I have a quick announcement for everyone. As some of you might have already seen, we have added Tax ID as an automation rule action.   To see an example of how you can use this new action in your automation rules check out the help article linked below.   Automation Rule Examples: Example #6- Add Tax ID Number to an Order.   Hopefully, this will help you further improve your workflows. Let us know if you have any questions or concerns about this.     ... View more

    Welcome to the Brexit ShipStation Hub, a place where you will be able to find conversations, resources, and even ask workflow questions related to Brexit.   This will be the home for all things Brexit in the Community. You will also notice all existing topics about Brexit have already been relocated to this group for your convenience.    Below I have added a list of some resources that might be helpful to you if you are currently navigating the new challenges of processing parcels in a post-Brexit world.  Help Center Articles    How Do I Prepare for Brexit in ShipStation?    How does Brexit affect carriers and fulfillment providers?    ShipStation International Settings  This article provides guidance on how to enter your VAT and EORI numbers into ShipStation so they print on your customs forms.   Blog   Effects of Brexit on UK Retailers Selling to EU Blog   Effects of Brexit on UK Retailers Selling to EU       ... View more

Hello,    having a problem with the Commercial Invoices generated when shipping form the UK to the EU, they don't include the required product origin text to ensure the items don't get charged duty when they arrive in an EU country.    Somewhere on the commercial invoice it needs to have this text or the shipment will get charged customs   The exporter of the products covered by this document (Exporter Reference No.*) declares that, except where otherwise clearly indicated, these products are of ... preferential origin. (Place and date**): (Name of the exporter):   We have tried amending the document we stick on the box but as the commercial invoice is also sent electronically it doesn't really matter whats on the box, and our EU customers are incorrectly being charged duty on top of VAT.   anyone else having this problem and have you got temporary work around? I have contacted DHL as they control the text on the commercial invoice generated in shipStation but they are painfully slow at fixing stuff like this    Cheers, Max ... View more