Discussions

How do I arbitrarily add twenty cents of additional postage to all labels? It might seem silly, but I if wanted to burn twenty cents on every order to ensure I'm not underpostaged due to the post office deciding I'm over an ounce limit, how can I do that?

I print 4x6 labels on my thermal printer, and yeah, they're okay. Postage in the upper right, return address in the upper left and address in the middle. Boring. I'd like to print my labels as 4x8 so they fit the whole front of an envelope. I'd like to put my logo with the return address. And then, of course, put the postage and bar codes in the right places, too. Is this possible?

We ship a selection of products that have common categories - ie the protein they use. We have a wide range of items and our warehouse is ordered by the product categories.  I'd like to have my products print on the packing slip not in the order that the customer added them to the basket, but ordered by the category each product falls into - so that, for example, my team can pick all the 'lamb" items from the "lamb" section, without having to go back and forth to each different section. I've categorised our products in ShipStation, but wondering how I can then get this to affect the ways products are ordered? Or is there a way to simply rank/layout products so that they always print in a set order?  Thanks, Sanjay

Hi, Been using shipstation for several years. Suddenly, UPS isn't showing in my list of carrier options even though it's setup in my list of carriers. I've disconnected and reconnected a few times hoping that would solve the issue. That didn't work. I've reached out to customer service but they don't respond at all.  Does anyone have any suggestions? Thank you.

I like to know how to remove USPS for ShipStation

Every time I submit payment, it says "An unexpected error occurred. Sorry but an unexpected error occurred." and does not allow my to purchase credits, so I have been forced to use more expensive carrier insurance. Is anyone else having this issue?  I have already cleared cache and cookies, tried another browser, and logged in and out. Google Developer Mode says it is a Error 500 which is a Server error.  I contacted Shipsurance and they said it is not their issue and to contact ShipStation. Screenshot with Google Dev Mode attached. 

We are franchising an need to set up a new store that migrates the orders from that franchisee region into

I noticed that I have to use account of stamps.com to connect SS with USPS. But we are offered discount rates when using our USPS account to ship, just like Fedex. How can I apply my discount rate from USPS to Stamps account? Thank you!

Hello,I am having issues getting our account from a retailer to sync up with ShipStation.Has anyone else seen this issue or found a solution?

How can i will get rate UPS SurePost services for one a specific order, width API ?

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We Currently use windows PC and a ZP450 using the default manufacturer driver for our packing slips. The labels we use are standard 6x4 on perforated shipping label slips, the packing slip that we tested were both custom made packing slips or standard default packing slips. We have it set-up where all shipping labels print with packing slips. When we generate labels  in batches or simply purchase a single label within an order page, we found that shipstation occasionally (more frequently) prints blurry text on the packing slips and shipping labels. Regardless how many times we configure the printer on the print document that we download at first generation. What we found out is in those orders if we bruteforce shipstation to regenerate the labels and print, the print comes out as intended without any blur. Is this because of a back-end programming that shipstation needs to work on?

Hi AllI am new to ship station and signup two weeks ago since than having hard-time integrating with Shipstation. Does anyone else having first time integration issue as well. If so what you have done to resolve it.Kayesh 

I'm trying to display a custom field on our packing slips that has a leading "#". It's preferable in my use case that the "#" not appear on the packing slip. I was looking to use the css:first-letter to change the leading "#" to white or display:none, but I'm not getting the expected results. Anyone know if this is supported in the Custom Packing Slip tool? Any other suggestions to achieve this would also be appreciated. Thank you.

I have a number of products. Each one has a SKU. I have created product entries for them and given each a weight. So to this point, everything is good. Coins weight 1.8oz. Pins weight 0.2oz. So given an order with some coins and pins, ShipStation knows what they weigh. Here's where it fails - the envelope, label and such weigh 0.4oz. This needs to be added to the final weight, but there's no way to do that other than changing the weight by hand for each order. This makes knowing the weight of the items somewhat worthless. I'd use automation and simply increase the weight by 0.4oz, but this is also not usable, as the packaging type changes. Coin order of two or fewer go out in a letter. Three or more go out in a large flat. Those weights are different. So what's really needed is a way to say "for any order, if the package is a letter, add 0.4oz. If it's a large flat, add 0.7oz." And so on. See the need?

I have tried and tried for weeks to speak to someone. The chat window only opens up an automated window that is in no way helpful to what I am trying to get help with. My tier is supposed to have live chat and email and I have been unable to get both. How on earth can I contact support if these options are unavailable? 

I import orders from PayPal. When my eCommerce code gives PayPal an order, there is always a line item for taxes/discounts/coupons that has no SKU but must be included for the price to be correct. When an order is imported into ShipStation, this line item is also included, and it makes working with orders difficult. I'd like an automation where I can simply say that line items without SKU are ignored. Or some way to ignore line items with no SKU. I can't even delete them by hand, as deleting an item is not supported when that items is imported from PayPal. Please advise! Thanks!

When Etsy buyers check out they can add a gift message to their order. However this information doesn't get transmitted to ShipStation in any way. 

Thanks to the Devs for implimenting [is_gift] and [gift_message] flags from Etsy, but could you please also add [needs_gift_wrap] or at least [gift_wrap_price] ...? Many thanks

 I had to revert them back manually, but not until after several orders had gone out. As we sell Haz-Mat products, this is a DOT violation! Very frustrated right now. Has anyone else had this issue?  I just had over 2000 orders change from the Mapped UPS Ground to 2nd Day Air all on it's own.

We're currently migrating from Purolator's in-house platform to ShipStation.Currently, when we create a label, we input our reference # in Purolator system (our internal shipping slip #). Two neat features result from there:The reference number appears on the label;Our customer service can use this reference number to track the shipment on Purolator.com (they do no have the carrier's tracking number on hand, so it is very convenient to be able to use the reference number).With ShipStation, there's an option to add messages on the labels, but Purolator does not seem to have been programmed to work with that.Additionally, when we create labels with ShipStation, the tracking using our reference number (order # in ShipStation's case) on Purolator.com does not return anything. It would be great to have these two features available again. Thank you!  

I'm having an error about XML commutication with Cin7. The error is as follows: An error occurred attempting to update orders: Invalid XML. Error: 'The ';' character, hexadecimal value 0x3B, cannot be included in a name. Line 6, position 837.' We received: '<!DOCTYPE html><html xmlns="http://www.w3.org/1999/xhtml"><head><script type="text/javascript">wi From what I understand, there is a ; somewhere in Cin7, our ERP, that shouldn't be there. I've looked in recent orders and can not find any semi-colons. I have found other error codes like this one but the line and position are diffrent and the places they tell me to look are already blank. Any help to start shipping again would be greatly appreciated.

How do I remove items from the list of sales

So we received an email a few days ago that UPS rates were going to receive a LARGER DISCOUNT starting today. NOTHING about a rate increase.... From everything I search online UPS did NOT raise standard ground rates in the US recently (since the beginning of the year).... however, all the prices for UPS have INCREASED today. I even went back to an order I shipped a few days ago and put in all the same information and the cost went up 0.75 on a $12 shipping cost.... I thought the prices would go DOWN if the discount is larger?

Good morning,  We have finished setting up our own UPS account and integrating our negotiated rates. We did all of this to enable EDI support with UPS to make customs processing easier.  Could someone please point me in the right direction for how to enable EDI support at UPS? I have talked to both Shipstation and UPS and neither seem to know how to go about that.  Thanks in advance!