ShipStation Features

No chat button on my paid plan.  Going around in circles looking for an email address or how to raise a support ticket. I really don't have time for this. EVRi (myHermes) lost a parcel and I've had to send another to the customer so I need a credit (at least) and a claim for the value of the product.   How is it possible to contact anyone?

We have a lot of Amazon orders that we have to cancel from ship station. When we cancel not only is there a pop up box asking if we want to cancel, this other pop up box needs to be selected. It should disappear by default after a second or two.  The old software the pop up box went away. 

Why does Shipstation constantly log me out on my 6 year old large tower pc, much too large to fit in your pocket, but on my cell phone that would easily fit in anyone’s pocket Shipstation never logs me out?I don’t get it

Hi Team, I tried to export last year data from dashboard facing undefined error.I have attached screenshot for your reference.Can you please help me.Thank You.

When orders are split, the product values do not show, so the only way to determine how much insurance coverage to get is to go back into my e-commerce app, search for the order, manually add up the values of the products, then return to ShipStation to configure labels w/ insurance values. This makes an already way too slow process in V3 become a bigger pain and time consumer. Please fix this along with all the other bugs we keep reporting. And allow users to go back to v2 until the app is fully functional and responsive. I absolutely dread creating labels with this new app version.

I am trying to implement webhook payloads. I want to know more details of fields for following data. Sample data for webhook payloads is given in the following URL: URL: https://help.shipstation.com/hc/en-us/articles/360025856252#UUID-1a4971f4-8fb5-f4a5-c399-f36cff610435_UUID-851a5fd2-a181-b302-41de-c32ced43eb92 On Orders Shipped (SHIP_NOTIFY):{"resource_url":"https://ssapiX.shipstation.com/shipments?storeID=123456&batchId=12345678","resource_type":"SHIP_NOTIFY"} 1. What is use of resource_url?2. What is batchId which pass in query string?3. Where I can get that batchId?4. Is storeId is optional?

 Hello everyone. I'm facing a problem currently. I'm trying to pass the item dimensions from my Custom Store to ShipStation. I can pass them as Options and they will show up as the ones in Box 1 in the pic. But I'm looking for a way to automatically fill Box 2 with the dimensions I pass. Like what happens when we pass weight and it shows up in configure shipment. Someone, please guide me on how to do so. Thanks

Wow the new layout is absolutely horrible, it's now very difficult to tell which carrier and service you are looking at.  Please go back!!!!

I do order splitting in ShipStation.  Frequently, an item on the split portion is not available and I have to cancel a line item in Shopify.  Because we already shipped part of the order, ShipStation does not update the order on the unshipped portion.   For example, order 100.  I had to split in ShipStation so I have 100 and 100-1.  100 ships.  I then have an item on 100-1 that I cancelled in Shopify.  ShipStation does not update 100-1 with the cancellation because 100 has already shipped.This is very problematic.  Is there a fix for this in the works?Angela Olson 

Hello Dear ShipStation Support Team, Please check how we can add a warehouse in case using "Marked Shipped" inside of order? As sometimes we have to create labels outside of ShipStation (market requirements), but in this case order goes to the fulfillment orders without any warehouse at all. For us very important consolidate all shipments inside of ShipStation, so this information must be there. Please assist.Also, why in all orders that were fulfilled by AMZ doesn't have any markings inside of order that they shipped from AMZ warehouse? Or, at least, fulfilled provider doesn't reflect inside of order?

Is it just me or is there no where to change the date of the shipment? I was just FORCED on over like the rest of you to this new version and am using the "Sidebar" feature, but don't see any feature to change it if necessary.

My first impression:I'd love to keep using the old layout till some real improvement in the new is done.Shipstation did a great job in that version, but needs a little more effort in their UX development.After using it a bit, I am liking it so far...GOOD JOB!

Another issue with the new version is that the "address verification" service seems to now be broken. For example, today I have an error on a shipment that said "address line 1" is missing, but there is data in the address line 1 field, so it isn't missing. Yesterday I also had a different perplexing address verification error that seemed wrong, but with all the other things about the new version bugging me I didn't make a note of the message. But something has clearly changed for the worse with the address verification.

Hi,   we are using shipstation for 4 years I believe. we had to switch back to the old version for a few reasons: * after creating shipments, we need to print labels. we do it all at once. we can't do it anymore from the shipment tab - pressing on batch doesn't work. we need to go into batches sort for this specific day and then print. once done, do back to shipment and check if there were shipments in between batches not in batches.  * when creating a shipment with UPS using the receiver UPS account, we can't add insurance. * split orders is very confusing. * when choosing  a few stores to create shipments, after creating for 1 style it all go back to all shipments and we need to sort again. used to go to the same page.   there are more... this is for now.

With the new version of ShipStation, split orders no longer flow downstream to SKUVault as two separate orders. Instead, the most recently updated order flows to SKUVault. This makes it a pain to manage, and creates inaccurate information in our ERP. Please fix the system so that split order behave like the did in the past, creating a distinct order that flows to downstream systems.

So many features and tools just despairs in the new version... so bad.

For international packages the custom declarations appear on the new scan to print tool however once the label has printed the customs information disappears and is no longer visible. We have had over 40 packaged being returned back to us as the customs information disappears 

I ship all of my products through a shipstation link to shopify.  eBay, Amazon, Walmart & etsy are all imported into shopify through Sellbrite.  Sellbrite adds the selling platform and the order number from the platform into the notes field.  I have successfully added this to my footer in the packing slip.   I want to just have the order number displayed (and converted to a barcode) on the packing slip.  Is there a way to extract a string through HTML or CSS that would work in a template?  Basically the order number appears after a '#: ' Any insight would be appreciated. 

It only happens when I try to print Fed Ex labels. Last time this happened was when they were showing the try new version banner and when I clicked and went to the updated site all of a sudden onlymy  Fed Ex labels wouldn't show all required information on the label. Only when I went back to the old version did the glitch stop and I was able to print my Fed Ex labels again just fine.  Apparently now when I log on, the old version of Shipstation is gone and when I try to print my labels the same issue is happening. The only reason I used Shipstation is because I could use my FedEx account, now it's an issue. 

It may seem petty but, having hundreds of extra clicks a day is annoying.  When verifying the items in a shipment, we should not have to verify items that are shipping or other service related items.  I was surprised this feature was not already available.  

The new "floating" location of the left/right arrows is terrible.  They are also smaller than in V2.  If you miss the arrow, and click between the arrow and the main window, the window will close.   EVERYTHING is worse and harder to accomplish in the new V3 layout.  I'd love the ability to go back to V2, which I was very happy with for years.

In V2, after printing a batch I had the option to view the orders that were in the batch.  I often pack my orders after printing labels and this made it easy to go through the orders I had just printed and make sure everything is packed up.   In V3 I am not given that option after printing, so I need to go search for the batch and open it that way.  I'd like to have the easy process I had in V2.

Hey Development team, it would be SO NICE (actually necessary) to have the ability to backup automation rules in the event that a catestrophic event occurs on your side or ours.  On ours, it would most likely be a disgruntled employee either deleting or altering rules.  Or someone going in to make changes that does not know how. Yes, I know, there are security settings for users.  but they don't quite fit what would be ideal for us...

In the Shipments -> Batches interface, the "Errors" (and/or "Progress") field should be added, allowing users to quickly view batches and see if any labels failed to create. These fields were visible in this interface on the previous layout:And are not present, nor able to be added, to this interface on the new layout:It is operations-critical to be able to see if any labels were unsuccessful in this batch view. The alternative is to sit and watch when we create the labels, which will add hours of waiting to daily operations.These fields being present on this screen is even mentioned in this help.shipstation.com article titled "Troubleshoot Batch Errors"https://help.shipstation.com/hc/en-us/articles/360026138131-Troubleshoot-Batch-Errors?queryID=41317a14a33a93c1bbca1db093245af2#UUID-b8f3fa3f-513e-9636-e8ca-231894f50ff1_UUID-89c02087-8d1e-139c-90bb-c1ab83b3611b

We are looking to see if an automation rule can be added so all orders can have added additional handling which is currently only available by checking a box under options under the shipping details.