bad user-agent

[shipping120]

Our webhost is blocking ShipStation because some of their requests are using a bad user-agent. I've brought this issue up with tech support and they told me to post it here and whitelist their domain. Unfortunately the domain they told me to use doesn't map to the IP addresses making the requests.

I'm hoping this will be passed along to the dev team.

[CaraAdmin]

Hello @shipping120

Thank you for your post in the community! We have notified the development team of this issue and they are looking into what could be going on. 

Thank you for your patience!

Happy Shipping and New Year!

-Cara

[kellbellx57]

Hi Cara,

Is there any update? I am experiencing the same issue.

[CaraAdmin]

Hello @kellbellx57!

Thank you for your post in the community! I see that you were able to work with our support team to get your IP address whitelisted — that’s excellent news. This should resolve the bad user-agent error, which can sometimes occur when a server doesn't recognize or trust the user-agent header being sent with your requests. This often happens with custom scripts, automation tools, or traffic from IPs that haven’t yet been verified.

For others who might encounter this issue, we recommend contacting our support team. They can assist with IP whitelisting and ensure our systems properly recognize your connection.

Thanks again for your patience and being an active community part!

Happy Shipping!

-Cara