Carrier Integrations

Seems like this UPS strike is really going to affect our shipping costs.  When I compare UPS Ground rates with Shipstation to our "Discounted" Fed Ex Rates, Fed Ex is 30-40% higher for Ground Home Delivery. Is anyone getting better or similar rates to Shipstation UPS? 

Hi Shipstation team,We ship to all parts of Australia and the providers you have don't cover all areas where we ship to.We now see that our main provider Aus Post will now incur an additional 13 cents per transaction just so we can ship our product to customers.How do we add Aus Post to your list of suppliers and if we can't why should we stay with you?We love you guys and you make our lives easy but this increase for what we do in this time makes us think twice about whether we need you.I look forward to hearing back.

We have been attempting to add an additional carrier to SS for over a week with no success. After selecting the carrier, we are redirected to that carrier's login, once logged in, it just goes to a white blank screen.We have contacted support about this, and after the usual back and forth, they seemed to have gone silent. I've begged for an update, but nothing.We have dozens of backlogged shipments that need to go. Has anyone else had this issue? We are getting very desperate.

If UPS goes on strike, will Shipstation waive the additional subscription fees for connecting FEDEX carrier services during the strike duration?We can't very well ship with UPS when they are on strike because it is a dumpster fire. I lived through a UPS strike in the 90s...Please advise how Shipstation anticipates assisting us should this horrible event happen?Thank you! 

I have multiple UPS accounts on my ShipStation, and I have access to their negotiated rates when I select shipping from the drop-down menus within the order. However, when I open the rate browser, I can only see UPS Ground - UPS Next Day Air Early, I cannot see SurePost or Mail Innovations. I have access to them when I select the services on the order screen, but not in the rate browser. How do I get these services added to my rate browser?Thank you,Joshua Lyles

It appears that Etsy requires package dimensions on their listings; however, stamps.com does not require dimensions in shipstation for first class packages. Because Etsy does, package dimensions keep importing on our orders and causing the shipping rate to be higher than it should be. Ex. we use poly mailers, but etsy is importing that a koozie has a package size of 4 x 4 x 1 --> this is creating large shipping overages. I attempted to create a rule to set package dimensions at 0 x 0 x 0 since stamps.com doesn't require them, but i can't save the rule because my values are 0. Has anyone identified a workaround for this? 

Using the example from the website. Make a call for "fedex" or "ups" to get rates. The POST request with valid authorization and payload returns internal ShipStation error data. All my GET requests work fine where I get my lists of carriers on the account etc. Only a POST to get rates on a shipment fail. What is the secret sauce to debugging this with ShipStation. The error returned has no information of much use.   {"Message"=>"An error has occurred.", "ExceptionMessage"=>"One or more providers reported an error", "ExceptionType"=>"SS.Core.Utilities.Rates.Exceptions.RateException", "StackTrace"=> " at SS.Core.Utilities.Rates.RateUtility.GetRates(Nullable`1 carrierId, Nullable`1 providerId, Nullable`1 warehouseId, String fromZip, String country, String postalCode, String city, Nullable`1 weight, UnitOfMeasureWeight weightUnitOfMeasure, Nullable`1 package, Nullable`1 l, Nullable`1 w, Nullable`1 h, UnitOfMeasureDimension dimensionUnitOfMeasure, Confirmat

if you go thru walmart buyshipping program, you will have the same production as amazon buy shipping. If a customer report did not receive package, you are protected from charge back. 

I used GetRate from the API to get rate from ShipStation UPSCarrier code: ups_walletedUnder ups ground packageGot 10 dollars from api, but only 7.19 on the website.  I’m not sure what is the difference.   I check everything anyone have the same problem?ps. All the other service like 3 day delivery, 2nd day and next day.  I got the same rate from API and website. Only the grounds are different

We are enabled through FedEx to use their new FedEx® International Ground One Rate for simple and affordable shipping from the US to Canada but ShipStation does not support it.  Is this on a priority to-do list?

I'm a shipper in the U.S. looking to use Fedex International Connect Plus to send three packages to the United Kingdom. I can't currently ship more than one package with this service option on ShipStation's UI, but multi package shipments are permitted for this service inside Fedex Ship Manager. It would be very helpful to be able to do this on Ship Manager because I'll be regularly using the service.

Hi, we are a company in Canada with a 3PL in USA. We can't connect a USPS account because it is 2 different countries? This should be a feature, since we can add multiple locations.Please help!

Undeniably, Australia Post holds a monopoly in Australia. It's quite perplexing why we are being charged more for a service of lower quality. No other carrier come close in term of delivery reach, reliability and prices.It would make sense if you established rates with Australia Post and then imposed charges on us only if we opted to use our own accounts.

Hi all, We're trying to print Fedex shipping labels for Zoro via Shipstation. They have certain requirements which I have no idea how to implement.For instance, how do I get Line2 = C/O Zoro onto the label? I need this to work only when working with Fedex/Zoro. We use Fedex for other shipments as well, so we don't want this hard-coded. Is there anyone who had to go through this sort of exercise, can you please chime in and add some guidance? Thanks!Mendy 

Long story, but my shipping times have gone way up with Global Post and after they recently put the wrong label on my shipment at the California hub, I am officially done with Global Post. I was told on here that I could get Global Post turned off. Easier said than done.I am stuck in customer service hell with ShipStation. I asked them to remove Global Post from my account and they told me that it was already off. It is not. I sent them pics of the GP labels that continue to be generated for USPS international shipments. They then sent me a video link that was supposed to offer "guidance on  how to send up a Stamps Request to remove GAP." The video has no sound and is of an interface that I have ZERO familiarity with. The video shows a cursor moving around and filling in information and that's it. Again, I have no idea what this interface even is. It's not ShipStation. I told them that the link was not helpful and that they needed to help me deal with this issue. Now I just got a

I currently use a 3rd party FedEx service for my shipments in ShipStation, Periship. We keep having charges to an old FedEx account for various thing, i.e. address changes and returns. May I remove that old FedEx account from my carrier list and still have my 3rd party functional? All shipping charges are to be billed through my Periship account and not the old FedEx one. Any help is much appreciated, thank you!

big mistake by shipstation, lots of cancelations coming 

Dear ShipStation Personnel,I wanted to thank you for writing such a wonderful order management software package. It provided our company with exactly what we needed to ramp up over the past 6 months. It is an excellent tool, and you deserve congratulations and thanks for that.It is honestly with a heavy heart that I have decided to part ways with ShipStation. But as with every other company that has been blessed with an explosion in revenue, greed spoils the honeymoon. I assume your customer base is big enough where my departure will not be noticed, but I have a feeling that one of your competitors is about to have a boon. I can only hope that they will be happy with the revenue provided by the new customers and not find sly, slimy ways to extract more blood from those that prop it up.Farewell,Eric SimonNext Day Treasures

We currently use ups worldship and fedex ship manager for dangerous goods/hazmat shipping. currently shipstation only offers DG/hazmat integrations w/ DHL. the sole reason we were looking at shipstation solution was due to the integration with our ERP system (datacor) and pulling of DG/Hazmat shipping information for accuracy. we will look at shipstation down the road if this is ever implemented for these carriers.

We've been using Shipstation for probably 5 years now and we had to finally file a claim on a package. We used Shipsurance because it is a cheaper option, and it's integrated with Shipstation. I want to give a huge warning to anyone using them because using any branded packing tape will void your claim. Our tape is just a logo with no words and they have claimed it alludes to the contents of the packaging. Also, in accordance to them if you use any branded shipping labels or bubble mailers you will not be eligible for an insurance claim and it will be denied. I highlight this because it's very counter intuitive that Shipstation offers those branded shipping labels, and also promotes a company who will deny your claim if you use those services. Just pay the extra money and use a non-third party insurance provider. We spent probably 10K annually with Shipsurance prior to this. Below is the clause they keep pointing to, but it's extremely vague and ultimately leaves you open to havin

is there a way to view my ups account number in shipstation.com?UPS is claiming that when created a label a month ago it was created using an ups account number that is not mine.

Shipstation recently changed how postage is getting billed on credit cards. For us American Express users we received x3 points on all shipping and postage charges but not anymore. Since shipstation no longer bills postage through stamps.com and now its just through shipstation, we are getting no extra points. Just wanted to voice this and see if we can get a change going. I'm super disappointed because I elected for the x3 points on postage on my card and I buy a lot of postage through shipstation.

Does anyone use both Shipstation and Square space together for your website? If so can you please drop your website links. I'm wanting to see what it looks like from a customers point of view while shopping. 

Hello,I have been trying to add more fund on the Ship Station Canada account but it does not allow me to add the fund even though the source fund is available.The above error message appeared. Trying to find customer support for shipstation Canada too? Kindly help and advise, thank you very much in advance.

Hello community,I have filed my first claim with Shipstation for package loss and found out that the maximum insurance coverage for the package is only 50€(!). The shipping service is DPD.Since I was promised in January that all packages are insured for 520€, I received the full amount once as a goodwill gesture. However, this is a real problem for future cases, as no reasonable businessman would send packages with only 50€ insurance coverage. It's simply not enough for most of my packages.I would even be willing to pay for higher insurance coverage for my expensive packages with Shipstation, but unfortunately, it's not possible.Now I have a problem - I would have to eithera) leave Shipstation,b) significantly increase the postage costs, orc) hope that no more packages get lost.I don't like any of these three options!What can be done, does anyone have a suggestion?Thanks,Alex