Discussions

On the email notifications, how can we edit what the item list displays or how it's displayed. We would like it to be QTY, Description, then Item #. Is this possible? Or can we have just the title of the product and qty displayed? 

Original post from user Jason French   I know that Shipstation can integrate with a Facebook Shopping, but can I integrate Shipstation with Facebook marketplace orders?

Hello,  We've been shipping orders from Shopify twice, one from our warehouse and one from FBA, and no one on Shipstation, Shopify, or Amazon can help us sort this issue.  We had our Shopify store and Amazon store integrated with Shipstation.Amazon store has both FBA and FBM SKU's. All FBM is shipped using Shipstation.Shopify store only ships from our warehouse using Shipstation. Whenever an order was created on Shopify, it was sent to Shipstation and also to Amazon to be fulfilled by FBA through MCF. Shopify store is set to be fulfilled manually, and after a lot of back and forth with Shipstation and Shopify, our problem was not solved. So I deactivated our Amazon store on Shipstation and the problem stopped. But this is just a short-term solution, we need a solution for our FBM products on Amazon. Has anyone experienced something similar, or could share some insights?

An error occurred attempting to update orders: Unauthorized :

Context: Age sortation is useful to show what orders have been in the queue the longest.  Problem:Ever since we started with the new eBay API integration the age does not sort correctly. See photo.  Request:Please fix and show actual age of the orders from eBay. Temp. work-around: Sort by 'Order Date' instead of age

Recently we received the notification of the new Ebay integration from ship station.  We followed the instructions in the email and updated as requested. Since this update we have noticed the some customer address information is not being imported from ebay accurately.  The issue is most common with international or Puerto Rico addresses, however we have had some addresses not import correctly for US based locations. We have already had to provide refunds to our customers for items not delivered to the correct address when it was found the shipped to address in ship station was not the same which was within ebay.  I sure hope ShipStation looks at this and quickly resolves it.We like most things about ship station but your frequent updates with poor quality control of implementation changes are becoming frustrating and now costing us money.  Pretty disappointing that there isn't an easy way either to let someone at ship station know of technical glitches th

Over the past week I have noticed a change to my order summary and packing slip layouts. Something has added an extra item (when its not really an item) but its more of a header that can be very tricky when picking orders. I have attached a few examples. I did not change anything in my eBay integration nor change any settings in Ship station to cause this. Typically I use the order summary as a guide for larger orders as I do not do any scan to ship or fancy things like that. Has anyone else noticed this problem? I sent an email with screenshots earlier this week and they have not even acknowledged me. This appears to be eBay related only. Something changed where Ship station now displays the description/specification data from the eBay listing. I have all of the things turned off for eBay.    

any one else realize that Walmart sync to shipsatation  take a long  time or  doesn't syns at all evey other day only hae the problem with walmart not amazonor ebay  

I would like to figure out how to get my shipments to come up grouped by their selected shipping method every time I open shipstation - instead of having to manually select that each time.    Any suggestions? there used to be a way to chat with a rep and now its all automated 

Oddly enough there doesn't seem to be a *single* comprehensive report that can be downloaded (by users) that has "all" data that would be applicable to auditing shipments effectively. If I'm mistaken please correct me.When navigating hundreds of line items it's impractical to examine 2 separate reports. Specifically we're looking to know/download a report in CSV or Excel format that would have the "carrier fee" *with* "Item name/SKU... order amount paid, order item quantity, order item unit price"  

When we initially connected ShipStation to or WooCommerce,..  syncing worked fine,.. but now we get the following error:   An error occurred attempting to update orders: Invalid XML. Error: ''=' is an unexpected token. The expected token is ';'. Line 69, position 127.' We received: '<!DOCTYPE HTML> <html lang="en-US"> <head> <meta charset="UTF-8" /> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" /> <meta http-equiv="X-UA-Compatible" content="IE=Edge,chro' We've done EVERYTHING suggested to fix this: plugin conflict detection, checking for carriage returns in the ship to's, uninstalling and reinstalling the plugin, ect. ShipStation says it's WooCommerce.  WooCommerce says it's ShipStation.  Can anyone help?  We just want it to get working again. Thank you in advance.

For some time, I don't know how long, eBay is blocking or filtering my shipping notifications with tracking and info, what do I do?

Just wanted to drop this here for anyone wanting to do what I just did... customizing the "Item Options" field on a packing slip.--We use our packing slip as a visual guide in the warehouse to help us pull the correct items with the appropriate sub-items (or configurations). The default packing slip gives us a small-text, inline list that is hard to read and keep track of so we wanted to split that into multiple lines. Using the "Item Options Without Replacement" option (which, for some reason, doesn't show up in the sidebar) was a good start (https://help.shipstation.com/hc/en-us/articles/360045864211-How-do-I-display-item-options-as-a-list-) However, this still gave us some trouble since often one item wraps to multiple lines so it was still hard to tell one item from another. I wanted to add space between each item. I couldn't just set a "line-height" since that would apply to all lines, even wrapped. What I found is that, within the [Item Options Without Replace

I'm trying to get the integrated label printing working for DPD labels, on this paper: https://www.labelszoo.com/gb/labels/crocodile-lz05-integrated-label/ As recommended by shipstation for this. The labels (and packing slip below) print at the right size, but the "label" is offset from the actual removable label - see photo. In addition, the pdf that generates from shipstation is cutting off ~2mm of the dpd label (though this doesn't affect the barcode).  How can I adjust the position of the label that is being generated, and ensure the full DPD label is being printed?Thanks, Sanjay

I need a to know the total costs for all shipping and carrier costs for a certain time period for example the last 30 days.  I noticed when I run the Shipping Costs report it doesn't include any of the FBA multichannel fulfillment fees.  None of the other reports seem to be able to pull this data either.  Do you know if there is a way or another report that can pull this data?

Before the latest ShipStation upgrade, my user could print labels without having the Permission to "Purchase Postage". The user would tell me when they were running low, and I added funds. Easy. Now the user must have the Purchase Postage Permission, or they cannot print labels.  The alternatives now: ShipStation has a feature to allow an automated purchase of the same amount of postage each time the amount of postage reduces to a specified level. Another feature allows the user to purchase postage when they run out. The first feature is a nightmare for accounting (me) to reconcile due to the same amount being purchased repeatedly. It is prone to human error. The second feature allows a user, who does not have a stake in the well-being of the company, to over purchase postage. This may cause delays in business operation while obtaining a refund from Stamps.com. Those are the issues as I see them. I'm hoping that someone else out there, in a similar situation as me, has implem

Recently migrated to magento 2.4Your instructions for installing the extension don't seem to work for me.Magento removed the web wizard and I'm trying to find out how to install this. thanks.

Does ShipStation have any function to create and print product labels?  Our labels include text and a UPC code.  We are currently using BarTender to create and print our labels but it is not the best solution. Thank you 

Greetings! I 'm new to shipstaion, its very interesting, i sell my products online and i am  looking for a cheaper rates to ship. My customers are complaining about the cost of shipment, i ship internationally and i need help getting a better rates  for my business,  im having problem getting a better rates from the carriers, can you advice on what i can do to get a cheaper rates. Thank you

About a week and a half ago all my orders within WooCommerce stopped being marked as completed. Shipstation still uploads the tracking info but the order has to be manually marked as completed.  To clarify, this process has worked fine for the past 19 months until 2 weeks ago, something had to change on Shipstation's end.  Also, the box is NOT checked where it says "do not notify marketplace" , its never been checked. Can anyone offer any insight into this?ThanksRon 

Hi We need to set up about 20 carrier accounts and it is not going well - 4 are set up and working well..  It is not easy to get the invoice info from the big box retailers - we need their inv no, amount , postal code/zip  on invoice, etc. and get tossed all over the place. The postal/zip alone is difficult - we GoLive with new ERP July 1 and we are not prepared for ShipStation. Any advice?No 2 - Biggest customer uses Loomis a lot  - does anyone here use them and how do you go about it? Many thanks for any help!!

Our last two UPS shipments to Canada have been returned to us the following day with notice from UPS stating that "sender requested return".  We have shipped to Canada through UPS and Shipstation about half a dozen times prior to this without incident. Seeing bugs with Shipstation labels lately too. Trying to figure out what is going on, but of course Shipstation, UPS and Stamps.com all have very poor response. Anyone had an issue with this?

We are working on a custom software solution which will integrate directly with 3dCart and ShipStation allowing you to monitor all of the packages you have in the mail stream from one powerful dashboard. Our goal is to create an easy to use yet robust platform to allow daily delivery statuses to resolve issues before your customers become aware of them! We are in early stage development and we are gauging interest in the platform. If you would like to sign up for the Beta program and test the software, or if you would like to learn more about it, please follow this link:https://shipshadow.com/​​​​​​​Thanks!

I know the documentation does say that the Print To settings are user specific and browser specific. However, for one user on one browser after setting the default printer every time they come back in the settings are back to Always Prompt. How can the default printer be set?

We offer our customers additional services such as "add a catalog to my order," or "notify me if items are on back order," and the option to rush an order for an additional fee.  On the checkout page, the customer checks the box next to the option or service they want to add to their order.  Is it possible to map these options to the orders in Shipstation using some of the fields available in the order notes?