Discussions

Hi guys,hope you are wellI notice we have Amazon US and CA fulfillments available but not Amazon AU.. can we please add Amazon Australia to the list? They have recently started their Multi-Channel Fulfilment (MCF) order function on the Australian site and would be great to have it on Shipstation as well! thanks and regards 

Hello,I tried to connect my shipstation connect to my ipad and the .DMG files are not compatible. Do you have a recommendation to help me?

I have had shipstation for a half year now without any problems but all of a sudden i cant import any orders from woocommerce. Ive tried customer support several times with no response im at a loss. My woocommerce shows the orders have been exported to shipstation but i keep getting a <!DOCTYPE html> error. Currently im just typing all my orders through UPS site its really frustrating.!

The format has been messed up for over a week, now, it's on multiple devices so I don't think it's on our end. The order # column is huge and we can't resize it?  

Hello, We're having issues with having Company Names appear as part of the Return Address. We ship for many different clients from one "Ship From" location. For each of our clients, we have the "Always use Company Name on the Return Address printed on outbound labels" selection box checked.  For USPS and UPS, the Company name appears as desired, but running into issues with DHL eCommerce.  It just says "Shipping Department" (or whatever we have in the "Name" field" in the Ship-From). Is there a way to get the Company name to appear as part of the return address? This is especially confusing when trying to process returns, as we're not able to easily spot the returns for our clients that require quicker return processing. Thanks,Chris  

How do I set up postage for a number 0 bubble mailer that weighs 4 OZ? Is it considered a package, letter or what?When I try to enter the information it show $ 7.38 for postage.

Hello, Recently we noticed that we cant generate Amazon shipping labels and gettin always the same error :No eligible service offerings received. You may be after the cutoff time for collection. Try moving the ship date to the following business day. (400, d65f62d8-cd5b-4870-a3ba-031e5f3a7e47) Even we tried to move shipping date, always before was all perfect. and is only for one service amazon shipping large. Is anytbody dealing with same problems? as i remember was same last week.. after it was many people who deal with the same problem and it was fixed in couple of hours. Type a message

It would be nice to see how the payment was made for an order before shipping.  We need to double check certain payment types.

We use Scan to Print to find our orders and ship the USPS orders through that function. On First Class mail the print label button works every time not problem, if the package is shipping Priority Mail it will hang up in processing and you have to hit the ESC button to get out of it and then rescan and more than likely it will ship fine.  Does this happen to any one else?  Have you found a solution? 

We are an online store using Etsy and Shopify.  We ship via Parcelforce (Mainly) with some exceptions depending on postcode   We are interested in having a custom label/pickslip written to pull all the information that we need including the shipping label all onto one integrated label. At present there is no standard layout within Shipstation that will bring through what we need in the layout needed   Is there anyone on here that may be able to help with this please?   Best Wishes   Emma Bumbles and Boo Ltd www.bumblesandboo.com

Of the 1600+ orders and 360+ active orders ShipStation is only pulling in 35 or so. I don't understand where I am going wrong and I really need to remedy this by Monday. Help! Please!

Is it possible to create labels using the FedeEx Cross Border service?

Hi,  following the successful resolution of a previous problem I've experienced I thought I'd try with this one.I can't use the new layout.  I'd love to, but I can't.  The main reason for this is that address standardizing is a nightmare.  I have it turned off on all my stores because it constantly changes addresses to something completely different if I have it on.  I think it probably works quite well with US addresses but with those in Europe the database seems to struggle and I much prefer orders being flagged up for me to manually check as often when done automatically it changes it to a completely different address. For example an address the other day was 'Flat 3, 7 Robertson Close'  the standardization changed it to '3 Robertson Close' and even added the name of a company based there to the address.  Unfortunately the business was a bar currently closed under lockdown rules so there was no way for my customer to retrieve the package

Canadian user here. We use Purolator as our main carrier, and they only allow customer names to be 30 characters or shorter. Otherwise, we get the error message "Receiver Company is invalid"  when creating the shipping label.   Our orders come from Magento and we use manual orders for those who come from traditional channels.   It would help us a lot if there were an automation rule that allows to set a maximum length for customer names. In essence, it would automatically left trim the customer names to a user defined character length.    I hope it can be implemented somewhat quickly. Thank you,   Vincent 

Our workflow would benefit from a user being able to be logged into both the computer at the packing/label station, as well as on an iPad as they are picking products. Is this a problem to have one user logged in on two "devices" at the same time? Does it cause any problems or conflicts?

Hello, does anyone know how I can add the sender and receiver’s telephone number to the Parcelforce label?many thanks  

I'm trying to set this up.   https://help.shipstation.com/hc/en-us/articles/360058589271-SMS-Tracking-Notifications?utm_campaign=ss-branded-sms-q2-2021&utm_medium=email&_hsenc=p2ANqtz-9JuMydy5YoJJn8SWoN2bWF-8b5j5cB8k5DIuZfxlqVPEtUDY20ntW5EB9NTlEiM6fI8U5U9PnWqHKENec0o9fGr0KF8w&_hsmi=129724489&utm_content=129724489&utm_source=hs_email&hsCtaTracking=986c404d-c3d1-4464-ae55-2e38bda3ed01%7Cfd612232-f7dc-487b-af9e-e91858ba0418 It's saying to go to Tracking Page tab of your store settings. where is that?

Hi guys, After I create the shipping labels, shipstation always shows the shipping account as "recipient" even though I've already chosen my shipping account (I am the shipper). But I called the shipping carrier, they confirmed that this tracking number is billed to my shipper's account, Is anybody meeting the same issue? Thank you

An error occurred attempting to update orders: Could not parse response with status code: 200 from URL: get_products for SellerID: 1601656 and StoreID: 447530  any ne geting a similar reponse right now ? 

An error occurred attempting to update orders: String or binary data would be truncated. The statement has been terminated.

A recent shipment doesn't show up in the Shipments grid. It was entered manually, and it appears in the label queue. I did not receive a Bcc email for shipping confirmation. This has never happened before. I think my only change was to have the order number automatically generated. How can I fix this?

I can't print more than a few packing slips at once. If I try to print 10, it won't let me preview them, print them as normal, print via shipstation connect, or download them. It's just a black screen where the preview usually is. I have to go in and print 3 or 4 at a time. It's so time consuming. Anyone else run into this issue? Any fixes? I've contacted support who's supposed to be getting back to me, but it's taking a long time & I need to get this figure out ASAP. Printing 150+ tickets 4 at a time isn't sustainable.

I am new to the platform.  I'm posting here because I have repeatedly stumbled over the user interface for ShipStation.   I get that different people approach software design and user interfaces in different ways, but after fighting with it this morning, I was seething. So, I decided to post something and see if anyone cares. I'll pick one issue to start with: the "import customers" feature.  This works (allegedly) with comma separated value (.csv) files.... except when it doesn't.  And when it does work, it doesn't work well.  I use a Macintosh running MacOS, and I can use Excel or Numbers (the Apple-branded spreadsheet) on my computer, and neither one can produce a .CSV file that ShipStation import will read - I think it doesn't like the way MacOS handles carriage return / line feed characters.  So, I gave up on that - I now have a single file that contains the names of any customers that I want to hand-enter, and I use a very, very simple text edit

It seems ShipStation updated their Store Setup and eliminated the Notifications tab. Was told that it was integrated with the Branded tab. However, they seemed to have removed (or forgotten to include) the ability to change how a marketplace is notified of a shipment. It used to be immediately, when it hit the mail stream and/or after a certain period of time. Now, there is nothing.....Just choosing an email from ShipStation or not. I had various settings for various marketplaces given the type of business. I needed to change one, but can't do it now. I guess this change is so new that none of the help articles have been updated and support isn't sure what happened. Feels like the product team missed something.....

Whenever I need to ship an Amazon package that qualifies for cubic rate, Amazon's cubic rate price is ALWAYS lower than the cubic rate offer via Stamps. Can other users report if that is true for them, also?