i want to let you know How important this features is,
i want to have the ability to Track All the Shipments that after X amount of time still not showing Delivered.
i Have customers All over the USA and it is not possible to do it manually
The other day it hits me when i have customer Complaint about 69 days after i shipped the Goods,
He sent me a message " Hi i did not received my shipment"
At this point i understand i have an issue,
because i can file a Claim with the USPS about it between 15-60 days only since it was shipped,
So i want to be a head of my customers complains and contact them, and to make sure to file a claim on Time
This Data is already in Ship-station, Can We make an alert for this?
What do you Think?
I would love to have an alert or even a daily report that emails me a list or link to a list of all the shipments that are arriving late so i can proactively contact my customers.
With all the delays with USPS during the pandemic, trying to stay on top of claims and customer service is a full time job. Any automation at all would be a huge relief.