Discussions

I would be much more productive in being able to change/enter the weight of a package directly in the Awaiting Shipments page, rather than having to edit the entire record.  Thanks

It would be great to have the option to display the batch name and batch notes on pick lists. When we print several batches back-to-back we end up having to sort through and make sure the labels and pick lists are matching. Currently the only way to be sure of that is to check if the order numbers on the labels are present on the pick list.

It would be very helpful and more convenient if we could see an integration with Jane Ship: Where Jane pays for the shipping and takes it out of our payments.

Anybody else having the issue with customs information not transferring when processing a split shipment?  This is an easy code fix from a developers standpoint.  This is pretty disappointing that a large company like shipstation can't fix this.  

See my image, it's pretty straight forward. I dont want to go into the settings to be have to print label + slip for each order.I need the printer to print like this:Label + Slip, Label + Slip, Label + Slip Instead of Label, Label, Label, Slip, Slip, SlipAs and when i need it, without changing the printing settings. Thanks!

Can anyone tell me how to make the entire "Order Summary" BOLD and BIGGER for printing? After print out it is coming out faded and some part is hard to read. The part that is coming out faded are "customer inputs" for personalized orders. The title and sku part is fine but the customization information is faded and hard to read!. Any help is greatly appreciated! Thanks in advance. Mustafa  

Why is shipping by UPS Collect, using a customer's account number, not an option already.  We are a company that ships to other companies and most of them want to use their UPS account numbers.  Not having this option may deter me from using ShipStation, and cause me to look into other options.

 Our SquareSpace website offers "Carrier Calculated" shipping however the UPS Ground rates are often much more than what we will actually pay with Shipstation UPS rates.  Overcharging my customer for shipping is not a good move they may elect not to purchase at all.   I recently contacted both Sqaurespace and Shipstation chat help to find out more and here is what I learned: FROM SHIPSTATION CHAT REP"Unfortunately, this is because at this time square space does not have an integration with us to display live rates. Because we do have what is called checkout rates that pull and display the ShipStation rates as the user checks out this is only avalible with Shopify, Bigcommerce, Magento and Wix though."  This is a request for shipstation to reach out to square space and add this "checkout rates"  integration Thank youHolly Ruttwww.littleflowersoap.com  

On a new computer with Win 11 on it, Shipstation does not work with a DYMO  M25 scale. My old machine has Win 8.1 and the scale works fine with it. In settings / Shipstation Connect, the scale 'seems' to work fine in that the DYMO shows up in the list, and clicking  "Read this scale current values" correctly reports the current weight on the scale. The problem is that it doesn't work on the 'Orders' screen. The scale doesn't show up there and therefore cannot be used.

Hi there, We use a 3PL company that uses Mail Innovations or Smart Post to create shipping labels. Whenever they create a label, the tracking number and carrier gets pushed to ShipStation. An email notification then gets pushed out to the customer from ShipStation with a tracking link within the email. This works fine for all "carriers", except Mail Innovations. When a customer clicks on a Mail Innovations tracking link, the page never loads. We've gotten several emails from customers asking why there link isn't working. We also haven't heard any updates from ShipStation to fix this issue. Does anyone have any idea how to fix this or when ShipStation plans to? Thank you.

I am clicking the Multi-package Shipment and adding 2 boxes. When I save and close, the information is not saved and the "package" section resets to "Select package" 

Greetings,   Recently it has become almost impossible to process a shipment for Canada Post because we keep getting the error message "Rejected by SLM Monitor". Apparently, this is the error message that pops up when we have a lot of requests per given minute or if our account with Canada Post is restricted but neither is the case for us. We do probably one parcel every few minutes and after checking with Canada Post, there are absolutely no restrictions on our account. Are there any other users who are experiencing this and have found a solution?   We did contact Shipstation support but they were useless. First they insisted that our account had a limitation set on it by Canada Post or we were sending in too many requests per minute. When finally we were able to make them understand (after several emails back and forth) that neither was true, they finally claimed that Canada Post has put a limitation on the Shipstation API and that WE, who have no ownership in Shipstation or

We got a pop-up today telling us we need to migrate to the new ebay integration.  Any takers, yet? Any issues? https://help.shipstation.com/hc/en-us/articles/360057921791#plan-your-migration-0-0

Ship station currently does not allow the 5 "Tag" Columns to overwrite existing tags, it simply appends to whatever is already set on the product level. Would be great if we could overwrite them with what was desired. I did find a work around and that is to delete the tag altogether then upload with the new tags ThanksSteve

We have Shipstation integrated with Various Market places and Finale inventory. On our packing slips, the [Warehouse Location] intermittently populates with the information within Finale. I have not found a common reason for this. Can someone point me in the correct direction for a solution?

It would be ideal if ShipStation had a way of tracking the inventory of shipping packages. We've set up all our pre-sets with the box sizes, if there were another field for us to enter a starting inventory of those boxes, and decrement every time an order calling that pre-set were processed, that would really help to track the boxes. Since the sold configuration of our product inventory can vary, we always have to make the decision as to which pre-set to pick at the time we are processing the shipping. I know a workaround is to create shipping boxes as "products" and use ShipStation's regular inventory management for this, but we don't exactly want the shipping box to appear on the packing slip, our customers would think we're charging them for the shipping box. Thanks 

Hi All, I am reaching out to check if anyone else here is having MAJOR Wix integration issues for the last month...We are being told by customer support this a COMMUNITY WIDESPREAD ISSUE; Yet have not ETA on when this will be fixed. As of Sept 25th we have been having issues were Shipstation no longer can write anything to the "Marketplace" so no tracking #'s are being sent to Wix showing that all our orders remain unfulfilled and needs to be manually copied over one at a time. Also, because Shipstation shows an error in communicating to marketplace Shipstation also won't communicate with customers via email directly through Shipstation. Lastly, at the same time Shipstation no longer is receiving "Cancelled" status on orders from Wix when cancelled and refunded. Shipstation tells me "this is not a supported feature" although it's been working for a year. Thanks,

We have some products without barcodes, so we have created QR code labels that also redirect to the product's web page, and we have their urls in the Fulfillment SKU field. The same issue I'm about to describe also happens with shorter Alphanumeric SKUs in QR codes. The problem is that Shipstation regularly fails to read them properly. The product not found error message appears before the scanner could even have finished typing the url. The barcode readers themselves read them properly as they input the codes correctly to text docs and if you manually select the Verify Item field on screen. But when scanning as normal with regular barcodes, somehow Shipstation is giving the correct focus to input them without even displaying the typing characters in the Verify Item field.  I've even tested this with the same alphanumeric SKU in the format XXX000. QR fails, but code-128 works. Something in Shipstation is very fussy about reading QR product codes. I al

Since being forced to move to the new version, we have lost the ability to paste addresses into an order when adding manual orders. This is now very time consuming. When speaking with the support desk this works for USA addresses but when we are a customer who is based in the UK this isn't any help!  Why has this changed in the new version and why is it only available to USA addresses??? 

It's great that you can set up warehouses and manage inventory in ShipStation.  It would be awesome if you could then send that info out to your direct selling channels so that ShipStaion could be the one inventory management platform instead of having to maintain separate inventory for each selling channel.  I have a Wix store and an Etsy store and I currently have to manage those inventory levels through each of those platforms.  

Are there character limitations for packing slip fields (eg [Warehouse Location]) and is there a way to override them? This information is not given in the PackingSlipFieldReplacements.pdf.  

I was wondering why our USPS international orders are being shipped to a Postal Processing Facility rather than the customer's address? It always shipped directly to the customer, I wonder why the change?

The issue is only from the shipment with multi-packages.  No carrier rate can be seen.   

Ever since connecting ShipStation with Walmart seller API, whenever Walmart sends our ShipStation account a notice of a new order Walmart auto acknowledges the order and does not send an email that an order was being placed.

Why in the world would we have a sort by warehouse location that doesn’t actually sort by warehouse location? my locations are numbered 1-3000. The system prints, for example, locations 103, 1042, 104, 1051,1066, 107, 1278, 129 etc. It clearly cannot tell the difference between 3 digits and 4. It is for this reason, my orders are taking 3 times as long to pick throughout the warehouse. If it can determine 3 digits it has to be able to determin 4,56 etc. PLEASE RECTIFY TUIS SO I DINT HAVE TO LEAVE SHIPSTATION