Discussions

Shipstation is blocking the printing of Purolator labels.  But, this is an error.  Purolator intended to blacklist just a few postal codes from processing shipments, but ALL shipments have been blocked. This needs to be communicated to both Shipstation technical support and Purolator.

Just a quick question on manually entering a new shipping address. On most websites I frequent, tapping the first letter key of a desired state steps me through the various states beginning with that letter. It’s a nice time saver. I’ve not found that to be the case with Shipstation. Is this a setup option I’m missing or just the way it is with Shipstation. Thanks 

Requesting the Rate Browser button/functionality be duplicated from the Orders tab and available on the Scan tab. Using multiple carriers without automated rate shopping is prohibitive of using Scan to Print. The Rate Browser can be pulled up using a hotkey, however any address info (zip) and the package details (weight/dims) do not populate. Users need to be able to review the carrier rate options before printing label. 

When using the Get/List products endpoints the model clearly shows that productCategories should be returned in the response. However this does not seem to be the case. Our store has not used product categories until the 2 I just created and assigned 1 of them to a product. The Product Categories "Count" inside the shipstation admin shows 1 product belonging to my new category (which is correct) however when attempting to retrieve this information via the Get/List products endpoints "productCategory" field is always returned as NULL. Is there something I am doing wrong or is it actually not possible to get product categories via the API  ?Screenshot of NULL productCategory response from APIScreenshot of Categories Appearing in Chrome Console via Admin API Requests

We would love to enable Rate Shopper to work with Saturday Delivery. Many of our packages ship by FedEx 2Day One Rate service which offers free Saturday Delivery at no extra cost (flat-rate). Currently we have to manually select the checkbox for Saturday Delivery for these types of shipments. If Rate Shopper could enable this function automatically that would be great. 

Hi AllI am glad to see FED EX added to the list of carriers but you do not have the FED EX 2DAY One Rate Pak available. That ONE RATE PAK is the lowest cost for 2-day at currently 10.77. Using your current offering, the cost increases quite a bit. is there any chance to get the one rate pak offered to business direct from fed ex?

The ability to pull through the TAX ID captured on an address field input on the Woo would be amazing and save a lot of time and effort on International Shipments (from the UK into EU).Highly surprised this feature isn't something already in ShipStation to be honest!   

It would be great to be able to choose a default carrier from the list of many carriers in the Mark as Shipped window. Or at least narrow it down to the ones we use, and not the many others from other countries that are not applicable. Less clicks, and saving some time.Thank you!

Can I suggest to resell my shipping rates?For example my Fedex account: Client can use it with a mark up rate that I set in percentage + $ value.My clients will have their own login as a normal ship station client and can have a choice to select shipping provider by lowest cost/shipstation/my account.User/Me: Resell my shipping rates / helps keep rate low for me.Shipstation: Attract business for both parties if shipstation provides a better rate or through my shipping provider?Client benefits: Save on shipping rates and get the best rates from my account or shipstation itself. Let me know if this is something we can do. I think I can help attract ALOT of clients that ship thousands daily into shipstation. We currently have a solution but would like to integrate everything with shipstation as we are pro shipstation. 😉 Thanks,Kenny

All the orders have the same error when selecting "Track Order" in Magento 2. The tracking number is there. The carrier is there. But the tracking info only shows - error: Tracking information is currently not available. Please contact us for more information or email us at ... Does anyone one know what may be Wrong? I contacted ShipStation and they said - ShipStation does import the tracking info back to Magento 2. The shipment update we send to the selling channel includes the tracking number, carrier, service, and carrier fee. But they said this is a Magento 2 issue. 

I am looking to add a field on the packing slip that displays the order tags. We use order tags for a variety of things but most importantly we use them to notate whether or not a shipment is hazmat. We have the automation rules that tags orders with hazmat products but we want to have the tags display on the packing slip itself. Has anyone had any luck with this? 

Our current process is to batch print labels and pack slips then pack orders; we try to keep a close eye on stock counts, but from time to time, our count is off and we have to void a label to split the shipment. During these times, a voided label email gets fired off to customer who then inquires as to why the order was cancelled; can we have a option to disable voided label emails as opposed to the current option of disabling all email confirmations? 

As TEMU open up to US sellers. Do you guys have plan to add TEMU to store integration in the near future?  

Hi All,We can't get a response from the ShipStation team and have an urgent issue we need help with.We use BigCommerce enterprise multi storefront in tandem with ShipStation. With BC multi storefront, we technically have one store (tenant/connection) and operate 10+ unique customer sites within that tenant. So it's only one connection to ShipStation for all 10+ of those stores. In BC, we can only update shipping setting at the tenant level, not the site/channel level.Three of our 10 sites are for one customer who needs their shipping estimates/rates to be on their UPS number. The rest of the sites should be using our shipper.We thought we could create an automation rule in ShipStation that looked at either SKU/customer number and if it matched our customer, we could trigger it to use their shipper (as attached). However, this isn't working. Does anyone use BigCommerce multi storefront with ShipStation? Any other ideas? Thanks in advance!

According to https://help.shipstation.ca/hc/en-ca/articles/360025443131-Purolator "Hold for Pickup" is a supported additional feature in ShipStation for Purolator shipments, but I have not been able to figure out how to do it. This is something we commonly need to do when shipping to rural areas that only have a PO Box. Can anyone give me a tip on how to do this in ShipStation?

Hi, You should modify permission settings for users. You should be able to restrict certain users from more settings like using the function  " Reship" and " Void" However still being able to create a label

We currently are not able to use our own negotiated rates for UPS Ground Saver and would like this feature to be available. Currently for heavier boxes our rates are lower than the Shipstation rate. This is impacting our ability to utilize all shipping options. 

It would be very beneficial to shippers if ShipStation provided the ability to print single barcode shipping manifests with more CARRIERS. This allows the driver to take one scan that captures all shipments scheduled for that day. For example, currently this option is not available for PUROLATOR CANADA, when it has been setup as a ShipStation Carrier.

Looking forward to have shipstation intergrate with Temu soon

I am an Etsy seller and I encountered a problem when using the Shipstation API. The process is as follows:Please see below: I send a Post request:url = "ssapi.shipstation.com/orders/markasshipped"Parameters:payload = {"orderId": 491876446,"carrierCode": "sf-express","shipDate": "2024-11-12","trackingNumber":"9300120111412091388309 ","notifyCustomer": false,"notifySalesChannel": true}Description: The order number is: 3476386026, (orderId: 491876446, orderNumber: 3476386026) is an order from the etsy channel.notifySalesChannel is true, requiring the shipstation to notify etsy of the shipment, and the shipstation requests createReceiptShipment in the etsy api. The description of createReceiptShipment is as follows:  Shipstation API request results：{"orderId":491876446,"orderNumber":"3476386026"}The shipstation UI shows: Etsy backend order display: From the above description, when Shipstation notifies Etsy to ship, when requesting Etsy API (createReceiptShipme

You really should consider including APC Connect in your trial period. It’s unfortunate, as my sole reason for trying ShipStation was to use it with APC. The inability of your support agents to assist with this issue creates a poor trial experience for anyone in my position and results in a lost business opportunity for you.Food for thought.

Hi Need a solution ASAP!We want to post live rates on our Magento 2 website using Ship Station but this is only for US and AU customersor if you use Shopify.

Seems like there has been a lot of discussion about this:https://community.shipstation.com/t5/Orders-Shipment-Management/Direct-URL-Link-to-shipstation-order-or-at-least-search-results/idc-p/26195#M7176 But is there a way to generate a link directly to a specific ShipStation order using the information we have from the API? I.E., based on the orderid, open up our specific order? Seems like it has been requested for years but I can't find an update.

I need to unmark some shipments as shipped. According to the help center I can do this in the "Other Actions" menu but I have no such option in my menu. I need to find a solution urgently. Is it not possible anymore?

Single Sku Bundle (qty package)Alias Sku = Main Sku x QtyBundles: Alias Sku =Main Sku x QtyMain Sku x QtyMain Sku x Qty[add product sku + qty]