Carrier Integrations

We need to be able to preset insurance amount at a specific level. We have contracts with our carriers that allow us to insure some packages at, let say, 300$ at no fees. I would like to be able to preset insurance amount on any orders (no matter the total order amount) at 300$. 

Some orders have Multi-Package and they include multiple tracking number. In shipstation, we can only see the master tracking number. We should be able to see all the tracking numbers. @Moderator-Davis  Can you please fix this issue? Thanks

While Amazon Shipping Ground Service becomes another industrial standard carrier service that can be used on ShipStation, ShipStation should implement the same custom text imprint feature on Amazon Shipping ground label just like USPS and UPS.

What is the best multi-channel marketplace platform which integrates with ShipStation. The focus is on Enterprise level of transactions with Amazon, Walmart, eBay. Ideally would have an AI advertising integration built in to manage all channels, something similar to Teikmetrics or Perpetua. @all 

 In Shipstation the shipping labels of this Сarrier are incorrectly generated. When I select Dangerous Goods, there's no Hazmat or ‘H’ on the label. I created a case (Request #7165331).but I haven't heard back in over a week. Other competitors of Shipstation are working correctly.I would like to provide additional information for the ShipStation technical specialists. I experimented by connecting our DHL eCommerce account to another provider—https://xpsship.com—and did not encounter any issues with generating labels. I am sending you the labels I obtained through their dashboard. Hopefully, this will expedite resolving the issue. We do not want to change providers, but we might have no other choice if this continues.

Hello Shipstation Team, we would like to add FedEx Freight Economy and Priority added as a service in Shipstation, so we can integrate our LTLs into Shipstation.

instead of helping me opt out of the program, shipstation is giving me a hard time. i had emailed a request to opt out and i received several replies from “veronica” that made no sense. 1. she stated if the service is turned off in my dashboard, it means i’m not using the program. wrong. their own website even confirms this is wrong. 2. i reply stating she is wrong and she replies with a link to their website, that states we have to send an email to opt out. she obviously didn’t even read it for herself. 3. she states even if we select usps first class international, we will automatically receive a globalpost label. ugh!!!!!4. i reply once again - i want to opt out. she again copies and pastes the link to their website. i feel like i'm being held hostage at this point.  

We would like to use R+L Carriers as a shipping carrier but it is not in the list of carriers you offer. Could we add this in?

We have been trialling SS for our various online stores.  Although we find the carrier integration terrible,  with enough workarounds I think it might be able to work for printing labels, HOWEVER its inability to book pick-ups is for us a dealbreaker. I am at a loss as to why they have managed to do the shipping integration but stopped at integrating the pickups.  How to the programers think the Parcel gets on a truck if there is no pick-up arranged?    There must be other people using this system for shipping ( Or are there ?)  , how do you get around the " we don't do pickups"   issue ?TerryC  

I have a UPS account with negotiated rates that I seem to have successfully added to my SHIPSTATION account.  The negotiated rates do show and everything looks fine until I select the option to print the label, I get the message that says:  "Missing or invalid shipper name" I have not been able to get SHIPSTATION to respond to even one single e-mail or phone call.  The customer service for ShipStation has been deplorable.  Please advise.  I need help.   Matt  

HiWhen we ship and use Canpar Freight, the system doesn’t sent a notification to Canpar to tell them we have a package to come pick up.With all other carrier, they received notification eand the come to pick up but with canpar they don’t received nothing.For now we took arrangement with driver with his mobile phone to call him when we have package but it’s not really the good manner to do!I asked to ShipStation support and they told me the only manner to do is schedule a pickup via the Canpar Express Pick up on Demand. scheduler. The problem is we use ship station to save time (order integration), but with Canpar we have to re-write our adress, phone, name, same thing for delivery adress and we also have to entrer dimension and weight of box to schedule a p-up!This problem seems to be in place since a long time, I read another comment on this blog from 2022 and company ShipTime do not have this problem,  so i'm pretty sure it could be solved. Thanks for your he

Can you please add Bound Printed Matter as USPS shipping choice?   I also ship with Amazon, and my experience with them is that a 4lb book costs about $6.88 Media Mail, and $ 4.80 to ship with BPM (Bound Printed Matter).   I'd like to save that $2 / item that I ship.  Can you please add USPS BPM as an option for shipping??

We got a message from Stamps.com that we had to update our login password. BUT NOTHING ABOUT UPDATING SHIPSTATION TO SYNC THE NEW PASSWORD.If only that message from Stamps.com included this detail, we would not have lost 2 days of business and hours on support help.Fortunately, ShipStation support figured this out.  BUT EVEN SHIP STATION USER GUIDES DON'T DISCLOSE THIS DETAIL!!!  And, ShipStation error message DID NOT MAKE ANY REFERENCE TO THIS ISSUE.If this happens to you... change Stamps.com password and then in ShipStation, you must update the authorized carrier link with the new password.

Had a package to be shipped via DHL from Los Angeles to NetherlandsWhen I tried to generate the label it said : Ship From Name must contain at least two words. Each word must be at least two characters long, separated by a spaceSo we went to our Ship From locations and checked everything was filled out. We had generated 100s of DHL labels from this location so it could not be a problem. After chats with CS and internal discussions we checked the Ship To field for customer. The customer only entered the letter M as first name. Add Mr to the name to make it "Mr M"And the label got generated. The Label error currently shown is misleadingSuggestion to Shipstation IT : Fix the error message shown from the API Call to DHL to indicate which field the error is in instead of the generic error. Also update to this page is needed: https://help.shipstation.com/hc/en-us/articles/19748165115547-Common-Label-and-Rate-Errors  

Please add Spee-Dee Delivery as a shipping integration. It would be so convenient to ship all our orders out of one program (a lot of our orders ship to the midwest, so it's significantly cheaper to use Spee-Dee vs. other popular carriers).

I don't know which section for this.For three weeks I've asked for UPS Express Mini boxes to be added to the predefined list so they are billed appropriately by the carriers, but I was told that it actually has to be posted here. Please add UPS Express Mini boxes to the included sizes since it's a UPS provided box. 

So I just received a new hidden Global Post adjustment.I shipped an item to NZ from USA and was quoted $36.85 for 1lbs 9oz (rounded up to the nearest ounce).A few days later I was notified of a new charge from stamps.com to bring my balance back above zero. The adjustment service was GlobalPost Standard Int'l. They are saying that the package was actually 2 lbs. 1.5 oz. This is just not possible. I ship these all the time. Never has it even been close to 2lbs. I always weigh my packages using a shipping scale before labeling.The adjustment was for $9.74 so a bogus 26% increase in cost.  Be wary... it may be time to start looking for another shipment provider. If the cost was quoted this much, I would have gone with a different carrier. 

In our business, and I'm sure many others, we have daily requests to change elements of an order.  Shopify allows us to simply make the changes in the order.  However, these changes do not get recognized by Shipstation, which makes them useless.  I have read the articles in the Help Center, and it is possible to make changes to an address or add items, however removing an item does not work.  Unfortunately our order edits are usually deleting one sku and adding another so this doesn't work for us, or probably anyone else.  Shopify even has a help page for developers that shows them exactly how to improve this functionality but it seems Shipstation doesnt' care or think its a big enough deal.  

We've noticed that on international labels, specifically DHL, most special characters show up fine in SS but print out as gibberish on the label. 

Can someone explain why the Transit time below provided below for USPS Ground Advantage is 3 days yet Amazon Buy Shipping for same service shows 5 days?

Help!I am receiving the following message when trying to add our UPS accounts: "OBJECT REFERENCE NOT SET TO AN INSTANCE OF AN OBJECT" How do I solve this problem?  I have tried both of our UPS accounts and neither one can be added. Any help would be appreciated. Thanks  

I am requesting that you add Speedee Delivery to your list of selectable carriers when I mark orders as "shipped". You currently have a "Speedy" carrier but that is not the same one. SpeeDee Delivery covers 7 states in the midwest and are adding more states to their list. Here is their tracking page: https://speedeedelivery.com/track-a-shipment/Currently I have to select "Other" and my customers have no idea where to go to track their package. Thank you.   

When purchasing postage for orders using Global Post Standard, we are limited to 20 or fewer line items. Anything over that number gets an Error Message (see attached). This seems like an arbitrary number as we can switch to USPS Priority Mail International and complete the postage purchase and it shipped using the same service. Right now, support is using a work around which suggests splitting the order into multiple shipments to reduce the number of line items, in our case 60. This workaround would produce 3 shipments rather than just one, which is impractical for a number of reasons. This seems like bad error handling or software development. 

We currently create shipping labels through your open API for DHL Express. However, it is not possible to change the ref no# on this label through your API integration even though DHL offer this as a feature in their API connection. So, I kindly request for this field to be added and allow your customers to identify the labels easier.

Hi,New to ShipStation. Just wondering how this works where I use Printify and Shopify. Why when I am setting up ShipStation does it ask me to set up Canada Post and UPS accounts when I already have them for "Free" in the Shopify plan. Does setting them up bypass my Shopify carrier accounts that come with the Shopify plan?Also, how does this work with Printify where they do the shipping? I dont need to purchase labels...Thanks!