Discussions

I've been emailing customer support back and forth for almost 3 weeks now with not much help at all- we're getting delays where a label was purchased in ShipStation, but did not update as fullfilled in Shopify/notify the customer until two or 3 days later. this has been happening for weeks and it's extremley frustrating as customer service just keeps going around in circles asking us for tracking numbers, examples, and to "contact our shipping carrier" (how would we tell this problem to USPS...? the tracking linke works fine..). Is anyone else seeing this problem? if we can't fix it we have to leave shipstation, their customer service has truly been so horrible with this problem. TIA!

How can I bulk upload commodity (Customs Declaration) for international shipment?We are shipping hundreds of gift boxes all over the world, it work great if there is only one item in our gift box, I can bulk upload them, but in most case, our gift box contain more than 1 item, then we had to manually add more customs declaration in each order... that was really headache for us.Any insight? did I miss any information that I can upload multiple customs declaration?Thanks in advance.

We have our Shopify store set up to automatically sync products on Facebook and Instagram. The orders get sent back to Shopify with a specific "fulfill by" date that must be met. However, when those orders come into ShipStation, that "fulfill by" date doesn't get mapped to ShipStation's "Ship By" date. Is there a setting that can be turned on to allow this?

Delivery Trigger in ZapierIt would be incredibly helpful if ShipStation could add a "delivery made" trigger in Zapier. Many businesses, like ours, use CRMs to follow up with customers post-delivery, but it’s currently time-consuming to manually check when a package is delivered.With a Zapier trigger for delivery confirmation, we could automate CRM workflows by creating tasks to call recipients or sending personalized follow-up emails. This feature would save time, improve efficiency, and help businesses provide exceptional post-delivery service.Please consider adding this functionality—it would be a game-changer for businesses looking to streamline their customer experience!

I am writing to request your support for integrating the new Shopify Exchanges feature within Shipstation. As detailed on Shopify's official help page (https://help.shopify.com/en/manual/orders/refunds-returns/exchanges), this functionality is critical for modern ecommerce operations, and we have been eagerly anticipating its release.Unfortunately, we've encountered significant disappointment upon discovering that this feature is not currently compatible with Shipstation. Given the stature and capabilities of Shipstation as a leading software in the industry, it is surprising and unfortunate that there is a lack of alignment with Shopify, which is one of the most widely used CMS platforms in ecommerce.We believe that supporting this feature would not only enhance our operational efficiency but also reflect positively on Shipstation's commitment to staying current with ecommerce trends and technologies.Could you please provide an update on any plans to support this feature or any potent

I am writing to request your support for integrating the new Shopify Exchanges feature within Shipstation. As detailed on Shopify's official help page (https://help.shopify.com/en/manual/orders/refunds-returns/exchanges), this functionality is critical for modern ecommerce operations, and we have been eagerly anticipating its release.Unfortunately, we've encountered significant disappointment upon discovering that this feature is not currently compatible with Shipstation. Given the stature and capabilities of Shipstation as a leading software in the industry, it is surprising and unfortunate that there is a lack of alignment with Shopify, which is one of the most widely used CMS platforms in ecommerce.We believe that supporting this feature would not only enhance our operational efficiency but also reflect positively on Shipstation's commitment to staying current with ecommerce trends and technologies.Could you please provide an update on any plans to support this feature or any potent

The new skin/theme shipstation has is very hard on the eyes and we much prefer the old skin.  If there was an option to switch skins or themes it would help a lot.

I would imagine that, like us, most companies only carry a certain number of box sizes.  It would be a very convenient feature if there was a drop down menu on the package dimensions (size) in the side bar,  where one could have a list of custom box size choices that they could change accordingly. 

I just started using google ads for my store and I wanted to compare sales from last year at this time and leading up to this time, so I can see if the google ads are evening doing anything. how would I do that, the reports don't see very user friendly or can even do a comparison from a year previous. 

Hi, is there a way to automate reports and sent via email. I.E I want to get previous days product orders automatically sent to my email daily.

When I try to print a label there is a pop up that says "Accessory may not be combined with the product" but there are no other instructions as to what I did wrong or what I should have done. A "real person" chat told me that if I check "Online" as the confirmation option, then I can't select "the driver may release the package without a signature". I would like to use the "no signature" option but they still didn't tell me what confirmation option I needed to use. I'm new at this and wish there were some way to actually speak with someone.Thanks for any tips you might be able to share.

I often work on Saturday afternoons to print lables to fill orders on Sunday.    I could not arrange a pick up for Saturday (too late in the day) and when I went to arrange for a Monday pickup...I could not move my packages to Monday.  It said I have no packages available.      I was told the work around is to cancel my labels and reprint on a Monday...that is a waste of labels and ridiculous.   Is there a way to move the packages to a different day for pickup?  I would think that is an easy solution. Please help, thanks,  

Hi guysWhen we ship an order, or mark an order as shipped - we select the date it will be shipped. This is the date we dro it off to the carrier, or the date they are expected to pick it up from us. Very simple.However we are finding that shipstation sends the customer a shipment notification on the date label is created , or date order is marked as shipped.This creates confusion as the customer thinks the parcel has been sent on this date. We would like sihpstation to send the notification, simply on the date we advise shipstation to do so (the date the parcel will the shipped).---Currently this is not possible. Which is very confusing as its such a basic feature that we assumed would be working as intended. Not sure what the point is of selecting a date shipped, if shipstiation cannot notify the customer on the date selected.Looking forward to your thoughts with thanks, Jannet.

Hi, I can't seem to find it any where on here, but I know USPS does not offer tracking for First Class Envelopes, but I was wondering if there is a "scan bar" that they scan at destinations.  For instance I currently use Orange Mailer that scans my first class envelopes once it reaches the last destination Post office before it's final destination. This way, in the case that my customer has not received their order, even though I can't track it for them I can tell them where it was last scanned.  This has been the only proof I've had to show that it has been mailed.  I sell mostly decals on Etsy so  paying for Priority to get the free tracking is not cost effective for most of my items.  I can't seem to find another service that offers this, but I can't hook my Etsy account to Orange Mailer and have to individually type in each address, which poses a problem if I make a mistake.  Any advice would be appreciated.  Thanks!

Does anyone with experience in UPS seizing a package by mistake?We shipped 4 boxes of apparel to a high school and randomly UPS seized one of four packages and sent it to Nashville to their Fraud Mitigation Team without telling us.  We eventually figured out where it went but now we can't reach anyone live.  They give you a phone number to call to leave a message and supposedly someone will call back.  Reading online the reason often cited is counterfeit labels.  It's odd though, we only use Shipstation, and the other packages that we shipped that day all were delivered without issue.Also, I read often things sent to the Fraud Mitigation Team are sent to a 3rd party to be destroyed.

Currently the only way to update notes on a order is via the create/update endpoints listed below:https://www.shipstation.com/docs/api/orders/create-update-order/https://www.shipstation.com/docs/api/orders/create-update-multiple-orders/However, these endpoints only allow users to update open orders. So you cannot add a note to an order that's been shipped (but you can still do this from the UI). Adding a separate endpoint for inserting/updating notes would resolve that issue.

As the title suggest, you drop the notice of 2FA on the weekend and say to have it up and running by tuesday during the busiest month of the year for most ecomm companies. Who was the idiot that decided on this???For the record, i have no issues with this. I think its a good idea. I just have so much other crap going on with our BFCM sale going live on the 14th. Now i have to train my warehouse team how to use 2FA. Most of them haven't used SS yet because they are all new temp hires for BF!Dumb decision.

Since there is virtually no help from ship station ( i have sent a e-mail but no answer...not surprised) I was hoping someone could direct me regarding copies. Every time I print a label or shipping  receipt it prints in double...so Im just wasting labels like crazy. I have zero idea on how to fix...been to settings, printer etc.. I have tried but obviously missing something...You would think , settings, print options...but no that would be too easy.

I've been having an issue for a few weeks now where when I purchase a label, it automatically downloads a pdf. It also puts up a popup window with the pdf, and I've been forced to print from that. The preview label window underneath that never displays the label, and just shows a spinning wheel, so the option to print from that window or use shipstation connect is greyed out.In label settings, it is set to "Always Prompt" so it should not be automatically downloading a pdf. I tried switching to a different setting to see if that might change things, but when I went to print a label today, it is still doing the same behavior. When I went back into label settings to try something else, I noticed it had reverted, on its own, back to "Always Prompt" - but isn't prompting.I have to go into my downloads folder daily and delete all the downloaded labels. How can I get this to stop? It seems like ShipStation did some sort of update recently that caused this, as the log in screen also looks dif

We are facing an issue with printing in our new Woo Commerce store where they actually require you to get a plug in to do so (which is ridiculous).  If ship station could have the ship method on the order summary or picklist we could have used shipstation for all of our printing needs.

The new order screen in the new version works very poorly and not saving addresses without an email is extremely inconvenient. It also auto fills very poorly and over all functions much worse than the old version. 

Hello,The new layout is difficult to read and definitely a downgrade. The look of the site does not seem to be customizable at all either.  It would be nice if the sidebar where active stores are shown was a different color then the backdrop of the orders. Thank you.

A feature where we can the color scheme would be great. The new update looks like the webpage hasnt finished loading in. 

Now that you have forced everyone to look at horrible and almost blinding NO COLORS, where is at least a "dark mode" or "night mode" setting in ShipStation? This change to no colors SUCKS. I'm getting a headache every day from this. What even was the reason for this change? Just to change something? It does not HELP anything. It makes it worse to stare at this screen all day. Fix this, please! 

Create a feature so that customers can create shipping labels without using any couriers. ie it should have all the address information but no courier attached to it