ShipStation Features

Hi guys,hope you are wellI notice we have Amazon US and CA fulfillments available but not Amazon AU.. can we please add Amazon Australia to the list? They have recently started their Multi-Channel Fulfilment (MCF) order function on the Australian site and would be great to have it on Shipstation as well! thanks and regards 

Hello,I tried to connect my shipstation connect to my ipad and the .DMG files are not compatible. Do you have a recommendation to help me?

The format has been messed up for over a week, now, it's on multiple devices so I don't think it's on our end. The order # column is huge and we can't resize it?  

Hello, We're having issues with having Company Names appear as part of the Return Address. We ship for many different clients from one "Ship From" location. For each of our clients, we have the "Always use Company Name on the Return Address printed on outbound labels" selection box checked.  For USPS and UPS, the Company name appears as desired, but running into issues with DHL eCommerce.  It just says "Shipping Department" (or whatever we have in the "Name" field" in the Ship-From). Is there a way to get the Company name to appear as part of the return address? This is especially confusing when trying to process returns, as we're not able to easily spot the returns for our clients that require quicker return processing. Thanks,Chris  

It would be nice to see how the payment was made for an order before shipping.  We need to double check certain payment types.

We use Scan to Print to find our orders and ship the USPS orders through that function. On First Class mail the print label button works every time not problem, if the package is shipping Priority Mail it will hang up in processing and you have to hit the ESC button to get out of it and then rescan and more than likely it will ship fine.  Does this happen to any one else?  Have you found a solution? 

Hi,  following the successful resolution of a previous problem I've experienced I thought I'd try with this one.I can't use the new layout.  I'd love to, but I can't.  The main reason for this is that address standardizing is a nightmare.  I have it turned off on all my stores because it constantly changes addresses to something completely different if I have it on.  I think it probably works quite well with US addresses but with those in Europe the database seems to struggle and I much prefer orders being flagged up for me to manually check as often when done automatically it changes it to a completely different address. For example an address the other day was 'Flat 3, 7 Robertson Close'  the standardization changed it to '3 Robertson Close' and even added the name of a company based there to the address.  Unfortunately the business was a bar currently closed under lockdown rules so there was no way for my customer to retrieve the package

Canadian user here. We use Purolator as our main carrier, and they only allow customer names to be 30 characters or shorter. Otherwise, we get the error message "Receiver Company is invalid"  when creating the shipping label.   Our orders come from Magento and we use manual orders for those who come from traditional channels.   It would help us a lot if there were an automation rule that allows to set a maximum length for customer names. In essence, it would automatically left trim the customer names to a user defined character length.    I hope it can be implemented somewhat quickly. Thank you,   Vincent 

Our workflow would benefit from a user being able to be logged into both the computer at the packing/label station, as well as on an iPad as they are picking products. Is this a problem to have one user logged in on two "devices" at the same time? Does it cause any problems or conflicts?

I'm trying to set this up.   https://help.shipstation.com/hc/en-us/articles/360058589271-SMS-Tracking-Notifications?utm_campaign=ss-branded-sms-q2-2021&utm_medium=email&_hsenc=p2ANqtz-9JuMydy5YoJJn8SWoN2bWF-8b5j5cB8k5DIuZfxlqVPEtUDY20ntW5EB9NTlEiM6fI8U5U9PnWqHKENec0o9fGr0KF8w&_hsmi=129724489&utm_content=129724489&utm_source=hs_email&hsCtaTracking=986c404d-c3d1-4464-ae55-2e38bda3ed01%7Cfd612232-f7dc-487b-af9e-e91858ba0418 It's saying to go to Tracking Page tab of your store settings. where is that?

Hi guys, After I create the shipping labels, shipstation always shows the shipping account as "recipient" even though I've already chosen my shipping account (I am the shipper). But I called the shipping carrier, they confirmed that this tracking number is billed to my shipper's account, Is anybody meeting the same issue? Thank you

An error occurred attempting to update orders: String or binary data would be truncated. The statement has been terminated.

A recent shipment doesn't show up in the Shipments grid. It was entered manually, and it appears in the label queue. I did not receive a Bcc email for shipping confirmation. This has never happened before. I think my only change was to have the order number automatically generated. How can I fix this?

I can't print more than a few packing slips at once. If I try to print 10, it won't let me preview them, print them as normal, print via shipstation connect, or download them. It's just a black screen where the preview usually is. I have to go in and print 3 or 4 at a time. It's so time consuming. Anyone else run into this issue? Any fixes? I've contacted support who's supposed to be getting back to me, but it's taking a long time & I need to get this figure out ASAP. Printing 150+ tickets 4 at a time isn't sustainable.

I am new to the platform.  I'm posting here because I have repeatedly stumbled over the user interface for ShipStation.   I get that different people approach software design and user interfaces in different ways, but after fighting with it this morning, I was seething. So, I decided to post something and see if anyone cares. I'll pick one issue to start with: the "import customers" feature.  This works (allegedly) with comma separated value (.csv) files.... except when it doesn't.  And when it does work, it doesn't work well.  I use a Macintosh running MacOS, and I can use Excel or Numbers (the Apple-branded spreadsheet) on my computer, and neither one can produce a .CSV file that ShipStation import will read - I think it doesn't like the way MacOS handles carriage return / line feed characters.  So, I gave up on that - I now have a single file that contains the names of any customers that I want to hand-enter, and I use a very, very simple text edit

It seems ShipStation updated their Store Setup and eliminated the Notifications tab. Was told that it was integrated with the Branded tab. However, they seemed to have removed (or forgotten to include) the ability to change how a marketplace is notified of a shipment. It used to be immediately, when it hit the mail stream and/or after a certain period of time. Now, there is nothing.....Just choosing an email from ShipStation or not. I had various settings for various marketplaces given the type of business. I needed to change one, but can't do it now. I guess this change is so new that none of the help articles have been updated and support isn't sure what happened. Feels like the product team missed something.....

How do I arbitrarily add twenty cents of additional postage to all labels? It might seem silly, but I if wanted to burn twenty cents on every order to ensure I'm not underpostaged due to the post office deciding I'm over an ounce limit, how can I do that?

I print 4x6 labels on my thermal printer, and yeah, they're okay. Postage in the upper right, return address in the upper left and address in the middle. Boring. I'd like to print my labels as 4x8 so they fit the whole front of an envelope. I'd like to put my logo with the return address. And then, of course, put the postage and bar codes in the right places, too. Is this possible?

We ship a selection of products that have common categories - ie the protein they use. We have a wide range of items and our warehouse is ordered by the product categories.  I'd like to have my products print on the packing slip not in the order that the customer added them to the basket, but ordered by the category each product falls into - so that, for example, my team can pick all the 'lamb" items from the "lamb" section, without having to go back and forth to each different section. I've categorised our products in ShipStation, but wondering how I can then get this to affect the ways products are ordered? Or is there a way to simply rank/layout products so that they always print in a set order?  Thanks, Sanjay

I'm trying to display a custom field on our packing slips that has a leading "#". It's preferable in my use case that the "#" not appear on the packing slip. I was looking to use the css:first-letter to change the leading "#" to white or display:none, but I'm not getting the expected results. Anyone know if this is supported in the Custom Packing Slip tool? Any other suggestions to achieve this would also be appreciated. Thank you.

I have a number of products. Each one has a SKU. I have created product entries for them and given each a weight. So to this point, everything is good. Coins weight 1.8oz. Pins weight 0.2oz. So given an order with some coins and pins, ShipStation knows what they weigh. Here's where it fails - the envelope, label and such weigh 0.4oz. This needs to be added to the final weight, but there's no way to do that other than changing the weight by hand for each order. This makes knowing the weight of the items somewhat worthless. I'd use automation and simply increase the weight by 0.4oz, but this is also not usable, as the packaging type changes. Coin order of two or fewer go out in a letter. Three or more go out in a large flat. Those weights are different. So what's really needed is a way to say "for any order, if the package is a letter, add 0.4oz. If it's a large flat, add 0.7oz." And so on. See the need?

I have tried and tried for weeks to speak to someone. The chat window only opens up an automated window that is in no way helpful to what I am trying to get help with. My tier is supposed to have live chat and email and I have been unable to get both. How on earth can I contact support if these options are unavailable? 

 I had to revert them back manually, but not until after several orders had gone out. As we sell Haz-Mat products, this is a DOT violation! Very frustrated right now. Has anyone else had this issue?  I just had over 2000 orders change from the Mapped UPS Ground to 2nd Day Air all on it's own.

How do I remove items from the list of sales

We have an established workflow for getting orders from a warehouse to the customer (WiX Shop and ShipBob).A large part of our orders are rentals, i.e. they need to be returned to us for refurbishment before they can go back to the warehouse. This returns process is currently missing for us. Can we use ShipStation to let customers return orders - which were not shipped out via ShipStation - to us?i.e. Customer goes to our ShipStation returns portal, puts in an order number (note: this is from WiX shop and has not been used by ShipStation before) and can print a shipping label for return of the package to our refurbishment facility? Can someone confirm if this is possible?If yes, is this straight forward, or is the fact that the outward shipping is done in a separate external process a problem? Thanks for your help!Sven