Discussions

I'm trying to pull a list of all orders in shipstation to extract the shipping cost but I'm having a hard time figuring out what field the shipping cost lives within.

How to view shipping fee for all shipments not just one at a time

This has been infuriating now for weeks. What's causing shipstation to force us to manually select orders again and again, every single day. https://youtu.be/V_ycosGx0p8 

Hello,Can you see the so called "Chat" widget when you go to help section after logging in? The video shows that but not to me. Also, shipstation does not provide any phone numbers to contact. Does anyone have a solution to get a solution?

How many of you out there are running into non-stop issues since the recent implementation of API 4.0 for DHL eCommerce on ShipStation? Going back months, ShipStation did not implement this new API 4.0. Just recently (I believe on July 20th), 4.0 was switched over on my setup by ShipStation and there have been non-stop issues. 1. The rates being displayed ARE NOT my rates from DHL eCommerce. No matter what type of service I select, the rates that are returned are for another service type. For example, if I put in a 1 pound package using Service Type A, the rate that is returned is a 1 pound package using Service Type B. This appears to be a developmental issue and is currently being looked at by ShipStation. 2. The weight of the package, even though being put through as ounces on the ShipStation end, is converted to kilograms and then back again resulting in a HIGHER weighted rate than what should be displaying. So, aside from "1." above in which the incorrect service rate is

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I've noticed in the last few months that if I attempt to apply a shipping preset to more than 5 rows of orders, the "rate" wheel will just spin endlessly, and never actually update the rates. This is pretty frustrating when dealing with large quantities of orders, and it never used to be a problem. Anyone else experiencing this, or have a possible fix?

Is it possible to have hold a webinar regarding the Automations? I love how they work, it makes everything much easier however I have a few that do not quite function as intended and I would like to see a more advanced lesson that moves past the whole "This is what automations are" step and jump into what you need to do to make certain automations function correctly.

Is anyone else having the issue with order alerts not picking up on orders to combine? I can find them manually and combine them. But shipstation isn’t suggesting them. 

My current environment is Magento 2.4.2p1, Linux, PHP 7.4 I normally install the ShipStation extension by downloading the zipped folder and extracting it to app/code. I saw an updated composer package in the Magento Marketplace. Decided to install that using - composer require auctane/api. It downloads, installs and compiles without issue. When I go to ShipStation.com and test my connection, it works Ok. Once, I click Connect, an error is thrown - an error occurred attempting to update orders: invalid xml. error: 'data at the root level is invalid. line 1, position 1.' we received: 'an error has happened during application run. see exception log for details. ShipStation is unable to connect to the store. The Magento system.log file indicates an issue with the file Export.php at line 292. main.CRITICAL: TypeError: Argument 2 passed to Auctane\Api\Model\Action\Export::addXmlElement() must be of the type string, null given, called in /home/public_html/vendor/

Is anyone integrated a My Bright Sites shopping page with ShipStation?  and if so, was it via API?  XML Store?  and all working well, any hiccups to be aware of?  Inventory integration all good?  Thank You

Shouldn't the autofill amount for insurance be based on the product total rather then the order total? I've noticed this especially when splitting an order that later the split order may be for one item but the autofill was for the original total value which is much more. I have to be more careful now and I'll be watching for this. I'm curious how much we have been overpaying in insurance fees.

We updated a few prices on our website (like I'm sure many are having to do these days) but when doing a manual order the old prices show up causing confusion. How can we refresh this?

Hello,  Is it possible to add a 3rd party shipping account (specifically FedEx) to ShipStation? I have the requirement for one of my drop ship accounts to use their FedEx account and I can't seem to figure out how to do it via ShipStation.  Any assistance will be greatly appreciated.  Jim

I am trying to purchase a postage and it doesn't let me.I stops at right here.It's been like this for about an hour now.So I was trying to open a stamps.com account to see if it works and it also says my payment method is not valid.And I called the bank of america and they don't see any payment that was attempted.Does anybody experiencing same issues as I? 

Hello, we are looking to track inventory for all our products (over 5,000 SKU), but at the moment, all products are ticked "do not track inventory" and we do not see any ways to "untick" them other than manually one by one. Is there a way to do this for all producst at once ?Any help would be grately appreciated.Thanks in advance.Daniel

I am very new to Shipstation.  We want to link SS to our Woocommerce online shop.  Is there a setting in SS so that you can create the customized and branded tracking pages and emails without having it linked to your store in a "live" situation?  Is there a sandbox setting where I can do all the work and then link it to the live store and have all formats and settings transfer?  Thanks.

I am constantly being re-directed to Subscription Billing Information screen, to update my information. The problems are, one- that there is no information to update, and 2- I can't go to anywhere else on shipstation.

We just transferred the printer to a different computer and we can't get the Shipstation Connect to properly work or even read. Has anyone had this issue? It doesn't pop up on my printing pages either. I haven't had this issue before before and it always worked but now I can't get it to work. Any thoughts?

I am trying to get the address type on a custom packing slip template. It would be useful for when using scan to ship for a person to know whether to use FedEx home or ground without having to open the order at all and know which service to use. Is there anyone in the custom template world that knows how to get this to display on the PS?

I am seeing if it is a good option for me to acquire Shipstation, so I am checking the UPS fees. The thing is that I haven't been able to integrate my UPS account with Shipstation. Could someone give me the fee for this packages please?37.4 in, 37.4 in, 23.6 in, 50.7 lb45.3 in, 24.4 in, 8.66 in, 19.8 lb I would really appreciate your help with this.Thank you!

When I send my Walmart fullfillment orders to FBA(US),why it shows 'The field PerUnitDeclaredValue has a value of USD, was expecting CAD'?But my sales on Walmart are all USD,and there is no button to change the currency on Shipstation.

I cant seem to connect to my 3dcart store also it shows that I have 1 marketplace store is connected which I can't see what store is connected to my ship station site

Didn't change anything and started receiving this error this morning.  This was working find last week and years prior.

Hi there,   I need to apply my IOSS (EU) tax identifier to all shipments going to the EU.  I have followed the directions on how to  set this up in the new UI and I also have automations successfully in place so that all imported (or manually created) orders from EU countries are automatically assigned the IOSS Tax ID.  I can successfully see that the Tax IDs are applied in orders that are Awaiting Shipment:     So far, so good!   My concern however is that once an order is processed, there's no way of seeing whether or not the Tax Identifier was actually applied to the order (and therefore the shipment data).  It is essential that merchants have some way to check whether a given Tax ID was assigned to a shipment, since:   The international authorities may erroneously attempt to bill the customer for additional taxes.  In which case we need to be able to find evidence that we did in fact apply the correct Tax ID to the shipment so we