ShipStation Features

ShipStation should maintain API access at all the levels that have it today for existing customers at 1Q2025 prices, and only require upgrading to Gold level to get API access if the customer is starting a new account. In other words, respect existing relationships by grandfathering rather than bait-and-switching after we've invested in integration. Can I get some likes for this idea? 

The V3 order combination feature is essentially useless due to the way it handles cancellations in whatever marketplace it is importing from. If we import order #1 and order #2 and combine them, then the customer requests to cancel order #1, shipstation will mark the combined order as cancelled and it disappears from the dashboard completely. This has happened to a us a few times and the only way we know that it happens is that the customer calls a week or more later very upset that we've forgotten to ship their remaining order. It was suggested to me that dealing with this major flaw in the order combination feature is not a bug and that I should recommend this as a feature request. Here's my official request. Fix the system so your customers do not lose their customers.

 We need a way for the pick list to ignore line item attributes so all of the products can be grouped together.Shipstation imports what Shopify calls product "properties" - metadata about a specific line item in an orderOnce they get into Shipstation, they show up as "Description" for a line item in an orderOstensibly these attributes are used for customized products, things like "get your name engraved on a book cover" etc... For those of us that don't CARE about these attributes, they pose a problem: our pick lists are really, really messed up:all 6 of those lines are for the same product, just some are part of a subscription bundle and others are part of a different bundle, others are ordered not as a bundle. There needs to be an option to ignore this so they can group together. Unfortunately, the options for pick lists are extremely limited:

I appears that new security is requiring an verification code sent by email. A text option needs to be added. The login page is already slow to load. Having to wait for an email does not help.I would also like the option to determine how much time passes before I am asked to login again.

Allow a feature that will bring in products/inventory to shipstation from our business Amazon/Ebay accounts when products are added to those platforms. It's a lot to have to manually upload products w/ weights & dimensions daily- as well as quantities. It would be beneficial for the products to auto add to shipstation from the listing channel/platform when they're added. 

Hi, we have several types of branded small sleeves, boxes and packaging that go along with each product we ship. One order has 7-8 supporting packaging elements to it.  Can Shipstation's Inventory Management or any other functionality help us count down inventory of each type of packaging we use as we send out products?   We've been looking at stand-alone inventory management software like Orderhive.com, but would love to have a simpler solution.  Any options or ideas?

I am having enormous labor to overwrite to enter each order with an email address before the Create & Print label can be printed. This only happen with " GLS Courier " not on Canada Post, Purolator, Canpar etc..Anyone know how to fix this issue and have spend so much time with        both Tech support ( Shipstation mention it was GLS who required this info.)  and when you speak with GLS, this is not a requirement plus when we use the web based , it does not need that to be filled up ( Optional ) and no issue.See my caption of the pics.

Is there any way we can get a export pick list to csv so we can automate this feature. Currently we feed this into a AI system and convert to csv but it does make mistakes and causing a few issues with the volume.  

Hello,For about a year I have been incurring and disputing extra UPS charges (which if you don't know how to check this, you should see my other posts). I have been begging Shipstation to tell me what I have to do to avoid these and the best they can do is offer me this UPS article:https://www.ups.com/us/en/support/shipping-support/shipping-dimensions-weight/avoid-additional-shipping-fees.page Which is fine within itself, but I am now on day 5 of asking a customer service rep "how do I mark an address as "residential" on shipstation so I can get an accurate look at what my postage is actually going to cost me BEFORE I purchase" and they have completely ghosted me. So now I am asking here...Frustrated doesn't even begin to describe how I am feeling about this Shipping Service & their lack of actual customer service as of late.

Is anyone else experiencing issues with manually sending notifications for fulfillment orders as shown below?Manually sending "shipment notification" in fulfillment was working fine until 12/03/2024 and stopped working after that. No configuration changes on my end.  

Can we get the deliver by date to appear on the scan to verify label creation screen? everytime we get an express order we have to go back and open the order details to see what carrier service we need to pick so the delivery happens before the deliver by date. if we can get the deliver by date to appear on the scan to verify it will help streamline shipping. 

As of now the commercial invoice declarations are charged in USD instead of being automatically converted to the currency that duties and postages were paid as. We're shipping out hundreds of international orders weekly that having to take the time to change currency order by order is insanely time consuming and allows for insane duties & tax discrepancies to be made. 

So in V2, if a customer wanted to change their shipping address and our sales team updated it in Shopify and I ran a manual update/refresh in ShipStation, the address would update from Shopify. I just noticed that V3 is no longer doing this. Has anyone else run into this and found a solution (besides manually having to enter it)?

There is no way to add a full list of Canada Post Postal codes except for 2000 characters which equivalent to 150 postal codes, there are over 800K postal codes There should be a feature to add /upload postal code list, like in Shopify that would allow to filter.

I purchase shipping from multiple carriers and services. I would like to have shipping services and methods be quoted at the same time. That way I can cut down on time spent having to click individual quotes for 'UPS Ground' shipping on three different services to see which one offer the cheapest label. Here are examples below:UPS by Shipstation:- UPS Ground Saver- UPS Ground- UPS 3 Day Select- UPS 2nd Day Air- UPS 2nd Day Air AM- UPS Next Day Air Saver- UPS Next Day Air- UPS Next Day Air EarlyUPS - Company Account:- UPS Ground Saver- UPS Ground- UPS 3 Day Select- UPS 2nd Day Air- UPS 2nd Day Air AM- UPS Next Day Air Saver- UPS Next Day Air- UPS Next Day Air EarlyUPS by (Third Party):- UPS Ground Saver- UPS Ground- UPS 3 Day Select- UPS 2nd Day Air- UPS 2nd Day Air AM- UPS Next Day Air Saver- UPS Next Day Air- UPS Next Day Air EarlyAll three accounts offer the same UPS services, but I often find myself having to click all three 'UPS Ground' for example to shop around for the best rates

I'm writing to provide feedback on the recent changes to ShipStation's login procedures. While I understand and appreciate the need for improved security and multi-factor authentication, the current implementation has some pain points for us. Here are my suggestions for improvements: 1. On a Chromebook where I am already logged in and authenticated with a different Google account, I should be able to use "Sign in with Google" without having to enter my ShipStation password AND provide an emailed code.2. I intentionally use a different Google account for ShipStation login than the Chromebook's primary Google account.3. "Sign in with Google" should be able to grab the token from the Chromebook. Once linked, it should always allow logging into the ShipStation account without requiring the ShipStation password AND without requiring an emailed code.4. The emailed code is sent to my personal email address/Google account, which I don't want my employees accessing.5. The login on our

Edit Ship From address to create a domestic return label. International returns are not yet supported. would be cool if this was a supported feature

I really like the bundle feature. I started using it last year and it has made picking error so much better. There are a couple of things that could be better. First the biggest issue is we sell items that has another item include as one price. When the item is ordered from our online store and brought into ship station it has no price on the order. That makes it very hard to fill out customs documents and to get information in ship station on sales. Secondly, when I print the pack slip (we do color options) the color of the main item carries over to the item in the bundle. That item we only sell in one color. Is there a way to fix that?  We plan on utilizing the bundle feature more this year.  

Hi ExpertsI cannot see the Packing Slip options under Templates in ShipStation. Can you someone please help. I saw the help center link, but I don't see that particular option. Any clues.https://help.shipstation.com/hc/en-us/articles/360045864131-How-do-I-customize-my-packing-slips#:~:text=To%20create%20and%20edit%20packing,plan%20that%20allows%20this%20feature.&text=To%20access%20the%20templates%20so,from%20the%20left%2Dhand%20sidebar.Regards!Vijhay D.

I pay for the silver plan SOLELY to get the custom packing slips. I reported an issue back in NOVEMBER with the custom packing slips intermittently working that still hasn't been solved, and the guy handling the ticket is a complete dismissive jerk.The information for the custom packing slips comes via API because Shipstation is too lazy to bring in all the necessary order details, so we have to do it ourselves via the API.And now you want to force us to upgrade our plan and pay an additional $50 per month to use the API because of your poor coding? ABSOLUTELY NOT!After 11-12 years of being a paid customer, this is the final nail in the coffin. Keep going Auctane, I'm cheering you on all the way to filing for bankruptcy after you lose majority of your customers. PS. Nice added touch getting an email from Valentin Flores valentin.flores@auctane.com on March 3rd for "Account Checkin" and "If you're experiencing any challenges or have any questions, I would be hap

Update the color of multiple items needing shipped to be inline with a standard notification color: yellow, orange, red. better for users to see that multiple quantities are needed!

I am new here and learning now to get my Wix store integrated with Shipstation.Wondering if people have some thoughts on how to implement this...My Wix Store has an item Product A that can be purchased.  Product A has to be shipped as two items - Box 1 and Box 2.  Box 1 has a weight of 22 lbs that is a collection of a few items.  Box 2 has a weight of 5 lbs.  Box 2 could be purchased separately in my store.  The idea of Product A - it is a combo pack of a few items available on my store that could be purchased individually...but if bought as a combo pack, the customer saves $.I need to ensure shipping is calculated properly on my Wix store for the two boxes during checkout.I have both the Bundle and Auto-split enabled.  I was working with support on this.  We have a Bundle created for Product A with its own SKU.  Product A is a bundle of two SKUs within ShipStation. The testing we have done by creating a manual order for Product A, it is cre

Please rethink how 2FA is done. Remote work stations do not have access to emails, and are therefore disrupted. Surely there is a better way?

We use shopify for our website and we do a lot of wholesale. We are having issues with sending out orders on a net 7 or 14 terms. Ship station will not allow us to ship a product without payments. I found this old blog post from 8 years ago and see a ton of people griping about the same issue. It would be great if ship station would allow for shipping of net 7 and 14 orders from shopify without payment.  Its very disappointing that this issue has not been fixed for 8 years. https://community.shipstation.com/t5/Orders-Shipment-Management/Allow-shipment-of-unpaid-orders/idi-p/8030#comments

I would like to be able to print my packing slips without allocating inventory. I realize it might be nice for some workflows to automate this, but having the option to turn this off and have the inventory allocate at time of shipping would be nice. We sometimes need to print the packing slips first because we make items to order. The Shipstation inventory has a lot of potential but this change would be helpful. Thanks!