Discussions

can end of day for ups be added ?

Hello,Newby here.I voided my first shipment as I could not print it. I have not received my refund back on my cc.What am I missing here.Thank You 

HELLO! IS SHIP-STATION DOWN?  I CAN'T GET IN TO PROCESS MY ORDERS. 

I was thrilled to learn ShipStation launched a new feature in December 2020:In-Cart Delivery Optionshttps://help.shipstation.com/hc/en-us/articles/360046301731-In-Cart-Delivery-Options I was all excited... finally, real-time negotiated rates with added bonus features (add $, subtract $ set as $) for only some shipping zones in Shopify. I had Shopify support enable my real-time shipping option and easily connected ShipStation API to Shopify...BUT.Sad.Face.😥 ShipStation is not pulling negotiated rates based on package size/type/dims.Why is this a deal breaker? Try this: price a Fedex 8oz International Priority (if you have the good negotiated rates) -- price it from USA to let's say, Norway. 8oz Priority Envelope.Now price it as 8oz box, 9x6x3 inches. Box is >twice the price of envelope if you have the good rates. In their infinite wisdom, it appears ShipStation had an engineer develop the spec for this feature, instead of an experienced shipping produ

I am confused, I linked my Fedex account and have bought about 30 labels a week ago. Nothing appears in my Fedex account and I have no idea how or when I am supposed to pay for them? 

We're making a rest call with the ShipStationAPI to return all orders in an awaiting shipment status. This appears to be only returning the oldest 100 rows.  Is there a way to make this call return more than 100 rows? I'm not seeing anything like maxRows, row count, etc as an option for the query. 

When I try to create my shipping label, I always get this error message: "Description of good is invalid". I searched online what to do, but didn't get what I needed. Someone can help me?  Thanks a lot!! 

Maybe I'm blind, but is there no way to use Saved Filters in the mobile app? I only see the filter options of Store, Designation, Assignee, Tags, and Order Date... and I don't need any of those when looking at ShipStation on my phone.

Has anyone had the issue where a shipping carrier disappears from the option drop down list in when creating or viewing shipping preset groups?We use Endicia , however now when we try and edit shipping presets or add another preset group Endicia has completely disappeared from the shipping option list. We find in legacy it does show but not in the new layout.Anyone else had this problem?

New to shipstaionCan anyone answer a question i have about end of day forms. I use Royal Mail here in the uk, my question is if i buy the postage/ dispatch the item on a sunday, will the items that sunday be moved into the end of day form for the Monday as we can't actually dispatch on sunday? Also Add on question can you do 2 end of day forms in the same day ie for a 2pm del and a 4pm del? Thanks

Original post by user Erin Johansson   New to ShipStation. How do I print labels for an order that isn't initiated via ShipStation; my wholesale buyers contact me directly via a purchase order?

Twice I've had a dropshipping customer tell me that they have received an email notification with another companies subject line but the body of the email is just fine. Has anybody had this issue?  We have multiple dropshipping customers and each used to have their own email notification so the header was unique. We did not use the short codes to pull the company name, we just wrote it in. On a few occasions, a customer got a delivery notification but another company's name was in the subject, though their info was in the body.  I double-checked the store setup and we had the correct notifications for that customer.  Thoughts? 

Has anyone figured out a better way to do shopify product exports? My issues: 1. Weights are always in grams2. Varients do not have a display name3. There are extra rows just for pictures I think? I make it work. Just wondering if there is a nice shopify app to do exports that are slightly more friendly to shipstation. 

Perhaps there's a feature that I'm unaware of at this point, but having used Ship Station for two years now, I can say that I love the platform. However, 2020 was a year that shattered sales records for the small company that I work at, which is awesome. However, sales in volumes far and above our projections put my small company in a position where we were forced to backorder several products, several times. When we had backorders, it took substantial time in some cases to get product out. I found myself trying to communicate to customers on the back end with information about their backorders- product by product. I've come up short with Ship Station in trying to find a way to select the customers of specific products, and communicate with them in a timely manner. It seems to make sense to me to be able to identify customers in a backorder pattern for specific products so that I can communicate with them more efficiently. Does anyone know of the best way to conduct that type of a

Tried to print a label and got this error.   Tried to hit the help tab and got this error  I'm really in a bind trying to ship out a couple orders and cannot get the account to work or have no way to reach support.  Please can someone assist? I had a duplicate stamps.com account that they closed over the weekend, following the advice form my onboarding advisor.  I think that has something to do with this but cannot reach anyone in support. Thanks Craig

Basically I told them I wanted automation, when 1000 people order the same product I want batches automatically created, automatically using the cheapest shipping option, a batch for UPS, another for USPS First Class, another batch for USPS priority (if the customer chose that option), etc.

Hi all!   I have found that whenever we add a new user to Shipstation, they will be using Quickship, and the label will not print out after processing shipment (either after pressing "S" on keyboard or clicking the Create Label button). We have found that the solution to this is to go to the "Printer" menu in the upper right corner of the page, and click the small gear for settings, and check the box that says "print labels immediately upon completion". This makes our shipping times significantly faster!    

Original post by user Mark Foreman   Unfortunately the feed from my Ebay store is giving shipstation a zero figure for Tax/VAT so the only way around this is to add in some html for the packing slip, any help would be appreciated? I need to show [Amount Paid] divided by 1.2, this would then give us the correct figure of 20% Tax/VAT included in the price the customer paid.

Originally Posted by Mark Sicignano   Is there any chance that there will be a way to get a URL that jumps to a specific order in ShipStation? I'd like to be able to copy a URL and drop it in Trello, or Help Scout, or even in an email to a coworker. e.g., "Hey John, we cannot fulfill this order. I think we're out of stock. https://ss3.shipstation.com/ordernumber/113-4393949-4949322 . Can you look into this?" or "This customer is referring to this order and says she didn't receive it: https://ss3.shipstation.com/ordernumber/113-4393949-4949322 ."  

Original post from user Greg Bentkowski   I was looking thru the reports and I really want to use the Shipping Costs Report.  I need it to give the actual dimensions of the package and not just say it was a PKG.  Is it also possible to add the product that was sold?  Can the OZ be changed back to pounds for the weight.

Originally Posted by Brendan Hanson      We've spent a fair amount of time loading product data in for all of our products (as I assume most users have). Our products are unique in that many of them are very large and ship out individually, meaning if we get an order for 2 widgets, we need to print 2 labels.   Currently, if we get an order for 1, it's great, the system knows the package size/weight/etc, however, if we get an order for 2, we have to go in and manually key in the package specs and then duplicate the package in order to create the shipment.   I'd love the capability to flag a product as Ships Individually or Individually Boxed in order to tell the system that if more than a quantity of 1 is ordered, create a number of packages equal to the order quantity.  

Original post by user Jeremy Earls   Hey All,   I have FedEx integrated into my ShipStation and one of my Ship From locations doesn't have a regular FedEx pickup.  Am I just totally missing it or is there no way within ShipStation to setup a pickup?  Does everyone already have regular pick-ups normally at their locations?  Throwing it out there as a suggestion/question.   Thanks all!

I have Fedex and UPS fully integrated into Shipstation so I can see my shipping costs and decide which is the best option for my packages. However from my billing I have noticed especially with residential packages that not all the fees appear on the total cost in Shipstation. Fedex has extra residential fees for low populated areas and can run about $4 per package.  I have checked with Fedex and they said there doesn't seem to be a way to detect it up front. It is billed after the fact.  Has anyone else had this issue or way to figure out how to have it calculated in to the cost for the label before creating it?

Originally Posted by Ming Shan   I input carrier for the insurance field with the quantity and it'll show it under shipped but after a while or processing other orders, it resets to none as if I didn't request any insurance.  I already understand carriers have a default insurance but if I'm understanding correctly, if you input a number greater than the default, it would use the input number correct?  Please let me know what is happening.

Originally posted by Kevin Gunter    On Orders: Awaiting Shipment page, any of the operations in the Print dropdown should print in the current sort order of that page. For example, when selecting all orders, the labels get printed in the same order as the orders are sorted on the current page. However, the items in the print menu (e.g. Packing Lists) are not printed in that order. I suspect those are always printed in the order they appear in the backend database. Since you can apply ordering when printing labels, you should apply ordering when printing any other printable list.   The reason this is important is that we lay out all of our packing slips, preferably sorted in SKU order, place the item on the slip, then match the label with the order. If the order of the packing slips does not match the order of the labels, then we have to do a bunch of searching and matching (which can take considerable time).