ShipStation Features

Hi!I just signed up for shipstation with Bronze and I'm getting an error that says. Do I need to contact support or shipstation not reading CSV(not formatted right)? 

Hello,Fairly new to ShipStation and I'm wondering how others are pulling reports or unit counts for products awaiting shipment. For example, If you were selling white T-shirts and wanted to open your account and find out how many units you had sold or if you were out of stock and needed to know how much you had back-ordered. From what I can tell you can filter by SKU and get the total number of orders awaiting shipment but there is nothing to see how many units are in those orders without opening everything individually. This seems like a basic function that maybe I am overlooking? Does anyone have tips or ways to pull this information? 

On the orders detail screen we show current inventory.  "Stock" shows both Available and On Hand.  These fields cannot be added to our custom packing slips and would be so beneficial.  We print all of our packing slips and head into the warehouse to pull the orders.  Currently if an Item cannot be found the employee must come back to the terminal and check the inventory to verify it is available.  This would be avoided if they simply could see that the order in for 10 pieces, and on hand stock shows only 6 pieces.  Alternatively,  if the order field in the mobile app showed the same information as the desktop, we could also avoid this, however it appears it does not.

Would be great if you guys had a way to calculate suggested box(es) to use, based on product dimensions and box availability.Add a way to adjust the padding in the box and max weight per box. This would be huge in showing rates at checkout, and a big time saver in settings up shipments in ShipStation.

I need help swithing to new layout, accessing the checkout rate, and i just need help.

I have spent 45 minutes just looking for a "chat" feature - in different browsers, so am posting here in hopes someone will reach out ASAP. 🙂I cannot print postage and it says "requires a subscription"I go to "Account" and it says Plan will cancel May 5th (what? Ok, I will try "Undo cancellation" button)Button does nothing.I go to "Update subscription" and choose Recommended Plan and enter credit card (which is active and on file too)I get Error "Failed to change billing plan. Please try again"I've gone through all the steps in both Chrome and Edge.Please help. We have a bunch of orders from the weekend!!Lisa

I have been unable to connect to Walmart since around 6AM EDT today.  It is an established connection for years (not a setup issue).  I'm wondering if anyone else is having this problem.  I think its an issue at their end.  Receiving this  error message:An error occurred attempting to update orders: The remote server returned an error: (401) Unauthorized.Thanks,Dean

We are looking for a way to pull a production report.  We will be using custom field 1 to put in our packers names- and run a daily report on their packages.  We currently write these down on our order sheets and then hand count these at the end of the day.  My dilemma is that ship date only works under the shipment tab and custom fields only can be seen under the order tab.  I want both of these pieces of information daily.  Ultimately making a pulldown list under Custom Field would be amazing.  

We use ShipStation Connect to print our labels to a Jadens thermal printer and almost daily we lose connection. We usually have to manually print by downloading the label and printing the PDF but really like the convenience of SS Connect it's just so unreliable.We have uninstalled and reinstalled the SS Connect app for Windows so many times I lost count, we restart, reboot, sign out, sign in and nothing works.  Any help would be really appreciated. Thanks!

When creating a Manual Order, we like to put main items first, then accessories, then discounts and finally shipping. The problem is that no matter what order we enter items, the system randomly rearranges them and makes the packing slip and email look messy. Since we can't rearrange after the fact, we are stuck with this non-sense. Is there any way to fix this?

Hey there,I encountered an issue where I combined two orders for a customer, one had already shipped and the other had not been fulfilled. When I combined the orders, I realized I was unable to edit any of the shipping information for the second order. I looked to see if I could split the orders back to their original configurations, but I did not have the option.I talked to customer support, and they confirmed that once you combine an order with one that has already shipped, there is no way to split them again. While I have made note so that it does not happen again, is there a way to fix a situation like this, or possibly receive a warning that the order will not be fulfill-able if you try this combination?

how to export shipments with dimensions?

Would be nice to see an option where you can print the packing slip/label without sending notification to the marketplace until the scheduled ship date.If you process an order in shipstation at 10pm at night it will notify the marketplace (ebay) that it's been shipped today and that will count as day 1 of the shipping.If you do it after midnight then the actual day the item is being shipped/going to the carrier it will be day 1.

Hi,I searched the help section to find out how to instruct Royal Mail to send SMS notifications to the customer regarding their delivery. I found this Royal Mail – ShipStation Help UK. which shows ShipStation have added a additional Royal Mail features but I couldn't find the option with ShipStation.  I have tried contact your support team who inform me this function doesn't exist.  I have used Intersoft in the past and they were able to enable this feature with Royal Mail but since migrating to ShipStation we have lost this function for our customersAdditional Features for Royal Mail...SMS and email notification optionsYou can indicate in ShipStation if RoyalMail should send an SMS or email shipment notification to yourself or your customer.  You must enter the phone or email address into the provided fields. This will send the details to RoyalMail when you create the label. RoyalMail will use the information to send the notifications. Notifications are n

So I have encountered an issue, with how the picklist maps to the inventory location.When the picklist was generated in this case, the inventory location was pointing to a location that no longer exist.This creates an issue for the picking team because they have to go back to shipstations dashboard to confirm the actual location.So for example:In the Products Tab  > Inventory and select a product, in the shipping tab, there is a Warehouse location field, which is not mapped to the inventory.This field can be saying location X while location X has been deleted and a new location was created, lets say Shelf F, the shipping and inventory tabs should be mapped and this would omit issues for the picking team.

Background: We are trying to adjust our pick - sort - pack - ship process to handle a larger volume of orders. The changes we are making involve multiple sorters verifying items for multiple orders simultaneously. Scenario:*Sorter Bonnie takes a verifies item ABC123 in order 12345. There is still one more item left before order 12345 gets completely verified. Sorter Bonnie moves to her next product, which is associated with another order (order 67891). Sorter Bonnie has to leave the current verification screen for order 12345 and go to the new order to verify the new item. *Sorter Timmy gets the final item in his stock of products to complete the verification process for order 12345. When Timmy goes to the verification screen for order 12345, the verification screen shows that nothing has been verified. Timmy has to start the verification process over. The above scenario isn't a big deal if every order has only 2 items. But, we have larger orders that include many more i

According to the USPS website, Regional Rates have been discontinued: Effective January 22, 2023, Regional Rate Box pricing has been discontinued. Remaining Regional Rate Boxes can still be used for shipping, but they will be treated as weight and rate packages. Customers who currently use these boxes are encouraged to place orders before supplies are depleted.The recommended alternative for Regional Rate Box pricing is Priority Mail™ Cubic. Priority Mail Cubic is a sub-service of Priority Mail in which commercial customers ship items using their own packaging and the pricing is based on the outer dimensions of the package rather than weight.Of course Regional Rates are still an option here when shipping - I wonder when they'll be removed as an option? Currently they will return an error if you try to use them.And or course when I try to use "Cubic" rate here at ShipStation I get this error: "Rate Error - Requested value 'Cubic' was not found."Has anyone ever been a

anyone know what the difference between this two stamps? And how can i get the one on the left side

There anyway ti add SKU to usps letter?

Currently, it is impossible to test the data without integrating a carrier. Is there a way to simulate shipments and fulfillments without physically shipping anything? It would help in evaluating the platform and also in understanding the data that we would get for each shipment/fulfillment.

Is there a way (when buying shipping in bulk) for Shipstation to automatically pull the cheapest shipping rate (carrier) for the order? Is there a rule to set up that can follow this??

I cannot find this is this exists, but due to the nature of the way SS splits end of days, I now have 2 end of days with one set of parcels.  I have no idea for the life of my how I figure out which parcel is aligned to which end of day.SS support told me to contact the courier - royalmail.  Royalmail have told me they dont see this information only SS can provide this, as they do with click and drop.Now pretty majorly stuck on this.  If this can be self served would love to know how.  If it cannot then this NEEDS to be a feature.  I can view the end of day but it doesn't tell me whats in it!!!!  

Please help to make sure I am not missing something. I set the Time Zone in Preferences. (Settings >> Display Options)When I run reports, the Time Zone is NOT considered. I am assuming the reports are using the time zone of the server VERSUS the Time Zone I have specified. How do I get the reports to use the Time Zone I have specified so that the reports (espicially for the same day) make sense and the reports are not reporting things that are happening in the future. I appreciate any help that is offered. Hopefully I am missing something simple.

Love shipstation but one feature I think would be fantastic is the option to have a default value for the "confirm" section. It's currently "no authority to leave" but being able to change it to authority to leave for every order will mean we don't have to open every order, every day and change it manually. When we have 100 orders it takes forever.

Hello,I have moved my business to another state and my online Woo Commerce website is still operating on the original setup in the old state, so the shipping rates in the checkout are not correct.I do have our original UPS account number entered into the system, but We use the Ship station plug in to give us better rates.How do I get things changed in the Woo Commerce to match the new ship from location.Do I have to make a new ship Station account, or can I just change the settings, I have tried to just change the physical address and it didn't work.also, do I even need to have the old UPS account number entered into the Woo Commerce to continue forward.