ShipStation Features

Has anyone else had this issue?When I drill into an order to select package options, the pop-up window that appears at the bottom is cut off. I can’t see the shipping estimate or transit time unless I hide my Windows taskbar.Browser: Chrome (latest version)Tried: Changing zoom, disabling pop-up blockers, using incognito, updating browser, and testing in DuckDuckGo browser.Results: The issue persists in Chrome even if I hide my taskbar; DuckDuckGo works only when taskbar is hidden.It feels like a UI design issue rather than a browser problem. I’ve been using ShipStation for over 10 years, and this is a new and frustrating issue that affects productivity.Is anyone else seeing this? Any workarounds besides hiding the taskbar?

Hi, I see that you currently support Amazon Buy Shipping functionality for Amazon orders sent through Rithum, but it would be great if you would expand that functionality to other competing platforms such as ChannelEngine, SellerActive, Listing Mirror, Linnworks, etc.I'm asking because I require the functionality for my ChannelEngine integration, but I'm sure others with different software would appreciate the same functionality. Since you already have the functionality built for Rithum, I would imagine this would be a fairly simple task for you guys, and it would greatly improve the Amazon experience for your users.Thank you.

I cant successfully change my card for labels, or subscription.Its been two days of the same error, and i've noticed a new layout in the payment settings area. (Now you can have multiple cards saved as apposed to having to replace the card used for labels.) HOWEVER, I get a red error message when trying to change my card. so i click the new "manage" button, and i cant remove there either.. So, i added a third card as a workaround.. it listed it, but i still couldnt choose it for payment, nor for subscription.. SOOOOO, i went the stamps.com route.. i was able to update the card info there, BUT, once i refreshed and went back to shipstation to process orders, it still shows my old card's nickname just above the total price of the batch of labels in the lightbox.. this is frustrating. im at a standstill, and orders need to go out. any help?

There is an option for an auotmation rule to apply a declaration statement for FedEx only shipments, however this doesn't actually add the declaration to the auto generated Commercial Invoice. There is a field for it on the PDF, and the rule says it was applied, but it does not work. I understand that ShipStation has never supported additional customs documents for free trade agreements, however with the recent developments in the world of logistics of tariffs, the needs have shifted. Even though there is a de minimus qualification, this has nothing to do with the Executive Order Tariffs for US imports. Our product qualifies for USMCA, and therefor should be exempt from the EO 25% reciprocal tariff, and the shipment is low enough value, and should qualify for de minimus, but we still get charged the tariff unless we add a reference to our USMCA on file within the line description. This is our work around, but it is tedious to add to every line that qualifies manually.It would be i

Hi,Got an instance where our team needs some additional fields being added to the printable order summary.Is it possible to create a printable order summary that contains:1. Postage Charges2. Customer Phone number

I found this article https://help.shipstation.com/hc/en-us/articles/360045864191-How-do-I-adjust-the-style-for-item-quantities#UUID-11d06f4c-2c6b-6324-2440-aef569870a2fCan I adjust the item name text color in a similar way, either based on [Item Title] of [SKU]if [blue plants] or [blue pants SKU] is ordered, then blue textif [green pants] or [green pants SKU] is ordered then green textPlease help me understand if this is possible.  It seems like a pretty basic feature.

I have a question regarding handling pickup orders. We currently manage both shipments and pickup orders, and I would appreciate some guidance on how to streamline the process for pickups. At present, once an order is picked up, we cancel it from ShipStation; otherwise, it remains active in the system.We are considering implementing an option to mark orders as "Picked Up by Mr. [Customer's Name]" instead of canceling them, to keep a proper record of completed pickups. Could you advise if this is possible within ShipStation, or suggest a more efficient solution for managing pickup orders?

We have a client that we deliver to their many locations around the area. Our driver then has to come back and mark each order MARK AS SHIPPED which is time consuming and doesn't always get done. Shipstation has barcode functionality for so many other things, please make it so he can scan a barcode and it will MARK AS SHIPPED his local delivery.

We came across a problem with the "Standardized Addresses When Verified" Function arbitrarily changing the zip code on an address from Doral, FL from the one on the eBay sale. The correct address was in eBay, but when it populated over to the Shipstation account, it changed the zip code, but put that it was a "green" verified address. This happened 3 different times with Doral, FL, and UPS hit us with correction fees. The zip code that was originally on the eBay order was correct, and Shipstation's correction was wrong. So people beware if you have this function selected on your account, we would suggest you remove it, so that this doesn't happen to you. We ship so many packages a week, that my shippers only pay attention when Shipstation tells us an address is not verified. So to have this kind of mix-up on one they say is correct, is disconcerting, and needs to be reviewed with the tech team.  If they are working with old zip code zones, their systems need to be updated. We

Hello,I hope you're well.I was wondering if you could possibly print the label by just scanning the product SKU code alone. Apparently this isn't a feature but I was under the impression it was.Thanks!

Not the first time we have had this company circumvent their own terms and sadly probably not the last. This time they are saying that the because the buyers IP address is not in the same location as the mailing address they will not honor the claim. So if someone sends a gift, uses freight forwarder, or for any other reason is not at the receiving address they will try to deny your claim. This company has no backbone and should not be allowed to sell insurance services in the US.Only after we left truthful review did they pay the recent claims but because we would not edit or remove our truthful reviews they have now excluded us from using their insurance which means we will have to move on from Shipstation as they chose to stay connected with this scammy company.

We have our own internal UPS account, but also a clients account in our account so we can easily ship his orders, however, the top "Default" selection is my clients account, not our own which is causing some issues since his account has a higher cost and we mistakenly ship on his account once every few weeks, just because its the default. Even though our account has our account selected as "Default" that doesn't apparently mean that the account is selected when we choose UPS Ground as our shipping option, we have to scroll down to "Other Options" and change the account to our account, on every single order we ship.  Anyone have any suggestions? I reached out to support, they say that such a feature does not exist and they don't have any solution. Seems like it should be pretty straightforward to organize shipping accounts in a specified order, I mean, I cant be the only one with multiple UPS accounts that wants one of them to be the "Default". 

dashboard/reports/PostageTransactions this report already has heading for tracking.Please allow it to populateTransaction TimeActivity / Tracking #AmountBalanceI have run through chat and they have give me workarounds, but there are discrepancies.would be best to have tracking available 

We use multiple UPS accounts when shipping our orders. They all show fine on the desktop, but it appears the mobile app has some limitations where it only shows the default UPS account and also the ship station UPS account. It would be helpful for the app to show all available shipping carrier accounts so we can ship on the go. 

I have a weird issue where my In Transit filter suddenly stopped working on 9/27.  Then I hit the Clear Filter button to see them again.  Then I am now seeing stuff that is nearly 2 years old in here.  Can we PLEASE have a way to Change Status on these orders from In Transit to Delivered or something, to get them out of here?Thanks so much!

Allow Automation to HOLD orders for certain week days. COLD SHIPPING M, T, W only. We have Frozen items that we want to ship on Mondays, Tuesdays and Wednesdays only. I have already TAGGED the item, but have no way of creating an automation to HOLD certain days of the week. I am sure there are MANY businesses that have COLD shipping and choose only certain days to ship items. This would be extremely valuable if any (Thursday/Friday) orders with the Items with the TAG could be put ON HOLD until the following Monday, and then be released for shipping. 

After 7 month of using Shipstation daily for processing orders shipped from Germany, there are 2 major problems I have:1. I can't send via DHL to DHL Service Point. There is neither a selection "DHL Service Point" nor does the system allow me to create the lable with "Packstation 123" in Address field and "Postnumber 123456789" in continued Address. Sending to DHL Service Points is cost savvy and convenient, therefore essential.2. I can't send from Germany to Switzerland. Custom Forms are falsely generated, both with DHL Deutsche Post and UPS. The postal fees are never considered in the Forms, therefore I can't use these without risking having them sent back.I had several support conversations about this, it was suggested to me to post here.

We uncovered an alarming issue. We had an automation rule in place for months (if not years) that looked for an order tag, and if that tag was on an order the rule would assign a 3rd party shipping account for billing. In this case, it would assign the UPS Ground account of a drophip seller we service. We noticed that our own defunct UPS account (literally not activated in shipstation as a carrier service) was racking up huge invoices, despite it being decomissioned. Turns out that for over a month that ShipStation was assigning our shipping account to these orders, instead of the 3rd party account set up in the rule. It's crazy because we can't even replicate using our defunct account manually in SS or through bulk updates or contradictory rules. Has anybody else encountered this? We're in touch with support but the resolution hasn't been quick and I'm not convinced they understand the urgency here...

It would be extremely helpful to have a feature that allows administrators to restrict a user’s access to view orders from specific stores only.Importantly, I don’t want to assign those orders to the user—instead, I’d like to limit their ability to view order details (such as tracking information) to only the stores they’re authorized for, even after orders are fulfilled.I hope ShipStation will consider adding more granular user permissions like this in the future to better support teams managing multiple sales channels.

Pretty much every software my company currently uses has integrated some type of AI engine to leverage the available data in their system to identify opportunities to save money, add efficiency and/or optimize reporting insights that will help you grow your business. Thus, if Shipstation isn't already exploring adding AI to their product offering they need to get moving. Some obvious opportunities where leasing and integrating an AI engine like Chat GBT on the backend of their system would be:Looking at product/inventory dimensions and weights to recommend the best packaging type to for packing shipments inRecommending the most cost effective provider and service option based on the aforementioned product data. Recommending new package type/sizes based on most common order contents to save money on shipping. For example, if my company only uses a 2 standard size boxes, but the average order size/weight that we ship would be a $xx cheaper if we added a 3rd box size, it would be ext

Hello Everyone,I hope you're all doing well.I wanted to ask if anyone else is experiencing a similar challenge. We ship from Germany to the UK using GLS under the DDP (Delivery Duties Paid) service. However, within ShipStation, we’re unable to select this service option when shipping to countries outside the European Union, such as the UK and Switzerland.Has anyone found a workaround or solution to streamline DDP shipping via GLS or UPS in ShipStation for non-EU destinations? Any insights or best practices would be greatly appreciated. The snip of the error is attached herewith.Thank you in advance for your support!

We would find it very useful to also have the Bill To Address as part of the Buyer / Recipient Info on the order screen. 

I have to log in every time, regardless of the time that has passed.  I am using what I believe to be the most recent version of Edge.

I want to ship a box from Florida to Canada. I have entered all the information but am unable to find out where to take the box for shipping. Is it picked up from my home and if so does someone have to be home? Thanks in advance for any and all replies.

ShipStation Support suggested there's no native way to filter shipments screen to only show orders that were split into multiple shipments.  With how costly split shipments can be to a business and the feature recently receiving alot of "enhancement", It would be nice to be able to report and filter on split shipments without tons of pre setup with tags and automation rules as support suggested is the only current word around.