Discussions

Connect shows as unavailable. I have restarted several times, cleared all my cookies/cache in my browser, tried all three browsers (Chrome, Firefox, and Edge), removed the program, removed %appdata%/Local/ShipStationConnect folder, and reinstalled it but the stations is still unavailable/closed. This happened during onboarding and it took them quite some time to fix over the phone and via remote. Now I don't have that option and I need to get connect working, and I'm at my wits' end.   

I cannot get out of the subscription page.It keeps telling me to change my subscription.Could you please fix this ASAP?

It would be super helpful if we could rename fields. For example:Custom Field 1 - Renamed to PO NumberCustom Field 2 - Renamed to Vendor

Since the Warehouse Location is the only place you can currently store location info in Shipstation that appears on a picklist, we use this section to store our warehouse location info. When trying to figure out where to put a product, it's super easy to use the "Product" tab in Shipstation's desktop version -- you can scan the products barcode and see instantly where that product belongs.  The product tab is not on the Shipstation App -- which means, you cannot use a small device to easily put product away. The desktop version on a mobile device is clunky, small and you have to constantly scroll to see all of the information. If Shipstation could add the product tab to the App, it would be more efficient to put product away & would avoid having us lug around a computer. 

I would like the ability to notify customers who get our local courier delivery but the only option that comes close to what I am doing from Other Options / Mark as Shipped is to select "Dummy Courier".Would like to "add other" customize this to Local Delivery Option or similar.Thanks,

I've been having no luck getting help from support. No replies, no comments, nothing. Been following up - and it's crickets. It's impossible to get through to anyone there. No email contact, no phone number, the "chat widget" is always in maintenance. This seems like a cruel joke at this point. I have an issue where the tracking info isn't being routed back to Amazon for FBM orders - and I've had to put in manual info for each order. I am afraid to push more orders through the system, as the manual entry isn't sustainable. Tried to upgrade my account to receive more "support", but there is absolutely nothing. I've even asked to point me to a blog or a guide so that I can troubleshoot this myself, but nothing. How hard is it to copy and paste a quick 1 pager answer?  Sorry if this seems like a rant, but it's frustrating to have no support and to have to weave through a pile of weeds to get to anything useful.

I have my ShipStation account connected to a WooCommerce store. Some of my products are fulfilled by other sources, not the fulfillment team that uses ShipStation. Is there a way to filter my products in WooCommerce so that only certain products show up in ShipStation? 

I tried for like 30 minutes to contact support and can't get any.  I can't find any option to chat with a real person just a bot.  I can't even find a way to submit a ticket.  What is going on with support??

difficult to use new version  

So we are looking to use SS with our Big Commerce site and would love to integrate it but are running into a roadblock and I have talked to our SS rep and got no assistance. The products we sell are larger items and very often require 2 boxes under 1 SKU. Sometimes even 3 or 4 boxes. So the issue is that BC only allows for one set of dimensions and one weight for each item. Big Commerce cannot allow for multiple boxes and SS does not allow for a work around. I am guessing we are not the only company to have multiple box shipments under 1 SKU. Anyone have a way to use SS with this type of scenario? Thanks in advance for the help. Tom

Apparently there is not a way to look at how long my carrier is taking to deliver my packages. We have a sneaking suspicion that our carrier dropped the ball this season and often took 4 weeks to deliver packages. We have no way of figuring this out currently. Would be awesome if there was an option in the shipments section to pull that information via export. 

We would like an option to be able to print shipping labels without the order automatically being marked as shipped. Many times the carrier does not show up for days, but as soon we print the label the customer receives a notice that they have shipped which they have not. 

Hi, In our client ShipStation store, we receive orders from multiple sources, Amazon, etc,  How can we identify the order source via API, We use the following API to pull orders from Shipstaion.https://ssapi.shipstation.com/orders Please let us know, ThanksRam.

Hello,I want shipstation to add filters in the "Close Shipment" view, so everyone can easily filter their orders which they want to close first.Let me give you a quick example. Let's suppose I have 100 Shipments and I want to close those who have weight less than 80grams. so if there are filters I can easily filter out the orders then select and then close. Current View to close the shipment is :Now if I want to select the orders there is nothing data shown on this screen. it is impossible for me to select orders on the basis of anything because there is no data shown except "Recipient".So there is no use to close selected orders if there are no filters. It's a very important feature through which everyone can save many time and money too. Many Thanks

Hello, My company works with many shipments that contain multiple packages. Configuring these types of shipments is not an issue in ShipStation however, as soon as the label is created, all data relating to the additional packages is lost and inaccessible, including the tracking numbers for these additional packages. My feature request would be to make this type of data available in both the UI and the backend. We have many cases where we would like to report on the dimensions, weight, and tracking numbers for these types of shipments and need to pass this knowledge on to external parties.

We are seeing Weight in Oz on one of our custom export reports when we have it just set to weight not weight Oz yet we are still getting the weight in oz instead of lbs.  there a way we can adjust this for the weight field in the custom export report can read in lbs instead of oz to reduce confusion with our customer?

Currently batches will always print using whatever settings the author had when generating them. This means if you had accidentally left your labels set to 8.5 x 11", but needed to print a batch of 381 labels using 4x6" labels, you'd need to void out the entire batch, remake it, and print it. It seems much more intuitive that these labels respect the current user's settings. I understand this was implemented this way to essentially cache the labels on your server for a better user experience. If that is a concern, what about some option to force generation of the labels again, instead of using whatever was generated at the batch's conception?

Hi, I can process orders but when it comes to processing a return label I no long have the drop down menu to select a service. I have always used the same method and it's always worked fine, what could have happened since this morning?Thanks 

Two issues i've escalated and still waiting a response from support.1) The date picker (range) doesn't match report (off 1 day).  Put 12/10 get 12/11 on report.2) More importantly, i run this report (to get total ITEMS, not ORDERS) each week (Mon-Sun) so have that count.  When i went back a few weeks later and ran the same report for those same dates, get DIFFERENT counts.  Clearly an issue. Been 2 weeks now, no response.

Quick question for the team, looking to purchase some USB connected scales for ShipStation! Have tried the Dymo, like them, but the 3 minute auto shutoff makes them difficult for our environment. Any recommendation for a USB connected scale with a 20 to 30 pound capacity that does not have an auto shutoff?

Currently, ShipStation allows products to be deactivated en masse using action buttons in the Products tab; however, products cannot be reactivated this way. https://share.getcloudapp.com/X6u8ryP7Adding some sort of bulk action for re-activation of products would be a solid move.

Hello, can someone assist me with detailed instructions on how to map a PO number from a sales order in NetSuite to print on our ShipStation packing slip? We have been unable to successfully contact your customer support, please help! Thank you,Miranda F 877-277-6765  Mferguson@nephroceuticals.com

It sure would be useful to be able to filter orders out if the Packing Slips have already been printed in the "Orders" section.  The system knows so why not display that column and allow us to filter on it. This would be super useful ThanksSteve

Is it possible to print a packing slip without the prices showing on it, for the orders marked as gifts? Is there a specific thing I need to do in order to make this happen (and I just missed it somehow) or is it even a thing?Thanks for any insight.

When I try to print UPS labels with "UPS via ShipStation Carrier Services" (that I have been using just fine for years), I keep getting the error message "The UserId is currently locked out, please try again in 30 minutes." This has been happening for months and I just really need it to work.  Also frustrating is that Shipstation still took my money for "purchase funds" but I can't actually use it.  I've been on the phone with UPS twice now, and have found only one thread about this same issue, but no real solution. That post says I would need to contact the support team because they need to reset my account internally, but I've been searching in the depths of the website and can't find any way to get non-robot customer support or any other answers to this problem. Please help.