ShipStation Features

Is anybody having an issue with an error creating a return label? It does not happen all the time but when it does happen, the include return label with outgoing shipment box is marked.

buyer is getting message that we dont ship to this region

Orders in awaiting shipment sort by warehouse location but why doesn't orders in awaiting payments sort? 

May I please ask why ShipStation does not have the ability to search for a customer or an order by entering their phone number in the search? I am fairly certain that many many years ago I could do this. And right in the main search box, I didnt even have to click advanced search. Search by phone number should have been a feature since day 1.  You go anywhere and to look you up they ask you for what??? For your phone number, yes!  its easier than by name, when customers call you can immediately look them up, people often order items under other names etc. This feature has been upvoted and "under review" since 2016.  After 6 years you seriously still are reviewing it?  Maybe instead of forcing out a V3 instead of leaving alone a perfectly working platform, we'd have additional features that most people would consider basic must-have features. Alerts are the ability to see when packages are stuck in transit, delayed, or lost.  That helps the custom

We recently installed the "Amazon Buy Shipping" feature in our setup for Amazon FBM orders, but then realized that ShipStation's "Recommended (Least cost)" feature is not searching Amazon Buy Shipping options.  Here are 2 examples. In both cases, Shipstation is INCORRECTLY recommending another shipping method instead of Amazon's UPS rates, which were the lowest. I am wondering if the ShipStation (and Amazon) UPS rates shown are actually understated due to residential delivery and fuel surcharges, etc. 

Is this really so hard? You could fix this by just allowing us to use some variants from the CSV file more than once. For example, using the product name or description for the customs description. Or using the price to reflect the price in the declaration.  Beyond that — yes… you should be able to map all the customs fields to a CSV upload. This is a massive time suck if you have multiple international orders. Especially since the update makes the customs form even harder to navigate to. Each time you click on a new order, it resets and bumps you back up to top. So that means every declaration you need to do, you have to click on the order— scroll down the right side. Populate each one manually— then click on another order and repeat. Versus mapping it all which means you don’t even have to think about it. 

This version is a pain in my A@@  !!!! Runs extremely slow on my computer. Combing orders is a nightmare. Customs sections are more confusing than actual customs procedures!!! Please how do I go back to the pervious version??? 

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This new ShipStation is horrible. It wouldn't let me do half the stuff I use to. Why do you people have to justify your employment by screwing up something that actually worked!!!Does anyone here know of another shipping platform I can go to? This place sucks!

Shipstation needs to provide more features in shipstation.  Shipstation needs to add where you can do more than one pallet per order.  Currently it only lets you ship one pallet per order.  Shipstation support advised you would need to split the order if you have more than one pallet.    Also, it will not let you do a return label when using SEKO.   It would help if these features could be added to shipstation. 

Hello! When customers create a shipping return label via our branded Shipstation Return page (https://track.shipstation.com/f/r/k/Cot58e11h4eN9bTs0MPMl%2FQdxnxV7eHQtSm7%2BHvfhO0%3D), we would like to have that return label tracking number written back into our Magento 2 database. Does anyone know if it is possible to do this?

Our company was going to turn on branded automated returns portal but the one and only limitation is the most important to all retailers. Companies are limited to one return service option for ALL returns. This means you have to choose what could be your heaviest return and the service required. For us, that is Priority Mail. But we receive a lot of return requests for items weighing under 1lb., which would qualify for First Class Mail. If we used Shipstation's return portal, we would lose a ton of money in shipping costs because everything would ship back to us using Priority Mail. I would say about 75% of our returns would qualify as First Class. The average difference in services is around $4. We process approx. 2,200 returns/exchanges per year. That would be approx. 1,650 returns we are overpaying in service. Or in our case, $6,600 in additional costs.  Not sure why this isn't a feature, but all automated returns should be calculated by weight of what is being returned. S

We have a client account connected to our fulfillment center via 3PL bundle (beta) and our client wants to see their product stock levels available in our warehouse in their ShipStation real-time. The client can see the individual SKU stock available when they open an order sent to our 3PL, but there is no other view they can see all of their stock that we have available in our warehouse. If ShipStation had this feature, it would prevent us from moving away from ShipStation to a WMS+TMS+OMS combination offered by other providers. 

It would be great to have the option to do direct delivery via UPS on the V3 layout. I ship hazardous materials and I do not want individuals rerouting their package from the original delivery address. 

The new split order is confusing to our departments because when split it uses the same order number and each department can see the other half of the orders and marking as ship (or adding the tracking number) is also an issue on the new split order. Can you make an option so we can still use the old split order where the other half is renamed as  XXXXXX-1. This new split order is really caused confusion to our team and it changed our work process. Thanks! 

When I view orders in the "Awaiting Orders" tab I am able to select "mark as shipped" from the top menu.  Same for when I search for an order.  But when I view the orders in a batch that option is not available.  Is there any reason why that option is removed?  

Does anyone know if it is possible to enter package dims/weights for orders that are Awaiting Payment in the V3 system? In the Legacy version, we'd enter all package dims/weights in order to get accurate shipping quotes. Then, when the customer did pay, it was easy to just print the necessary labels because all info had already been entered/quoted.

I've been using ShipStation for.. 7-8 years or so? This new layout is a deal breaker for my business. It's slow and the layout is a step back 15 years in web design. Time is money in ecommerce and I don't have time to waste on this awful update. Short story short, I'm looking to change to another platform and wanted to see if anyone had any recommendations? 

This feature is necessary for me and my business but for whatever reason doesn't exist.Basically I need to be able to edit or better yet remove completely the part where it says "4 business days" or "2 business days" from the checkout on shopify checkout. I use the shipstation integration app for shopify to get the live rates so I'm charging the proper amount for shipping, but it puts these weirdly inaccurate shipping lengths on the order for some reason.Not only are they inaccurate for how long shipping actually takes, but they are confusing customers who think that means a package will arrive in 2 or 4 days from purchasing, not that it  takes 2 days once it ships.People are expecting amazon shipping from a 4 person company and no matter how many disclaimers I put people will miss them so I need to be able to get rid of it. 

I'm having an issue at the point where I have selected the postage method and purchase the stamp. It gives me an error after I select purchase and tells me to refresh or come back later. It never works no matter what.  Has anyone else had this issue?

we are not able to login, none of the user, is shipstation down?

Shopify natively offers an option for their shipping that provides customers with an estimated delivery date when selecting options for shipping. This estimated delivery date can be offset with an additional day or days for processing time. This feature is valuable for the customer as they can get an idea when to expect their order and do see if expedited shipping options get them their order faster (i.e. Friday over Monday) whereas "x business days" can be hard to calculate or understand for the average customer. This feature is lost when integrating with ShipStation and receiving calculated rates. ShipStation sends over "x business days" to Shopify. It would be a great addition for the estimated delivery feature to be included with this integration package!

I have an order that was previously split and partially shipped.  So this order has one shipped shipment and one unshipped shipment.  I needed to add an item to the unshipped half.  I created a new order and then combined this new order with the unshipped shipment.  The result is that all of the items - the new order, the shipped shipment, and unshipped shipment, have been combined into one shipment that is marked as shipped. So, I've lost the record of which items were shipped and which ones were not, so now I need to try to recreate that. I just can't believe that ShipStation took a platform that worked so well and has rendered it so completely unusable.  How could you force us all onto V3 when it has so many problems?  This is a major issue that is going to lead to either missed shipments or double shipments and lots of extra manual work.

As the system is right now, we don't have a way to control the order that each user appears in the drop-down menus. Impact: In our company we have some users who are assigned to a lot of orders, and by an unlucky position she is the last one, every time we have to scroll the menu to the end. Suggestion: Give the user a way to give each user a position number, a text field to type a number and the menu is sorted by it or even a drag and drop list that we can position each user and the menu will respect the order we select.

Shipstation is no longer showing variations. We sell items on Ebay and Amazon that you have to choose the color or size. This info no longer shows up in shipstation. We have to go to Ebay and Amazon and bring the order up to see what color or size they ordered!!! Any one have this problem or know how to fix. This is a Shipstation killer for us. Any suggestions appreciated to fix or alternate shipping software that works.