages include two fields - one field for the message and a second field to write who the message is from.Currently only the message field is imported to Shipstation, so when it's printed out on our dispatch notes the recipient doesn't know who the message is from.Could the 'from' field be included too please?Many thanks.

Hi all, I am trying to figure out how to make the custom label template I've created the default for printing labels w/packing slip. The default order# barcode is too small for our scanner to detect for some reason so I enlarged it on the custom.  Any help is much appreciated!

I love Shipstation but I am considering moving my business to Easypost. Currently they are the only platform that I know of that will rate shop in bulk. Since the majority of my orders already have weights and dimensions configured, the only thing I have left to do is determine the cheapest carrier and service so I can create my shipping labels. Currently Shipstation is only capable of rate shopping one order at a time. Easypost has the capabilities of doing it in large batches but it doesn't have the user friendly interface that Shipstation has. Is this something that Shipstation is planning to add?

Hi does any one know how we can download a full weekly/monthly charge invoice for everything on our account ups,fedex,usps audited packagesaddress correction chargesdaily ups pickupsetcThank you in advance 

When will Amazon Shipping Service integration work again? I'm not talking about the Amazon Buy Shipping API, but the actual Amazon Shipping service which was online from 2019-2020 then they took it offline and are now bringing it back. They said they are waiting on ShipStation/Auctane to finish the integration???

I received a notice from Klaviyo, my email platform informing me of new requirements for deliverability to gmail and yahoo emails.There are several new requirements, but one of the requirements is to "configuring your DMARC policy to p=none on your root domain”. I reached out to ShipStation Support per my web developers recommendation to ask if they support DMARC, DKIM or SPF. I was told  "ShipStation currently does not offer true white-labeling or the sending of shipment and delivery emails directly from your domain via DKIM or SPF configuration.” Starting in February, if these new requirements aren’t met, you'll start experiencing deliverability issues with emails sent to Google and Yahoo email addresses. The ShipStation Support suggested I post this here so the product team will see it and can look into adding this ability to the product. Here’s the link to the new Gmail and Yahoo requirements - https://academy.klaviyo.com/2024-new-sender-requirements-checklist/1

We want the FROM address set to our domain so that '@Shipstation.com' does not appear on emails sent to our customers.We are unable to use our own branding on emails from ShipStation because they get quarantined, and get tons of calls. Where is my package? When will it arrive? We had to switch to ShipStation branded emails to handle this, but that has its own set of problems, including that it looks like we use a free version of a product, are cheap and unprofessional.We'd simply like to be able to get the info we need so we can configure mail delivery settings on our end and use our own branding on emails. Those are the following:DMARCSPFDKIMI believe sendgrid can support this.Can't stress this enough. Please make this.