Hello all, since earlier this morning I have not been able to updated any Amazon orders. At first, when I hit the refresh button, I was receiving this error: An error occurred attempting to update orders: 429, but since have began to receive this error: An error occurred attempting to update orders: Unauthorized. I have reached out to support, but they are unable to assist me, simply stating that they are aware of this issue and are trying to have it addressed, but are unable to give me any details on how long this would take. Are any of you all having this same issue and if you, how have you gotten it addressed. Please let me know if you all have any pointers or tips and I look forward to hearing from you all!
Yeah same here. I received an email from SS indicating they'd updated the API connecction with Amazon today and that we didn't need to do anything so I thought nothing of it. But now orders are not importing. I can see orders in Amazon's system that are 17 hours old but still haven't imported into SS.
Ok, my issue is ("temporarily") fixed! I received this reply from my chat support guy, and it actually worked. Note that he indicates that this is a "hotfix to your account" and that it should "temporarily resolve" the issue. So it may be that the fix is specific to my account, and won't work for others, and then will return for me? Who knows!!!
Just following up that my team has deployed a hotfix to your account, which should temporarily resolve this problem.
In order to get this fixed and enabled on your account, you will need to reconfigure your store.
Basically, we are renewing the connection with Shipstation to your store to ensure the issue is not related to a broken connection.
To do so go to your account settings > selling channels > Store set up > 3 dots next to the intended store > edit marketplace connection (shown here: https://share.getcloudapp.com/04uEGAL1) > follow the prompts on the next screen, after doing so, this has renewed the connection and could have possibly fixed the issue.
Once you have done this, your store should work as intended, additionally, I am still going to need to escalate your case so my team and engineers can further investigate and troubleshoot this on our end.
If you have any further issues or questions, feel free to reach out.