ShipStation Features

Validating addresses seems to be glitchy in shipstation ... most times it works flawlessly, but every once in awhile it just doesn't work at all.I've gotten good at 'spotting' simple errors in an address or things that sometimes a customer adds to clarify (but causes an error). Fixing these things almost always works the first time.But every once in awhile, an address just won't let me 'validate'. I typically reach out to the customer to 'confirm' the address. Assuming I'm now 99% confident that the address is the address formatted the way the customer requests, then I occasionally still can't validate.I know that the orange triangle warning lets me print. I'm happy with this warning knowing that some detail does not matching with the USPS data base, but I'm 100% confident that my shipping clerks will be able to process the order - i.e. purchase and print label.But sometimes I get 'stuck with a red circle warning. And when I attempt to validate nothing happens visually .. . the red cir

Hello, ShipperHQ is an amazing integration but the problem is limiting it to view only. One of the amazing features is dimensional packing. Which shows the best box size to pack the order based on the boxes that we set up in the system.Now, Shipstation shows this data but it's read-only. I would like to take this data and use automation rules to apply the correct dimensions to the shipments.Now I have to go the details of each shipment, check the box size information from shipperHQ and put it manually in shipstation. It's a great feature since shipstation doesn't support box automation if there are multiple items in the cart.I believe it should be a very idea to setup by just giving shipstation automation engine the ability to read this data and function based on it.

We have a picking location and a warehouse and keep stock at both locations. When I set a reorder inventory I would like to have the option to be able to only get a notification if the total inventory is below the threshold.The reason behind this is the picking location manages its own extremely limited amount of inventory. I only need to place a re-stocking order if the warehouse amount is low. However, the threshold for reorder will always be more than the picking inventory so I always have a notification about low inventory. This makes it more likely a real low inventory notice will be missed.

Other services, like Teapplix, currently allow customized Label Messages when purchasing labels through AMAZON BUY SHIPPING.  Unless ShipStation implements this feature, I will likely be switching.  Please add this feature. Thanks

We have created a manual order, and shipped it however it contained an error. The order was entered with a QTY of 1000 instead of 10. This has meant all of our reporting looks completely out of wack, and there is no way to correct this. Hard to believe that a system has NO way to correct a simple mistake. The answer from Tech support was to my question of "Will my reporting be incorrect now for eternity?" was simply "yes it will". ?? Any one agree, or know of a way to rectify? 

There is a bug in Shipstation when using the GlobalPost carrier. Shipstation returns a valid GlobalPost rate when entering box dimensions of 41" X 16" X 16" and weight of 37 pounds for a shipment from the USA to Australia. However trying to purchase a label will return an error. This is due to the fact that GlobalPost box size is Max L: 24" and L+W+H < 36". Shipstation should not return a rate at all even before purchasing the label. I had to cancel orders with Australian customers because I was unable to purchase labels due to this Shipstation bug.

When printing an End of Day form, if the default printer selected is the wrong one & it is changed to the correct printer, the print still happens with the originally selected printer the first time you print (which means I end up printing a junk End of Day form in my label printer every day!)  

Unfortunately, Shipstation prints the customer's phone number on the package label. This is not permitted in European Union without confirmation from the customer. How can I remove all customers' phone numbers without editing each address individually?

Are there any reports that can show remaining On Hand Inventory against Batched / Allocated orders AND Non-allocated orders? We'd like to be able to have visibility on a broader range than a reorder threshold so we can plan both manufacturing (2-3 weeks minimum for production) and inventory management at each of our warehouses.  

amazon but free shipping free end on dec 31? when does the 30 cents per order start again i know it was taken off for the holiday season  is there any update if going to continue after jan 1?

Did ShipStation really increase the price of the Buy Shipping label fee by 329% and give us 10 days for it to take effect? Seems to me that the increase was due to the fact that non-Prime orders can be bought through Buy Shipping and a lot more people will take advantage. That's a huge increase on such short notice.

Hi there, In order to get useful data from customers for the reason they are making a return, it would be beneficial to be able to edit the list of reasons to remove unrelated choices like "rental" that may never apply to a specific business model or add choices that would help differentiate the reason. Cheers!

I would like to suggest to Shipstation to integrate a Child Label option for Multi-package shipments that get banded together in order to create one package, without having to create a separate chargeable label for for each individual box.  The Child label (which we currently utilize in Crosswares) is a generic label that has a barcode that matches the barcode and shipping address of the parent label in case the boxes get de-banded during shipping, which allows the individual packages to still make it to their intended destination without disruption.

For some reason the order summary screen no longer shows the weight or package size after the item has shipped. If a customer claims they are missing an item the 1st thing we do is check the package it was sent in along with the weight. The information used to be there????

I've been with Shipstation for years, used to be a cinch to contact support.  Now I can't find ANY WAY to do it. I've wasted 20 minutes going through their stupid help pages just looking for ways to contact help IN ANY WAY.  I find these pages that talk about imaginary links to the chat that don't exist, etc.  Does anyone from shipstation read this?  Call me if so. 

This community has become less useful over the past few weeks and become more of a sounding board about how/why the new V3 forced rollout is terrible compared to V2. I have plenty of issues with it and this community (unfortunately) can't help in most cases. I've chatted with support on numerous occasions, constantly being told that "we'll have to elevate this" and "you can make a feature request in the community", but nothing ever seems to happen. A Public Roadmap would help put customers at ease and would probably reduce the likely overwhelming amount of support requests from customers at the moment regarding V3. One example is linked below, but many companies do this.  It gives transparency into the what's being worked on, what's planned, and most importantly, it allows customers to vote on items that they think are the most important.https://trello.com/b/4pRqnB7V/%F0%9F%9A%80-feedhive-public-roadmap I'd really like to see ShipStation get back to a more usable st

Isnt that great!  I got a participation badge, just for loggin in!  Ok, maybe after they finish this useless stuff they'll get around to answering our questions and fixing maybe some of the low-hanging fruit, like idk, making the API give you what you asked for instead of a bunch of stuff that's irrelevant and actually wrong.

How can Email Lock be removed from account?Account Setting > User Management : Status is “Email Lock” All the rest of my account info there is correct. I receive billing invoice emails to this email, but have not been able to receive copies of shipping notifications to this email.i also cannot access Live Chat. Instead I get this error message:{"Errors":[{"Message":"Unable to sign into zendesk with an unverified email","ErrorContext":null,"Code":"Unknown","Level":"Error"}],"statusResponse":null} 

Unfortunately, Shipstation prints the customer's phone number on the package label. This is not permitted in European Union without confirmation from the customer. How can I remove all customers' phone numbers without editing each address individually?  

It is very tedious to manage and update Default Shipping Service, as this is not currently exportable or updatable in bulk, but only by opening a single Product, going to the Shipping tab, and setting the default shipping service.  Shipping via the wrong service gets very expensive, so we need a good way to export, audit, and update in bulk.  This data is clearly stored associated with the product, but when I've requested it even as a one-time pull, I was told that ShipStation could not provide that.

I have to log in and out of a couple different user accounts (batch management, etc).It would be helpful if I could see the name of the account I am currently logged into on the control panel somewhere.

Images aren't loading from website and shipstation connect won't install on laptop. Installation error. Support e-mail never answers back

Why is it that when we split orders for unavailable items, once we move them from On Hold to Awaiting Shipment, we have to do an address verification for every single order the moment we create a batch? It has recently been a recurring issue. It's especially frustrating since the addresses in the orders were already verified before the split, there is no reason why we should need to do it again This is a new issue that has been propped up by the move to the new v3 layout. Has this happened to anyone, and is there a solution to this issue?

Within our POS system (Lightspeed), we have SKUs set up for charging for shipping. By carrier and service level. Examples: First Class Mail , or UPS Ground.Within the “Order Details” tap these SKUs are currently showing as “Product” under Order Summary section (jpegs attached) and as “Order Item” under the Shipment section.How do I map these SKUs so they appear as “Shipping” under the Cost column, and not as “Product”?We have these SKUs tagged using the tag “Shipping”.Thanks

it seems that the "Read weight from scale" and "Reload Orders Grid" have the same barcode. Is there anyway we can get the correct barcode for "Read weight from scale," please? Thank you in advance.As you can see from the pic they are both the same.