ShipStation Features

Wish that Pick Lists were more customizable - mainly the ability to remove columns.Our company has no use for the Warehouse Location column of the Pick List, and it eats up 1/4 of the usable space!It has caused issues with the Item # column information being split-up and misunderstand by staff.

I love the pick lists, but it is quite limited to customization. Like packing slips, I would like the ability to make simple field changes.  The most glaring is to simply show the Fill SKU instead of the SKU.  I'm not a coder, but it seems like a simple option.

It would be helpful to have the tags in the SHIPMENT page also. 

Asked a question via customer service and was told engineers will see this so here we are: I am having an issue with uploading products on my account via API for a platform; I noticed that there are about 10 to 20 products that get uploaded each day. Is there a way to speed up the process. I know CSV file can be created however my fear is that I may end up creating duplicates.Thanks

When we have international shipments, orders with $0 line items are causing errors for customs declarations. These are skus that are not actual items, but instead are things like the size of a shirt under a bundled product. It would be helpful to have some kind of automation rule available for customs declarations so we do not have to manually remove all of these items each time

Amazon just added Ground Saver Service to their Buy Shipping program. Will ShipStation add this service? If so, what's the timeline? 

We have an order where the address was changed to a different street address and city and zip. The order notes show that the address information was entered. When the label printed, it printed for the original address. The address on the order is the original address.We are not experiencing this across all orders. The only thing special about this order was it was placed in a Batch 2 days prior to the address change being made.A label had not been printed for the batch. Only the batch assignment was done.Does Shipstation not allow address changes to orders in a batch? 

Anyone else getting this with every batch like a bad virus? I’m getting pretty sick of it. 

Hey Community! You may have heard about the Google and Yahoo! email updates, we have, too. If you use ShipStation’s default tracking email for customer shipment notifications (tracking@shipstation.com), your emails are already configured to pass DMARC checks. You do not need to take any further action. While ShipStation doesn’t currently support domain verification, we are working on a solution so that when your brand’s email is used to send notifications, the recipient’s mail server does not filter the email as spam. You can find additional updates or changes in this article. If you have any questions or concerns you are welcome to reach out to support or post below.  Happy Shipping! -Erin: Your Friendly Neighborhood ShipStation Community Manager 

I received a notice from Klaviyo, my email platform informing me of new requirements for deliverability to gmail and yahoo emails.There are several new requirements, but one of the requirements is to "configuring your DMARC policy to p=none on your root domain”. I reached out to ShipStation Support per my web developers recommendation to ask if they support DMARC, DKIM or SPF. I was told  "ShipStation currently does not offer true white-labeling or the sending of shipment and delivery emails directly from your domain via DKIM or SPF configuration.” Starting in February, if these new requirements aren’t met, you'll start experiencing deliverability issues with emails sent to Google and Yahoo email addresses. The ShipStation Support suggested I post this here so the product team will see it and can look into adding this ability to the product. Here’s the link to the new Gmail and Yahoo requirements - https://academy.klaviyo.com/2024-new-sender-requirements-checklist/1

We want the FROM address set to our domain so that '@Shipstation.com' does not appear on emails sent to our customers.We are unable to use our own branding on emails from ShipStation because they get quarantined, and get tons of calls. Where is my package? When will it arrive? We had to switch to ShipStation branded emails to handle this, but that has its own set of problems, including that it looks like we use a free version of a product, are cheap and unprofessional.We'd simply like to be able to get the info we need so we can configure mail delivery settings on our end and use our own branding on emails. Those are the following:DMARCSPFDKIMI believe sendgrid can support this.Can't stress this enough. Please make this. 

If you've been wondering why your "verified" email is still hitting spam folders of your customers, you're not alone. We've been talking with Shipstation about this very issue over the last 3 years of business, and we've been stonewalled, so I'm hoping to ask the community here about their experience with this.  Does domain verification matter?Yeah you bet: Sending from a verified domain means you can prevent email fraud, improve your email deliverability, and help ensure continued delivery at receiving mailboxes. Email authentication is the key.Email authentication isn’t just about security – it’s also about deliverability. By putting DKIM and SPF records in place and authenticating your emails, you can protect your brand and help your emails successfully reach the inbox. All our over services offer this as standard internet security and safety - Jilt, Mailchimp, Mailgun etc - anywhere we send emails from we have to make sure we update our domain records.  Why is s

This has to be a feature in Shipstation. Sometimes, when we ship parcels abroad, the commercial invoice needs to  be in the currency of the country.I'm shipping a parcel to Italy with UPS, but there is no way to change the currency to EUR.This would be a really handy addition to the platform.

Hi there, I would like to request additional field replacements on email templates on ShipStation. I would like to have Tracking Link and the Source of the order (not the Store Name). Thanks!

Hi Shipstation forums.Is anyone aware of a workaround in regards to fulfilling orders for multiples of a product, particularly when the product comes in a carton containing multiple units in the carton as well as being sold separately?For example;Product X has a UPC, which scans out as 1 unit of product X, however product X also comes in a carton of 48, which wholesale customers often purchase.Is there a way to setup a second code, which could verify 48 (or one carton) of the item ?I am aware that the setting can be changed to scan by fulfilment SKU instead of UPC, but either way only 1 unit is scanned when physically carrying this out.

When we decide to send a shipment VIA Amazon MCF, Shipstation creates an MCF order, but uses a random string.Can we have shipstation to just send the ordernumber we import/create instead? It's hard to locate this order on Amazon if we ever need to either cancel or search up some information.There's no correlation between the order on shipstation and Amazon.

Just closed out end of day for USPS - went to print form since our post office requires this form for any volume of packages. When you click print form - popup states "sending to preview" and then that popup closes and no preview - unable to print form at all - have tried various ways to print form. Can someone please get this fixed! Not good at all.  

When creating manual orders, having the ability to add a shipping method without creating a line item for shipping would be very helpful. 

A customer brought to our attention that they were being charged increased rates by UPS for something called Additional Tariff Charges.  Upon further investigation as part of our agreement customer declarations lines 1 - 5 are included in the price of postage anything above 5 attracts a charge.  Since then we have tried to amalgamate products who have the same HS code and price so we can try and reduce the charge for them, otherwise it will seriously impact our international business.  We thought everything was working well then I happened to go back in to a couple of my old orders and noticed that Shipstation had changed the order I had entered the declaration items.  I had purposely loaded the most expensive items in the deflation 1 - 5 and then left the lower priced items in 5 and above so the percentage of fees would be lower.   When pointing it out to Shiptation they advised its because we have set Shipstation to populate the customs from on our behalf. &n

It would be very helpful if we were able to print customs forms prior to purchasing a label. We recently had an experience where we tried to print a label for an international shipment, but something kept going wrong and we were getting a general error. We ended up having to take the packages to a store to pay for shipping and had to hand complete customs forms for the shipment. It would also be nice if we could use our customers shipping account at their request. 

So I just looked at ShipStation and find this site confusing. I have an eBay account where I might use this to ship out my sales, but I rarely use eBay. I'm interested in using ShipStation to send packages to friends from Canada to the USA. Is it possible to use this site to ship stuff instead of me going to the post office?

It appears ShipStation took away the ability to 'add a package' to an order after the order is marked shipped.  This was a very useful feature.  For example, if an order is shipped, but an item is damaged during shipping and we need to send a replacement - it was really nice to just be able to 'add a package' to the order and make a note of what happened. That saved us from having to create a whole new order to ship the replacement and the info is not kept in the original order.    Any chance of ShipStation adding that feature back?  I sure hope so!

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When we addtracking to an order, and we "marked as shipped" an order, it says: "notify customer=true" but our customers are not receiving emails. They only receive emails now if we create a label now through shipstation. Any idea how to fix this issue? We are blind CC on all customer notifications. Even if we try to resend notifications it will not work. Our marketplace is Magento 2, and the information does get updated on the marketplace side since the order gets moved to "complete". We rely on Shipstation to send the confirmation email to our customers.

If I enter a MANUAL ORDER there should be a way for me to associate it to a particular store for the purpose of accounting and reporting Anybody have any ideas?