Discussions

is there a reason why orders that had weight in the past suddenly went missing ?

When an order is cancelled on eBay is should automatically be cancelled in ShipStation.  This does NOT happen. When an order gets canceled on eBay it remains in 'awaiting shipment' in ShipStation unless it's manually canceled.  If a staff member cancels the order on eBay and forgets to also manually cancel it in ShipStation and that item gets shipped out by the shipping team. This results in shipping out items that were canceled and refunded. This is a huge financial loss. I contacted ShipStation support.  They said the reason is that the eBay order feed shows OrderStatus": 2 instead of OrderStatus": Cancelled.   It seems to me like a simple edit in ShipStation integration with eBay to say ‘order status = 2 then cancel the order” Has anyone found a workaround solution to this problem? RSS? Zapier? Anything? Please fix ASAP. 

IOSS is the law in EU now. Setting it via the UI admin for the SS account is a start.Setting it "per store" in SS is better.Setting it "per order, via the API" is best.  

Hi there, I desperately need help with this frustrating issue! I’m trying to print a label from UPS but I get a red “Authentication fail” and I keep getting locked out. I need these packages shipped out by 5pm today. Thanks in advance for the help I truly do appreciate it!

Is there a way to make this Group By sticky, so I don't have to pick it each time I open up ShipStation? I always want my personal view to group by store.  

Our Etsy Sales Channel constantly gives us the 404 Error. Support does a store refresh on their end usually fixes it for days sometimes even weeks and then it happens again. We re-authorize the Etsy channel with our credentials like the Ship Station scripted support recommends but it never fixes it. As a result we have shipped late on multiple orders. Ship station doesn't give us the time of day on actually fixing the issue. Their support team constantly pastes in the default help instructions without ever reading the case history. I keep pointing out to them that the problem is ongoing and they just ignore me, is it time for me to stop using Ship Station and go to another company for my shipping needs. I don't really understand why they don't care to help me.

Hi, can anyone help me find the barcode to scan so that shipstation refreshes our stores? 

Hey guys, we have an issue and hope someone has a quick fix because shipstation said that it can take 2 weeks and that they have escalated the issue. When we do a fedex label on shipstation, the tracking link they attach to our shopify and etsy order does not work. If this happened to someone and you know how to fix this please let us know. Thank you!

Good day, I have warehouses across the country. Each one, has its own UPS Account # I have all the ship froms loaded & all the UPS#s loaded Each warehouse has a unique login, but if one changes the primary UPS account, it changes for all logins/locations, How can the specific UPS acct #s be assigned to specific ship froms, or even just selected, when processing manually? Thanks!

When creating a label Australia Post has the option to 'Send tracking notifications to this recipient (optional)' as a checkbox.Please integrate this feature into shipstation as it provides the option to:If selected, delivery notifications keep the recipient updated when the parcel is:Being prepared by Australia PostOnboard with the driver for deliveryHad an attempted deliveryDelivered

Can you please implement "schedule a pick-up" for NZ Post/Courier Post from within Shipstation. At this stage, we have to call them to arrange a pick-up. This feature works in eShip/Starshipit, so obviously it is possible.

I have had a paypal chargeback from 8 months ago. But I can no longer locate the shipment on Shipstation for proof of shipping. Any tips on how to access the shipping notification. And secondly does this mean I need to start manually adding shipping to every paypal order on Paypal website to stop recurrence of this situation. Help appreciated.Geoff

Hello,  The integration with my Squarespace store is only bringing in some of my orders, not all of them. What can I do to bring the rest into ShipStation so I can print labels and get the products out the door? Thanks for your help,  Candace

Hello, please add filter and sort by Batch functionality in Shipments Tab in V3. Thanks!

We set our return window to be 35 days from the ship date. So, if a customer uses the return portal after 35 days of the shipment created, it will return a message "This item's return window closed on X/XX/XXXX".  My issue is that the X/XX/XXXX displayed for my return portal is always the SHIP DATE, NOT 35 days after that ship date. This could cause the customer who had not attempted to return until then to complain that the return portal already closed even before he receives it.  A screenshot of an example is attached. I have contacted support and the ticket was escalated to the developers about a month ago. No updates yet. I have tried to change the return allowed days after shipment from 35 to 30 days to see if that helps (and it doesn't). I am starting to wonder if this is a system-wide issue that no one has noticed yet.  If you use an automatic return portal, is this feature working correctly for you? Have you experienced similar issues? 

Original post by user Jordan Talmor   Please add the ability to reorganize tags after they have been created so that they appear in the order that you would like, instead of the order that they were created.

I have been having issues since late June/early July with the Ship Date when creating my labels. When I create my labels for next day, it's changing the "Ship Date" back to the same day...sometimes. This doesn't always happen. I've chatted with support and they keep saying they will pass it along and get back to me, but it's been almost 2 months and this issue is still occurring.  I don't have the "Automatically Print for Next Day" if after a certain time turned on because I want the ability to be able to select my ship date without having to worry about what time of day I am creating labels. Is anyone else having this issue and have you found any work arounds?  Thanks! 

Under Carriers & Fulfillment > Settings -> Update Payment, I keep getting the error:"An error has occurred. undefined" when trying to update my credit card. Anyone know why?

If I have multiple stores coming through from one order source (lets say 2 stores coming to SHIPSTATION from CARTROVER), will I see , or be able to see, which store it came through to CARTROVER, or will I only be able to see that the order came from CARTROVER and not see which store it came initially from?

We have had about 200 boxes shipped out in early December still not make it first week of January. Most customers are being extremely patient but for those who's patience has run out we've reshipped with other carriers. Since USPS will allow loss claims after 15 days, we submit a claim the day we reship. Like clockwork, as soon as we file a claim the package that sat at a sort center for 20 days miraculously starts moving and the customer gets both boxes. Now we have to work with the customer to have them refuse the USPS package so we at least do not have to pay return shipping. The disaster here is that the loss claim is denied but they don't have the humanity to realize that they owe us the shipping cost since that is lost forever and they were 100% at fault for causing us to have to reship in the first place. We are losing a ton of money in both labor costs and actual shipping, not to mention floating inventory.

ShipStation has a known issue that for some customers tracking info is not uploading to eBay. You should immediately check the Awaiting Shipments tab in Manage Orders to see if you are affected. If you are, enter the tracking data immediately. You can do so by using the dropdown next to Purchase Shipping on the left of the records list. I'm surprised that ShipStation has not notified users about the bug. As you know, timely uploading of shipping info is necessary to maintain the highest seller status. Losing the status will ost higher commissions and possibly reduce sales. To make matters worse, eBay algorithms can take months to restore the status even when all subsequent tracking is uploaded on time. I requested during a support chat that ShipStation contact eBay to explain the problem and advocate for eBay to waive these violations to prevent the higher fees and loss of sales. The support person would not even acknowledge the request. If eBay doesn't waive the vi

If I have an open invoice with a retailer, my entire store no longer syncs with ShipStation. That means I manually have to enter all order information into ShipStation until the invoice is paid. We have a net 30 day policy, which means the invoice will be paid within a month, so ALL of my store orders will not sync for likely several weeks. Once the invoice is paid, I will then have to archive it in Wix so my store begins to sync again. Every time I issue an invoice to a retailer, ShipStation loses it's value because the integration for all of my store orders no longer works. Please fix!

anyone else with this issue??

When I connect an ETSY store to shipstation, I get "You have no orders "Awaiting Shipment from the marketplace," and on the store setup page, the status displays an exclamation symbol, not a checkmark.

Hi, I'm trying to ship an order to South Korea and I continue to get an invalid postal code error. I've double checked the address with the customer, looked it up on google AND checked it against the Melissa database and it checks out as being correct. HELP!