ShipStation Features

We are a large publishing house and use a Bound Printed Matter permit with USPS. In the past we have created a custom label in wordpress to do this. It would populate the customers address and our return address and our BPM permit number would appear like a stamp. It is a pretty simple straightforward and I have provided a image example of what the label should look like. No postage needs to be purchased. USPS draws from our customer account when processing our BPM.Thank you. 

After I import all the customers for a batch of orders, I go to the New Order Screen to create a shipment, which first involves entering their address... if the import completed successfully, the address can be retrieved if you type in the recipient's name (sometimes it can), but this is too time consuming and prone to errors.What you need is a scan Customer # box on the top of the screen, such that you can either scan a barcode or enter the customer number manually. The best field to use would probably be the "Username" field on the import template (since there is no "Customer #" field.When the New Order screen is opened, the curser focus should be in that field so a bar code can be quickly scanned - and the address will be retrieved from the customer list and fields all populated automatically.

Currently, there are two endpoints in the API that can be used to retrieve orders:https://www.shipstation.com/docs/api/orders/list-orders/https://www.shipstation.com/docs/api/orders/get-order/The get-order endpoint allows users to fetch an order by id. But if you have multiple order ids, you would have to hit that endpoint multiple times which is both time intensive and inefficient. The list-orders endpoint allows for bulk retrieval of orders but the search criteria does not offer an option to provide a list of specific order ids.I'm a freelance developer working with a client to integrate their ShipStation instance with a 3rd party Point-Of-Sale system and the inability to request orders in bulk using a list of order ids has been a big pain point.Hopefully, you already have plans to implement this feature. If not here's hoping the ShipStation team will consider it.

Option to hide product descriptions in the pick list settings ("Personalisation" text in italics in screenshot below). Currently, products with the same name and SKUs are being listed individually if they have different descriptions, making the efficiency of the pick list redundant.

It would be a great feature if we were able to add ShipperHQ as an integration if we have Brightpearl as our main selling channel.

The latest update that changed the colors removed the "Label queue" count from the upper right button. There is now no quick and easy way to see how many labels have been printed.Also what happened to the update notes that used to be posted?

In the Products API the UPC field is missing. This is an essential field to be able to scan items in most shipping systems and we need to be able to track and update it.Please add the UPC field to Product Get and Update API actions.

We would like the ability to add notes in a customers account that show up on future orders for that customer. For example, our product requires documentation in certain states, we would like to be able to enter the expiration date of their documents so that we don't have to ask the customer for something they have already given us or we don't have to search other systems for this. Anyone know of a workaround for this?

We would like the ability to run a report, or have some way of viewing the history of the fill time SLA. These metrics would be helpful to give us a better overview on how often our company is meeting the goal (or not) of fulfilling orders in a 72 hour window, or whatever we choose to set this to. Ideally this feature would be available to run a report on a set period of time that is customizable. We'd like to be able to review what the fill time was looking like over the course of a month, a quarter, or even a year. Having the ability to break this down between different stores would also be ideal.  

Dear ShipStation Community,I write today to petition an imperative improvement applicable to sellers and/or distributors that are active in various e-commerce platforms. As many of you may know, recently Amazon re-launched their carrier services, Amazon shipping. Offering very competitive rates. These services can be used for order fulfillment outside of Amazon.Therein lies the problem: Not having the ability to turn on/off carriers for specific stores and be limited to only managing this setting for the whole ShipStation account, thus, applying the same settings to all stores. Unfortunately, competitor e-commerce sites make it illegal and penalize your account if you use Amazon Shipping. Even though our fulfillment team is very thorough, this is up to memory and human error, for which was committed a second time yesterday. Being able to toggle on/off certain carriers on a store level is imperative to preventing this serious mistake from happening in the future. This cou

Hi,We were hoping using Trust Pilot and ShipStation would be easy, Trust Pilot triggers invites for reviews from the receipt of a BCC email.  Sadly within ShipStation the BCC settings apply to both Shipment Notification Emails and the Delivery Notification Emails and you can't apply a BCC to only one of these. Ideally we want to add a BCC to ONLY the Delivery Notification Email to request a review.  Is anyone using Trust Pilot with ShipStation in an automated way, do they have a work around? 

I used the Nelko thermal printer with Pirate Ship for the packing slip and it comes out absolutely crisp and wonderful. With ship station even at 300 DPI in the settings, the quality is very poor.How do i get it to print a sharper label. I tried customizing the template to a larger font, it helped obviously, but sometimes we have large package slips and do not want a CVS sized receipt. How could we go about fixing the resolution on the packing slip print out to be sharp? it's not a printer issue.

Allow Bundled products to split into multiple shipments. Some bundled products are cheaper to ship separately in 2 shipments than together in 1 shipment. 

Are there any plans to add "OTDR and Claims protected" tags to the rate browser for Amazon Buy shipping services?

Currently the Product List API doesn't include the UPC in the response. This restricts the use cases of the product list API since I need the UPCs when requesting product information. I have to manually export this data now to get the data I'm looking for.

Hello, I would like to know if it’s possible for ShipStation to send email notifications to our customers when a failed delivery occurs. This feature would greatly help customers be informed that a delivery attempt was made and that they need to contact UPS or FedEx to reroute the order or ensure they are available for the next delivery.Currently, ShipStation only sends confirmation and delivery emails based on the store's email notification template. Is there a way to implement notifications for failed deliveries?

Why not Integrate ShipStation to manage inventory or connect to Target Ship IQ?I would like to recommend that Shipstation consider developing features that allow the user to manage their inventory easily under product level. It will be support for users B2C and B2B as well as Retail sales.Besides that, connects to Target Ship IQ and performs as an EDI system which allows establishing a direct, electronic connection to their system for seamless communication of purchase orders, invoices, shipping notices, and other relevant documents; also should be considered.

Shipstation integrates with Etsy. However, there are intermittent connection issues. This is a problem because when we mark orders are shipped, if the connection fails, those orders are not marked as shipped in Etsy. So we need to monitor daily for any orders where the marketplace was not notified. This seems to happen more frequently when a large number of orders are notifying the marketplace in quick succession. Perhaps Shipstation is running into request limiting in the Etsy api?Shipstation should resolve this issue so that either these intermittent connection issues don't happen or are minimized, and/or it should re-try failed marketplace notifications after a delay.

In the shipments tab you can have a column that shows if and when a packing slip was created. Wouldn't this field make much more sense to be a part of the awaiting shipment so you can see which orders still need a packing slip to be created?What workflow does this support for orders that already shipped?

There needs to be a column for "Packaging Slip Printed" on the orders page.That option (column) IS available under "Shipments" but why do I need to know if a packaging slip was created after it has shipped. I need to know if the packaging slip has been printed when/before I'm packaging the order so I know that information went out to my shipping department.Can that column be added to the "Orders" tab?Thanks

Does anyone have any tips on how to best track inventory with Shipstation Inventory management. Shipstation inventory only tracks inventory once an item is shipped (label created). I am looking for a system that can track inventory once an order comes through in Shipstation. The allocation method works only if I highlight all my order daily and allocate the stock. There is not a good way for the allocation method to be turned on automatically every time a new order comes in. Any tips on a different system that can connect with Shipstation and tracks product as soon as an order is placed please share suggestions!

I've been on to support but has proven unfruitful.Long story short I've inherited a business that likes to get creative with SKUs on marketplaces such as Amazon and eBay so I'm having to make use of Product SKU Aliases for it all to work. It works great!Trouble is, within the Orders view dashboard you can't display the actual Product SKU. It displays the alias and that is the only SKU option to select when adding additional columns.This seems like a monumental oversight considering a system has been built to utilise SKU aliases.I know I can click two levels deep to find the actual SKU but that's of no use. I need to see the actual (internal) product SKU within the order table, at a glance, as do all the staff.I've been through everything and I'm convinced I'm not missing anything as the same issue rears it's head when attempting to put the internal product SKU on the shipping label too — not crucial but would save printing pick lists in most cases.Thanks in advance to all!

when we ship an order with ShipEngine, we automatically mark it as shipped in ShipStation. We need a way to also see the cost of that shipment in ShipStation.

We run an online store using WooCommerce, and have workflows that trigger depending on where in the flow an order is. The one blocker we have is that ShipStation does not send the data back to our site when an order is `Out for Delivery` or `Delivered`. This means our "review your products" workflow isn't as intentional as we'd like it to be. In a perfect world, we send the email x amount of days after the order has been delivered, but without knowing this information, we have had to set it to a few weeks after the customer places their order just to be safe. This is a small piece of information to send via the API which is missing and will make a big impact in a lot of store-owner's lives. 

When an order is split into 1 or 2 or 3, then later you think it was a mistake, there should be an option to reverse back the order to its original.