Discussions

We have used ship station for years, yet just yesterday it will not print any of the label information.  We only get the outlines of the label to print.  We can see the label, we can even save it as a pdf and when we print that the same thing happens.   I can take a screen shot and print that but that is not a solution that works for day in and day out printing. I have tried to over and over to even find an email for shipstation to send in a ticket!!!  Nothing to be found.  I am currently looking for new software as this is an unacceptable way to handle customer service, use other users to answer what your customer service should be doing?????   There is not even a group that fits the issue we are having so I just put it in here

Is there a way to update the customer directly from Shipstaion once an order's tag is changed from a different tag? We are looking to update the customer once their order is put in production and that their order will be shipped in X amount of days. 

There are times where customers leave voicemails during the weekend and all the info they provide is a phone number. If we could search up orders with their numbers it would save an incredible amount of time, instead of having to call them back and leaving voicemails they'll likely never listen to.

A collapsible Left Pane (with icons) so I can see more columns per row would be very useful (see attached pic).

I log in often in front of my employees and I would like to hide the visibility for the insights tab so that my employees don't see top line sales. I know there is a setting that loads another tab automatically at log in but I don't want it to be visible at all. Often times I walk away and they can still click around. I am able to hide the tab visibility in all my user accounts just not at the admin account level. 

I have a suggestion.We use 3 different warehouses and we always need to keep track of late shipments for each of them.To identify the orders that have not shipped yet, we have to look for the icons with a question mark, as in the image below.The problem is that this icon is very similar to the "delivered" icon (a round check mark of the same gray color).It would not be possible to include a filter with shipments status or change this question mark icon to make it easier to identify which ones are still pending. It could change the color or to a square icon, for example.Best,Leonardo   

eBay International Standard and GSP are both eBay shipping options; the foremost option is a cheap Delivered Duties Unpaid service, while GSP is Delivery Duties Paid (DDP) shipping program. Buyers pay duties and tax during checkout on eBay and will not pay additional fees upon delivery. I pay for GSP shipping to an “ eBay Global Center” in Kentucky, and I’m 100% covered for any issues once it arrives there. Everything else is paid for by the buyer, and this has saved me money several times on lost items. Please add these shipping options to ShipStation.

Hi, We have a batch of recent orders that we fulfilled in Shopify but are still listed as "awaiting shipment" in ShipStation. We integrated our ShipStation and Shopify accounts before these orders were received.  The orders were all captured and fulfilled in Shopify between 11/9/21 - 11/20/21. They are all marked in Shopify as "archived" and "fulfilled" but still listed as "awaiting shipment" in ShipStation.  I've read through the relevant material on here I could find but can't find a solution. Please help. Thanks

Getting this error when importing eBay orders: An error occurred attempting to update orders: Failed to parse MonoAuth response. 

The integration to import Walmart orders weight is not supported and it makes it more difficult the more orders that are placed. Is there any way this can be added or is there a reason it is not already?

Hello, My business ships is located in Canada and we ship only to Canadian addresses.  I have automatic address correction turned on. I'm having an issue where Shipstation would incorrectly change addresses for orders going to Canada Post's Flexdelivery address. Flexdelivery is a service offered by Canada Post where you can have mail shipped to one of their locations to pick up. They provide you with an address to use for your orders. Here is more info on Flexdelivery: https://www.canadapost-postescanada.ca/cpc/en/personal/receiving/alternative-delivery/flexdelivery.page Here is an example of an address going to a Flexdelivery location:PO BOX 99900 PT 648 745RPO STANLEY PARKKITCHENER ON N2A 0H1 Shipstation would automatically remove the "PT 648 745" part of the address.  Is there anyway I can prevent Shipstation from doing this other than turning off auto correct? Are there any solutions anyone can recommend to fix this? Thank you.

Since getting this working again doesn't seem to be much a priority for ShipStation (despite the fact that they seem to want to continue to boast about how easy it makes workflows) does anyone have any clue what the syntax is to create our own barcode sheet based on existing hotkeys? And does anyone have a link to the old barcode sheets that are all currently dead links on support articles? It's pretty comical how often it's mentioned in support documentation with nothing but dead ends on how to actually get this set up.

Currently, Ship Station in-cart rate logic dictates that only the lowest cost option displays to the consumer during checkout. We query 4 carrier services and many times only a single carrier service rate is returned to the consumer. We would like to be able to dictate which rates are shown to the consumer AT ALL TIMES. This is currently not possible, by we want the consumer to have more choice.

I have WooCommerce. I ship internationally to Canada, no other countries. My UPS plug-in returns a variety of rates to my Canadian customers. However, when I attempt to create a label, I only get one rate. The UPS World Wide rate of $70. Why?

When orders come in, shopify splits the orders according to which location has it in stock.  However, when the order get's imported into shipstation it comes as one order under 1 location, even thought that one location doesn't have everything in stock.    It would nice have the order split instead of having to go into shopify and find out how the order is to be split. Thank you.

When orders come in, shopify splits the orders according to which location has it in stock.  However, when the order get's imported into shipstation it comes as one order under 1 location, even thought that one location doesn't have everything in stock.    It would nice have the order split instead of having to go into shopify and find out how the order is to be split.\\ Thank you.

Currently unable to process batches. It validates labels and then sits with a spinning circle forever. Currently have contacted support twice and neither time have they resolved it. Is anyone else effected by this?

Hi @shipstation, you should add a way when creating automation rules, to cancel the order. Like if an order match a criteria, then cancel order.

Hi there, I was added by my boss to manage the company's ShipStation account. However, I'm unable to contact the chat support team (button not showing on my end) and I'm seeing this in my dashboard whenever I log in.Please advise what we need to do so I'll be able to manage the account.

We always bulk print packing slips and labels but recently the popup alert that warned us that we already printed packing slips has disappeared. As you can imagine this is leading to some major picking/packing issues. I attempted to seek help from shipstation chat and they were completely useless, claiming that was never a feature in bulk printing. I've been using shipstation for nearly 5 years and know this is not true. Anyone else having this problem? More importantly, anyone else found a solution?

The public API /products/* is missing field UPC. All fields on the ShipStation Products dashboard UI should be included in the response and allowed to be updated via the API. Include UPC in the following API endpoints response.  GET /products/productId  GET /products?...   Allow update via this update.PUT /products/productId There should also be proper documentation schema available for the API such as Request Body keys and available value types. A good example would be this API documentation https://docs.sendgrid.com/api-reference/link-branding/create-a-branded-link 

We would like to add additional product notes to certain products on the pick list in order to help our team picking the right products. Some of our products require assembly or different parts to it which isn't reflected on the (imported) product description nor would it be feasible to add it to the name in SS (too long). This could be solved easily by allowing for an added, optional text line in the picklist. It could for example take the 'item description' which is already in there but not used on the picklist.

Hey, I have some orders that I fulfil myself via local delivery or customer collection. When these are complete they're marked as fulfilled in Shopify, but when looking at my orders in Shipstation they're still showing as 'awaiting shipment'. Of course I could go through these and manually remove them, but it kind of defeats the objective. Is there a large delay or am I doing something wrong? I've refreshed the list of the store and few times now but they're still sat there.  Should ShipStation be removing these from 'awaiting shipment' once the order is marked as fulfilled on Shopify?   

Hello We use the Shopify integration. When a customer has a discount on their order, this discount should be reflected in the individual customs declaration for each item. Currently the value of each customs declaration line is not being adjusted down - this means we are being overcharged for duty when we ship internationally. Can this please be looked into? Best,Freddie

 I can't be the only one that is finding it a bit of a pain.  There are two UPS Standard options covering UK Domestic and European shipping.  Both of these are just called 'UPS Standard' when they are obviously different services covering different destinations. Would it be possible to just slightly edit the displayed names so they are for example 'UPS Standard - UK' and 'UPS Standard - Europe'?  Seems like a very simple fix and would save people the time spent selecting the wrong options. 🙂