Discussions

Hello. Looks like something happened with my account. It shows it closed I didn’t call anyone to do anything as such. Can you please help me 

Original post by user Jennifer Burke   I want to change the color of the bar across the top that says packing slip from gray to my brand color.  I cannot figure out the code to make this work and where to put it.  I have tried several things with no luck.  Can someone help? Thank you!

Originally posted by Retter   When I create a batch on the orders tab it does not show up in open batches on the shipments tab. This is an issue because I want to bulk process all open batches (rather than doing each individually). Does anyone know why created batches that are not processed don't show up in the open batch section of the shipments tabs? Or perhaps what qualifies as an open batch? And does anyone know of another way to process batches in bulk?

Originally posted by Made Brands    Has anyone shipped to Japan through Shipstation? I know it doesn't validate those addresses but can you still ship?

Hello, My store sells many items of many various weights and dimensions. Similar stores all offer free shipping on orders over $99, so I do the same to stay competitive. But when it comes to oversized items, I'd like to opt out of the free shipping, or add additional charges. This is also what other similar stores (on different platforms) do as well. The issue is if I get an oversized shipment I end up losing money because of the shipping costs. Is there any way to configure this with ShipStation? I want to exclude certain items from the free shipping option, or be able to add charges. For example I have UPS 3-Day shipping as an option for $14.95 flat rate. This works great for the vast majority of orders. But I just got an order for (4) walking sticks that totaled 5lbs 8oz, dims 38x10x3. The customer chose 3-Day Shipping for $14.95, but the shipping ended up being $51, which put me way in the red. I've read through all of the shipping tutor

Hi, I know I saw it on the site before where i can purchase a label printer and from Ship Station at a discounted price. I have been looking all over the site to find it with no luck. Can you point me in the right direction. Thank you.  

I am having an issue with UPS that was set up through ShipStation. when I try to get rates for UPS I have two different rates. When I go and try to print a label from the account set up through ship station at my trial I get an error. When I try to fund the account it says Unexpected provider? I am not able to click on the settings icon either. I am able to use the account for ups that was set up manually but the rates are actually higher. Can anyone help with this or I've any info on what o do? I can not get anyone on the phone or to return my calls it has been two days.

  I have the worst time with SS now.  I actually upgraded my laptop because the OS couldn't run the newest version of the website.  Well, I still can't run the new software apparently and it's really pissing me off.  Latest error "wait operation timed out" when trying to purchase labels.  Switched back to the old version of the site and still get the error.  Of course, status.shipstation.com says everything is running fine. Suggestions?  So much down time with SS in the last year and it's getting really frustrating.

Does anyone know hot to correct this?  I have Ebay orders but I cant load them into ShipStation because I get this message.   I found this: Click on My eBay at the top of this page > Account tab > Site Preferences > Third-party Authorizations > Show Do you see an authorization for your listing tool there?  Click on the "Revoke this authorization" checkbox for it then click on the Apply button.  Next time you use the listing tool, it should ask you to sign in to generate a Token. But it does not correct the problem.  Please help! 

Anyone know if this is a server error?

We just started getting these warnings for FedEx Ground ship method. How to disable this so we can print batch?FEDEX MAY ADD A HOME DELIVERY SURCHARGE TO THIS SHIPMENT LATER IF THIS... -or- Should I change all Ground Ship method to FedEx Home Delivery and hope it gets corrected by FedEx?Thanks! 

Trying to get some ups express packages shipped out and arrive on Saturday. Cannot find the addtional shipping options. I see the guide online where you set the location, carrier, type, weight,size, etc and then they show a tab for additional shipping options. We dont have this tab.

There are no Shipping Email Notifications being sent since 2/16.Nothing has changed in my configuration or email program.No email reply from ShipStation SupportThis is a big problem. 

 Hello All, Anybody facing issue in creating orders via API?Getting error:"Message":"An error has occurred.","ExceptionMessage":"Invalid warehouseId","ExceptionType":"System.ArgumentException","StackTrace":" at SS.OpenApi.Utilities.AdvancedOptionsHandler.SetWarehouseId(AdvancedOptions advancedOptions, Order dbOrder, Boolean isShipEngine) in 

Original post by user Byron Stout   Hey all.   we use ecomdash for inventory management, kit building, built product building etc. We have multiple brands, on multiple marketplaces.    We want to use shipstation for our shipping. But we are not sure if we should connect ecomdash directly and port the orders to shipstatation or if we should just connect each individual marketplace to shipstation.    Neither shipstation or ecomdash could really help. 

Original post from user D5379   The get rates api is returning this "Message": "An error has occurred.","ExceptionMessage": "No applicable services were available for the configured shipment",what should i do..?quick response will be appreciated.Thanks  

Original post from user Kara Froula   How can I view and edit my email templates? They are only showing in HTML right now. I have tried to click the edit HTML button and it does nothing. I want to be able to add text and need to be able to preview it as the normal email.    

Original post by user Adam Daley   I drop ship for a customer of mine (we use BigCommerce). I have my packing slips setup nicely but I want to do something custom.   Right now my own store name/info appears on the packing slips. I'd love the ability to print my customers info instead. I have a custom field I use ONLY for this customer. In Big Commerce it's a PO # field we've added to the address book. I then edit the first custom field in ShipStation and put the PO # in. So when I print my packing slips I show the PO # below the ORDER #   I'm looking for a way to have an IF THEN statement in my packing slip. Basically IF a PO # exists THEN print ABC Company as the store name. ELSE if PO # does not exist then print XYZ Company as the store name.   Another use for this is that I also manually enter an item called "PO #" so that I can easily see the PO # in shipstation (it does not import custom fields from bigcommerce). So i'd love to be able to say IF SKU is PO # the

Hello all and our outbound shipping notifications to customers stopped sending on the 16th. No changes were made to the system so can only assume there is some kind of outage.  Is anyone else having this issue this week? Thanks for any input Dave

Does anybody have issues where the saved filter drop down has disappeared since Monday 2/22/21?

not letting me sync form ebay and Walmart and customer service seem to be down any one else having problem right now? 

Hi There - has anybody been recieving Maximum Weight Errors when trying to generate DPD labels through API? We have been recieving these and have an open ticket for weeks that shows no signs of solving. About 40-50% of all our labels return this through the API. Wondering if anyone has experienced the same and had any advice/feedback.Thanks very much in advance

Anyone able to chat/call support team?

I can't find anything on search. Its keep loading and loading.

I have set up my store to send the  Default Shipment Template e-mail notification when I create a label.  Except, for some reason, Shipstation seems to randomly delete my store's setting, so although I think notifications are going out, they don't.  The new screens are not helpful because unless I open up the Communication tab, I don't see the settings for a notification for an individual customer.  This glitch has resulted in not sending shipment notifications because I didn't realize Shipstation deleted my setting.  Periodically I have to edit my store's notification settings and reset the Shipment Confirmation setting to Default Shipment Template. BTW,  my Delivery Notification Email setting is set to Default Delivery Template, and that never gets wiped out. Anyone else experience this?