ShipStation Features

  Great news, ShipStation Community —starting today, ShipStation now accepts Pay by Bank(ACH) as a payment option for purchasing shipping labels! We're excited to offer more flexibility and convenience for your shipping needs. Please enjoy this short video that shows how this new payment method will work for you and our Help Center article on How to Add and Manage Payment Methods for ShipStation.    We appreciate all your patience and persistence as we worked on this feature!   If you have any questions, please feel free to reach out to support@shipstation.com.    Happy Shipping!   -Cara  

I would like to request the implementation of barcode functionality for product bundles. Specifically, when a bundle barcode is scanned using the Scan to Verify feature, the system should automatically verify all individual products contained within that bundle.Currently, even after a bundle is created, each item within it must still be scanned separately during the verification process. This defeats the purpose of bundling, which is meant to streamline workflows and improve efficiency. By enabling bundle barcode verification, users can significantly save time and reduce manual effort.This feature would enhance the overall usability of the bundling functionality and better align with the intended benefits of bundling products in the first place.

We use Custom Packages for box dimensions when we ship.  However, when we have multipiece shipments and move into the Multi-Package Shipment screen the custom package box dimensions we have created do not populate.   We have to type our box dimensions in manually.  My shipping staff whine about trying to remember box dimensions.  Is there any what for the customer package box dimensions to populate in the Multi-Package Shipment screen?  Is there a setting I do not know about? Thank you, Deanna 

Is the Map Requested Service feature unavailable? I've been trying to map services for a few weeks but keep getting an error message.Thanks!

When i select Orders-Shipped-Other actions and export orders. I can not get cost amount. For some of my orders it gets the value but most of them comes null.

I made no changes to anything I'm doing at all. Added nothing, changed nothing and have been using ShipStation for years. Today, out of no where a segement of orders were all doubled across multiple shops. It looks like it was for a period of time and presumably ShipStation caught it. Glad I caught this! Frustrated it happened.

I would love to have the option to filter or sort by premium programs. I can see them in the columns but there's no filter or sort option.

Hello,I have read through the article below that states "ShipStation now gives you the ability to track committed inventory," but I have been unable to find where and how this function works. How do I use this feature? Can it be automated to commit inventory once an order has been created/imported?Not having to manually allocate inventory for orders Awaiting Shipment would be great! Thank you.https://help.shipstation.com/hc/en-us/articles/27712109208603-Committed-Inventory#:~:text=ShipStation%20now%20gives%20you%20the,to%20fulfill%20all%20active%20orders.&text=Committed-,The%20quantity%20of%20an%20SKU%20necessary%20to%20fulfill%20all%20active,Shipment%20and%20Rejected%20Fulfillment%20statuses.

Looking to have the Packing Slip mapping corrected to show the Weight on the packing slip as the per item/per case weight.  Today it tallies the total weight per sku based on how many of the sku was purchased.  I am looking to show the per unit weight instead

Can we PLEASE edit the Reasons for Return already?People have been asking for years!It would really benefit us, the businesses supporting ShipStation and help us to look more efficient to our customers. Right now, they don't make sense for my business and customers constantly ask for exchanges which we cannot offer. Thank you. 

It would be appreciated if ShipStation could provide a Proof of Delivery (POD) with in-depth shipment information such as references, address, and contact. This information is not accessible via UPS if we use third party (using Ship Station rates).

 Is there a report option for what I was actually charged for shipments?I know sometimes the amount I paid while creating the label is not what I'm actually being charged for, sometimes it’s a little less but usually a little more or a lot more. The additional charge usually happens at the time of delivery. Like the UPS driver measured the box wrong. Or it supposedly weighed more than it actually weighed.if I said the box weighs 9 pounds and ups weighed it 9.5 pounds ups will charge me a fee of ~$11 fee for my error.

This end point would allow a super user to process and purchase shipping, while allowing  tracking of another user to give credit for packing the order.Extremely useful for when batch processing and purchasing is ideal, but you still want to track productivity of a packer etc.Currently the only options are to accept that the only userID for the order is the one associated with buying the shipping or change the entire processing method to print only packing slips and entrust packers to purchase the correct shipping.Thanks, ChrisPS. This is something I would pay for!

I've been researching to great lengths and also talked to a representative at ShipStation to find out if Shipstation offers live checkout rates for Woocommerce in Wordpress, and it's not an option. This would save me so much headache to have this option because rates vary greatly across the United States. It would be amazing if Shipstation would add this feature to help make shipping processes easier.

We recently found ourselves needing to recreate the ShipStation Scan to View barcode for an integration with our third party warehouse. The ShipStation documentation provides very little information on the content of this barcode, so I'm sharing our findings here in the hope that it will benefit another user in the future.Scannable Barcode FormatShipStation expects the Code128Auto barcode format. In practice, the barcodes can always be encoded in the "B" Codeset - (ASCII 0-9, A-Z, a-z, and symbols)Reference Link: https://en.wikipedia.org/wiki/Code_128Font Link: https://fonts.google.com/specimen/Libre+Barcode+128Building the BarcodeThe contents of a ShipStation Scan to View barcode consist of 3 parts; Prefix, Content, and SuffixPrefixContentSuffixThe literal characters "^#^"The ShipStation Order ID, encoded to hexidecimal formatThe literal character "^"The Prefix, Content, and Suffix are then concatenated together and encoded in the Code128 barcode format.Example BarcodeShipSt

Thank you for removing the captcha.  The new login screen works much better.   Is there a plan to add a "Remember me" option so the Login is automatic?  

We have an automation rule to enable saturday delivery for UPS Next Day Air but we have to manually turn it on every Friday and then manually turn it off again on saturday. I am requesting a feature to be added so we can set rules to automatically enable and disable on certain days of the week. I could see it as a simple checkbox where you can set Enable: M T W T F S SUN and just check the days you want it on, and leave the days you dont want it on turned off. Please add this. It would be VERY AWESOME.

For the past week or so, we have been having issues with our scan forms.  We are not new users, using scan forms for ages, and our postal carrier is not a rookie either.We print the form as usual, including all the shipment for USPS for the day.  Our postal carrier scans the form as normal, and where normally we would see under tracking "Shipment Received, Package Acceptance Pending" the tracking is just sitting as "Shipping Label Created, USPS Awaiting Item". But the real quirk is that out of 400 packages on the scan form, there are a few that say "USPS picked up item", while the rest still sit in shipping as "Shipping Label Created, USPS Awaiting Item", so it is not even consistent across the same scan sheet.  One day last week, it was opposite, most track correctly from the scan sheet scan, but a handful still sit as "Shipping Label Created, USPS Awaiting Item".In this season where distribution center as backed up, and it could be days before a scan at another lo

is there a away to save ebay image webp file in Image URL on shipstation ive tried not letting me  and want to show pic  when order comes in

Hi shipstation team, i use the 3rd Party Fulfillment and The Store who is sending orders to me is setting values in this fields: Note from Buyer and Custom fields 1-3I do not see an option to delete these fields with automatisation rules on Import as they are messing with my automatisations down the line. I only see SET field....  Could you make an option to Delete the Values of that fields or overwrite it, rather than just Add what you currently have ?It would be a bonus if all those fields would be shown on detailed order view on the mobile app as well.thank you

I organized our shop floor by attributing warehouse locations to each area. I did this alphabetically, creating over 20 zones. After this, I uploaded a spreadsheet to our inventory, attributing the appropriate warehouse location to each item in our inventory. We have about 800 items. My goal in doing this was not to create extra work for myself but to be able to pick our orders in the exact order that they are arranged on our shop floor. The packing slip is my preferred document to work with when picking orders because it has all the customer and order information on it.I was under the impression that because there is an option to sort packing slips and pick lists by "warehouse location" that it would sort the products on the order by their location in the warehouse. This should absolutely be a feature for making it easier to pick items on orders. It would make it so much easier for businesses that have large warehouses with tons of product and for smaller businesses like ourselve

Why do we have to go through the "UPS from ShipStation Form" to return a shipment to sender?  All the information required to be entered is already known by ShipStation when logged in.  We should be able to simply press a button on a shipment to initiate a Return to Sender request.  If there's any additional information needed, just make a pop-up form to fill in.  Going through some random form not even associated with our account is a huge waste of effort.

It would be super helpful to have a batch option that allows users to check the “Apply Changes to Open Orders” box for multiple products at once in the Product Setup section.Right now, this has to be done one product at a time, which gets really time-consuming when managing a large catalog. Adding a batch update feature would save tons of time and help ensure consistency across products with open orders.Would love to see this added!

Currently, scheduling a pickup from a customer address requires a workaround whereby you must add the customer as a Ship From address. This is not ideal functionality, considering most cases are a one time only use.Functionality within ShipStation to add arbitrary pickup addresses would be ideal, to avoid the need to go straight to the Courier website to schedule pickups from customers (such as return of items).

Hi!   I'm trying to add an external image url to packing slip templates.It will only appear when adding "src.shipstation.com" to the front of the image URL, which servers as a resizer.Without this, only a small white box will appear.The problem is the image remains blurred/skewed no matter what with the resizer.Any ideas?ex:  <img src="http://src.shipstation.com/150/60/http://images.shipstation.com/test.jpg" />Thanks!!