Discussions

Requesting a feature to disable an RMA being automatically created/assigned for return labels created through the rate calculator. 

Lately we are seeing a lot of our apps on Shopify sending information like discount codes used or "how did you hear about us" answers that are now showing up in the "notes to seller" section. So normally we know a customer left us a note if the box in shipstation is blue but now any stackable discount code thats used or answer that is submitted by the customer shows up in this "notes to seller" box. A shopify agent reached out to shipstation on our behalf and shipstation said to submit a request here. To help with the technical details I will include what the shopify agent recommended "I understand that you don't have any insight on how Shopify sends information to Shipstation. Unfortunately, our scope of support ends at the use of API's. That being said, based on my experience, Shipstation must be using our [**Orders API**](https://shopify.dev/api/liquid/objects/order?shpxid=fc55ed5b-7445-43AC-4648-360885D25571#order-attributes) to draw information from the order page. This API g

My Tracking numbers not uploading to eBay or Woocommece today. Is this a site wide issue?

I tried but the table always mixed up when we have 2 or more items

We have our packing slip template 99% perfect except for one frustrating issue; see image on this link:https://www.dropbox.com/s/e7jgdtfqydvw60x/SS%20packing%20slip%20issue.jpg?dl=0 On page two, three, etc. of the packing slips, the product item number, description and qty overlap with the table header so the bottom border is missing.  It's a small issue, but it looks bad.  Does anyone know the HTML code to resolve this issue?

Hi everyone Sorry new here. I did try search and couldn't find anything and I can't find in settings. Is it possible to have the UPC/EAN Barcodes number come in picking slip. The actual barcode would be a nice touch as well but mainly the number. The products we have are so similar we work by barcode when picking and packing products. Pick list so it's correct and when being packed the packer places the correct product on the label to be packed. Thank you

I have the same problem when trying to ship to customers. I had no problems previously until today. No solutions, no customer support, no easy way to get customer support as it is made difficult on purpose. You go to shipstation Instagram you see people with problems that were never replied to. Their social media account is barely active. It is as if no one is running this company.

Original post by user Ted Capell   Where is my stamps.com postage balance?

I'm having a lot of difficulty finding even where to contact actual support, I'm just thrown in a loop of chat suggested articles. I have a website on a subdomain for development and I'm attempting to connect to ShipStation for the first time. When I click on Connect to a Store or Marketplace, I find WooCommerce, type in my Authentication Key and Store URL, test the connection (that works fine) but then when I click the "Connect" button it outputs: "Request failed with status code 403" every time. Is this because the website is on a subdomain? Is it a security setting blocking this? The test connection works immediately every time but then to move forward by clicking "Connect" it just fails and I'm stuck in the popup screen and can't move forward. Any help would be greatly appreciated. John

Hello Shipstation Devs, I hope you are reading this, please make a feature that can cancel hundreds, thousand of all orders with just a csv import.  Add a feature (if there is none) on which store has that order came from, since if the account has a lot of stores in it. We can compile it on our end (same format) then put it all in one csv file and let the magic of you developers do the canceling, it's hard to cancel 1 by 1, or reupload per store cancellation by the use of tagging, the tagging is already crowded for product type for batching/creating label purposes. For example when we are extracting the data on your shipstation via EXPORT, the formats are the same or should be the same as importing orders for cancellation command. I know you can do that. Shipstation is supposed to be like that since others are experiencing this kind of problem too if they are shipping hundreds or thousands of orders.

We are a fulfillment house and have customers that want access to see their inventories. However, with multiple customers we do not want customer "A" to see the inventories for customers "B" through "Z". Currently the restrictions are that all users can either see everything about the inventory or nothing about the inventory. We would like to have the ability to restrict inventory visibility by user by store. I would appreciate comments from any other ShipStation users that are or have struggled with this issue.

When I click on the customers name in the order grid (I first type the order number in the "Search Orders" box to bring up the order, I then click on the customers name in the "Recipient" field) and it is supposed to show the number of orders "Awaiting Shipment" and other data - it shows the following data with total orders for each. Awaiting ShipmentShippedCancelledTotal Orders However this can be inaccurate and not include all orders that are "Awaiting Shipment". If there are orders that have been partially shipped it will not show the remaining order(s) as "Awaiting Shipment". In the attached image, (I have searched for the customer by name as as to be able to demonstrate the issue) you can see the "customer popover" shows only 1 order "Awaiting Shipment" and 7 as "Shipped". Yet as you can see in the order grid there are 3 orders "Awaiting Shipment". The order it is "referring" to as "Awaiting Shipment" is # 806421 (So not the order that

When exporting orders, I get the incorrect data for Reverb, Best Buy and Amazon. Best BuyWrong Tax amount, which results in the incorrect total amount ReverbEverything is wrong.  Product price, Tax, Shipping and total. AmazonThe total is correct for the most part (unless I split a shipment on Shipstation). However, the Shipping and Tax are set to $0. Can we fix this please?  How much $ would it cost to fix these problems?  We're willing to pay your programmers a fair rate to fix this.  Thank you,MattPiano Heritage Inc.

I see there's a number of people who are disappointed with ShipStation's customer service - they don't have any. So, after your 30 day trial period is over. You can never get a hold of anyone. We've been a customer of theirs for 6 months now, and, all of a sudden they're software started calculating some postage incorrectly. We haven't been able to get anyone, no phone call, no email, no help whatsoever for 2 weeks now. So, looking at getting new shipping software from a company that actually has customer service.

We are a children's book company. Sometimes gift-givers (like grandparents, aunts) buy books they don't realize their kiddos already received from us. We have a tag for "returning customers," but we also need a tag for "returning shipping addresses" so we know not to ship books we know the address has already received. 

Does anyone know how to get help? I’ve sent 2 messages earlier this week and have heard nothing. I’ve sent alldocumentation needed. I also want to close my account due to the inability to get help but they aren’t answering that either. Somehow I purchased 2 labels for one of my orders so I need to get refunded for one of them. Stamps.com says shipstation has to refund it. thanks!

Hello everyone, My name is Daniel. We have a shopping streaming app where our shoppers (they are doing real-life streams) show unique goods (either on sale or not) and send them to different countries to their followers (buyers). We would like to integrate the ship station with our app. As I understand ship station allows only one or a few places where we can ship from. What we need instead - is to set up multiple shipping locations for our shoppers, so they will see only theirs shipping location inside our app and have an unlimited number of those locations.   Can we do something like this? 

Before ShipStation, I used USPS Click and Ship for a lot of orders. Occasionally, USPS would catch a package in transit and correct the label issuing a refund or additional charge. Sometimes this was because I measured a package incorrectly, but the overwhelming majority of the time it was something wrong with USPS' system leading them charging outrageous address corrections (like an actual 12x12x12 package corrected to 50x25x25, or a 2lb package being corrected to 20lb, or something silly/incorrect). I had to dispute these corrections with USPS. Sometimes labels through UPS.com will charge for having to correct an address, etc. Does ShipStation/Stamps.com forward these charges to us? If so, does anyone know where you can view a receipt for those charges? Thanks for any info you all have!

According to the documentation, label message 1 should appear on customs invoice forms. If we add [Order #]  to label message 1, it does not print on the commercial invoice. How do we enter it so it will be printed?https://help.shipstation.com/hc/en-us/articles/360025869972-Print-Customs-Forms?queryID=e139e1cb9b03dad1c1bbcd212f7c8a2c#print-customs-forms-from-shipment-widget-action-menu-0-4

Hi,  Can we please get back the list sorting on the end of day manifests? If I need to remove a few items each evening it's taking me forever because there isn't a sort option on the column tabs. Please see attached.  It used to be that way before a change a few months ago but has since been removed.  Hope you can help, Jamie. 

Is there any discussion on adding tote picking as a feature in ShipStation?  Here is a link to better understand what tote picking is:https://www.interlakemecalux.com/blog/tote-picking

Has anyone experienced issues lately when using the "split shipment" feature. We go to split our shipments and when we move the desired products to the new shipment they now also remain on the first shipment. See attached, previously the units would not remain on the first shipment. I would love to know if anyone else has noticed this? Or if there is a resolution?

Hello, So there must be a keyboard/Hotkey shortcut for the Create+Print command but we can't find it. Thanks for sharing this as it will vastly speed up our daily processing.

Is anyone else having issues with Marketplace Notifications with Amazon. None of our shipments on Dec 7th were marked fulfilled in Amazon although on the Shipment page in SS, the Marketplace Notification tab says Notified. We are now getting dinged in Amazon. Not sure if this is a SS issue or an Amazon issue.  It appears to be an outage for that one day but if you shipped with Amazon on Dec 7th, you will want to check seller central and mark them fulfilled manually. Thank you.

Would it be possible to add a dimensioner as a device to the Shipstation Connect. Similar to how a scale is connected and polled via the scale button. A dimensioner uses a camera to determine a packages LxWxH automatically. There are affordable dimensioners available, like: https://tricolopstechnology.ca/  If this couldn't be added using the Shipstation Connect, would the Shipstation API work?