ShipStation Features

We set our return window to be 35 days from the ship date. So, if a customer uses the return portal after 35 days of the shipment created, it will return a message "This item's return window closed on X/XX/XXXX".  My issue is that the X/XX/XXXX displayed for my return portal is always the SHIP DATE, NOT 35 days after that ship date. This could cause the customer who had not attempted to return until then to complain that the return portal already closed even before he receives it.  A screenshot of an example is attached. I have contacted support and the ticket was escalated to the developers about a month ago. No updates yet. I have tried to change the return allowed days after shipment from 35 to 30 days to see if that helps (and it doesn't). I am starting to wonder if this is a system-wide issue that no one has noticed yet.  If you use an automatic return portal, is this feature working correctly for you? Have you experienced similar issues? 

Original post by user Jordan Talmor   Please add the ability to reorganize tags after they have been created so that they appear in the order that you would like, instead of the order that they were created.

I have been having issues since late June/early July with the Ship Date when creating my labels. When I create my labels for next day, it's changing the "Ship Date" back to the same day...sometimes. This doesn't always happen. I've chatted with support and they keep saying they will pass it along and get back to me, but it's been almost 2 months and this issue is still occurring.  I don't have the "Automatically Print for Next Day" if after a certain time turned on because I want the ability to be able to select my ship date without having to worry about what time of day I am creating labels. Is anyone else having this issue and have you found any work arounds?  Thanks! 

anyone else with this issue??

Hi, I'm trying to ship an order to South Korea and I continue to get an invalid postal code error. I've double checked the address with the customer, looked it up on google AND checked it against the Melissa database and it checks out as being correct. HELP!

How to view shipping fee for all shipments not just one at a time

This has been infuriating now for weeks. What's causing shipstation to force us to manually select orders again and again, every single day. https://youtu.be/V_ycosGx0p8 

Hello,Can you see the so called "Chat" widget when you go to help section after logging in? The video shows that but not to me. Also, shipstation does not provide any phone numbers to contact. Does anyone have a solution to get a solution?

I've noticed in the last few months that if I attempt to apply a shipping preset to more than 5 rows of orders, the "rate" wheel will just spin endlessly, and never actually update the rates. This is pretty frustrating when dealing with large quantities of orders, and it never used to be a problem. Anyone else experiencing this, or have a possible fix?

Is it possible to have hold a webinar regarding the Automations? I love how they work, it makes everything much easier however I have a few that do not quite function as intended and I would like to see a more advanced lesson that moves past the whole "This is what automations are" step and jump into what you need to do to make certain automations function correctly.

Is anyone else having the issue with order alerts not picking up on orders to combine? I can find them manually and combine them. But shipstation isn’t suggesting them. 

Shouldn't the autofill amount for insurance be based on the product total rather then the order total? I've noticed this especially when splitting an order that later the split order may be for one item but the autofill was for the original total value which is much more. I have to be more careful now and I'll be watching for this. I'm curious how much we have been overpaying in insurance fees.

We updated a few prices on our website (like I'm sure many are having to do these days) but when doing a manual order the old prices show up causing confusion. How can we refresh this?

I am trying to purchase a postage and it doesn't let me.I stops at right here.It's been like this for about an hour now.So I was trying to open a stamps.com account to see if it works and it also says my payment method is not valid.And I called the bank of america and they don't see any payment that was attempted.Does anybody experiencing same issues as I? 

Hello, we are looking to track inventory for all our products (over 5,000 SKU), but at the moment, all products are ticked "do not track inventory" and we do not see any ways to "untick" them other than manually one by one. Is there a way to do this for all producst at once ?Any help would be grately appreciated.Thanks in advance.Daniel

I am constantly being re-directed to Subscription Billing Information screen, to update my information. The problems are, one- that there is no information to update, and 2- I can't go to anywhere else on shipstation.

We just transferred the printer to a different computer and we can't get the Shipstation Connect to properly work or even read. Has anyone had this issue? It doesn't pop up on my printing pages either. I haven't had this issue before before and it always worked but now I can't get it to work. Any thoughts?

I am trying to get the address type on a custom packing slip template. It would be useful for when using scan to ship for a person to know whether to use FedEx home or ground without having to open the order at all and know which service to use. Is there anyone in the custom template world that knows how to get this to display on the PS?

I cant seem to connect to my 3dcart store also it shows that I have 1 marketplace store is connected which I can't see what store is connected to my ship station site

Hi there,   I need to apply my IOSS (EU) tax identifier to all shipments going to the EU.  I have followed the directions on how to  set this up in the new UI and I also have automations successfully in place so that all imported (or manually created) orders from EU countries are automatically assigned the IOSS Tax ID.  I can successfully see that the Tax IDs are applied in orders that are Awaiting Shipment:     So far, so good!   My concern however is that once an order is processed, there's no way of seeing whether or not the Tax Identifier was actually applied to the order (and therefore the shipment data).  It is essential that merchants have some way to check whether a given Tax ID was assigned to a shipment, since:   The international authorities may erroneously attempt to bill the customer for additional taxes.  In which case we need to be able to find evidence that we did in fact apply the correct Tax ID to the shipment so we

On the email notifications, how can we edit what the item list displays or how it's displayed. We would like it to be QTY, Description, then Item #. Is this possible? Or can we have just the title of the product and qty displayed? 

An error occurred attempting to update orders: Unauthorized :

any one else realize that Walmart sync to shipsatation  take a long  time or  doesn't syns at all evey other day only hae the problem with walmart not amazonor ebay  

I would like to figure out how to get my shipments to come up grouped by their selected shipping method every time I open shipstation - instead of having to manually select that each time.    Any suggestions? there used to be a way to chat with a rep and now its all automated 

Oddly enough there doesn't seem to be a *single* comprehensive report that can be downloaded (by users) that has "all" data that would be applicable to auditing shipments effectively. If I'm mistaken please correct me.When navigating hundreds of line items it's impractical to examine 2 separate reports. Specifically we're looking to know/download a report in CSV or Excel format that would have the "carrier fee" *with* "Item name/SKU... order amount paid, order item quantity, order item unit price"