Discussions

While Amazon Shipping Ground Service becomes another industrial standard carrier service that can be used on ShipStation, ShipStation should implement the same custom text imprint feature on Amazon Shipping ground label just like USPS and UPS.

For inventory purposes, we would like to track what boxes are being used on each shipment. It would be helpful if there were a report to run to get the information. Or if that could be a column added to the shipping manifest report.

We are having the issue of the Shipping Strategies not working with presets or bulk update.We tried to change the presets to include the shipping strategies but nothing works. We have deleted presets and re-made them but no progress. It seem that the presets package drop-down only has  "Package" for specific carriers not a general package type. This is making us go through each order to make sure that the package info and shipping strategy is correct. As a High Volume shipper this is taking up all of the time that the shipping strategies was supposed to save.

What is the best multi-channel marketplace platform which integrates with ShipStation. The focus is on Enterprise level of transactions with Amazon, Walmart, eBay. Ideally would have an AI advertising integration built in to manage all channels, something similar to Teikmetrics or Perpetua. @all 

 In Shipstation the shipping labels of this Сarrier are incorrectly generated. When I select Dangerous Goods, there's no Hazmat or ‘H’ on the label. I created a case (Request #7165331).but I haven't heard back in over a week. Other competitors of Shipstation are working correctly.I would like to provide additional information for the ShipStation technical specialists. I experimented by connecting our DHL eCommerce account to another provider—https://xpsship.com—and did not encounter any issues with generating labels. I am sending you the labels I obtained through their dashboard. Hopefully, this will expedite resolving the issue. We do not want to change providers, but we might have no other choice if this continues.

how to get the track numbers for multiple packages in one shipment? I only saw one master file. I tried to reprint the labels but the labels generated in PDF files are images files that I cannot simply copy and paste. On the other hand, if I click the master tracking number, it can lead me to the carrier website, e.g. UPS. However, (1) other packages are showing as hyperlink. I can only click, but I cannot copy; (2) I cannot tell which packages are which. Say I have 5 boxes. I can not master tracking number is the box #1. However, box 2 out 5, 3 out 5, etc. , I cannot tell. Everything is mingled!!! Need some help! How can you get the tracking numbers from a multi-shipments to your customers????? 

Amazon Sellers: How are you reacting to Amazon's on-time delivery rate (OTDR) policy? Very unclear as to whether SS will comply, and if so, only for more expensive non USPS options.😕😕New Amazon policy essentially will require you to only purchase shipping using Amazon's Buy Shipping Program or you will not meet their new delivery requirement of 90% "without promise extension." Translation: thought you were meeting OTDR in the past - likely it was because Amazon was "giving" you an extra 1-2 days of transit time. Not anymore - that "extension" is going away ..Consequence? Not 100% clear - they state: "An OTDR below 90% can result in restriction of your ability to have seller-fulfilled products listed. " But if you know Amazon, this likely just the first action, next action is likely suspension.Good news: SS seems to suggest that if you purchase Amazon Buy Shipping via SS platform AND turn on their automation, all is good and that will satify Amazon's

different users should be able to have their own default settings....my issue right now is the office that prints the packing slips for purpose of pick and packing need it on a 8-11 sheet.....but the shipping department, after updating quantities, needs to print it on a label printer and need the 4-6. the shipping department is a different user and the office is a different user...they shouldn't have to use the same settings as they do different things, need to see different things and so on. This would be a great feature.

Can you add the 'FillSKU' column to the inventory export spreadsheet? It exports only 'SKU' or 'PARENT SKU' data. Would he 

Hello team, we are looking forward to use the scan to verify and print label and after chatting with shipstation support there is not an option to split an order while in that screen, say the order is too big to fit in one box so you would have to go to another screen and split it, then go back to scan and verify.Please help this would be awesome to have.

The pick list currently lists products in numerical or alphabetical ascending order based on the warehouse location. It would be good to have the option to reverse this order to descending.  We have a pick order that we concatenate with the bin location before adding it to the pick list.  Shipstation lists this in numerical order 1,2,3,4,5 .... etc however required the highest number first in the list so it woudl be grate to be able to reverse the order of the list.

I was just told by a ShipStation rep that they now allow the receiver of the package to change the shipping address on any UPS order you create with ShipStation without any approval or knowledge from the shipper!?!?!?If this is true, every ShipStation sellers is at risk for suffering massive loss due to fraud.  We all know that when orders come in that we are required to ship them to the exact address on the order.  eBay, Amazon, Shopify, Etsy, PayPal, Stripe etc all require orders to be shipped to the exact address on the order when it is received.   If we change the address we lose all protection against fraud.  Scammers place orders using stolen credit number and they enter the actual card holders address.  This get the orders past the initial fraud screening process as the name, address, phone, email are all legit.  Once the order ship, they can simply call UPS and change the address and have your item shipped to their actual address instead witho

Both the heading and the button are blue. Wed like the ability to pick a hex code to change these to. Also the "Submit order" button colour on the 2nd screen:Also ideally the option to change the font type and colour of all other text - currently it's all grey and not a brand font we use.

Hello, new Shipstation user here (1 week in).I'm experiencing intermittent success with importing ECWID orders into ShipStation. Most times there are no orders in ShipStation yet there are 5 in ECWID that are awaiting processing.Then randomly try again the next day, refresh/update and some or all orders are present.Orders shipped via ShipStation persist in ShipStation in the Shipped area (they do not disappear)Automatic sync. There is an error thrown when updating relating to any order that has no Ship City, but that is expected as it is a click and collect.Support case 7185865 relates.

Hello,Just installed ShipStation and have connected it to my Inksoft stores.  I am now receiving this error when I go to upload orders.  Any idea what I need to do??  Error in XML. Reason: The 'ArrayOfString' element is not declared.

Hello, I'm importing orders from Shopify. I have custom packing slips enabled and trying to display product description on the packing slips. For some reason, the Product Description will not transfer over at all. I've tried placing [Product Description] in different locations and removing html tags from the source. Any suggestions? Thank you!I'm modifying the default 8.5x11 template. This code is in the 'Order Items' section.<tr><td class=sku>[Sku]</td><td>[Item Title]<br>[Product Description]</td><td align=right class=price>[Unit Price]</td><td align=center>[Quantity]</td><td align=center class=location_ssreserved>[Product Location]</td><td align=right class=price>[Extended Price]</td></tr>

HiThe shipment status on the order page in ShipStation shows "In Transit", however, it shows "Label created" on UPS's website. So, do you ShipStation import that info from UPS or you just assume that the package would be in the transit the next day and show "in transit" there anyway?   @mschmoyer1 Regards

Hello Shipstation Team, we would like to add FedEx Freight Economy and Priority added as a service in Shipstation, so we can integrate our LTLs into Shipstation.

I'm currently using ship station (one account) to ship for two separate small businesses that I own.  I would like to keep these accounts separate, expensing shipping costs to two different credit cards.  It would be nice if Ship Station would allow credit cards to be assigned to different ship from locations.  One of my ship from address is for one business and the other ship from address is for another business.  

Hi! I use SkuVault and I have it send locations to ShipStation. I want either of the following to happen:(Preferred) Show a limited amount of locations - eg., cut off after 2 locations.Truncate the text shown in the Location column.I have tried creating a custom style block:<style>.truncate {width: 100%;white-space: nowrap;overflow: hidden;text-overflow: ellipsis;}</style>This almost worked? It abided by the white-space: nowrap line, but it didn't abide by any other element that I can see. It just makes the locations not wrap which stretches the content off the page. Is there a way to do this?Thank you!

instead of helping me opt out of the program, shipstation is giving me a hard time. i had emailed a request to opt out and i received several replies from “veronica” that made no sense. 1. she stated if the service is turned off in my dashboard, it means i’m not using the program. wrong. their own website even confirms this is wrong. 2. i reply stating she is wrong and she replies with a link to their website, that states we have to send an email to opt out. she obviously didn’t even read it for herself. 3. she states even if we select usps first class international, we will automatically receive a globalpost label. ugh!!!!!4. i reply once again - i want to opt out. she again copies and pastes the link to their website. i feel like i'm being held hostage at this point.  

We would like to use R+L Carriers as a shipping carrier but it is not in the list of carriers you offer. Could we add this in?

When an order requires (or is determined by error) to require additional funding to ship, the process for viewing the order is obfuscated. Here are the steps required–ShipStation > Account Settings > Shipping > Carriers > Click the 3 dots beside USPS > View Reports > Click Balances > Switch to transaction view > Copy the tracking number > Go back to ShipStation > Orders > Shipped > Paste tracking numberShipStation sends an email regarding the affected order. It should also include the tracking number associated with the adjustment.

Is there a feature or a way to set certain products not to import into shipstation as they are not fulfilled inhouse. That way if a blended order (item with fulfilled inhouse and item that is dropshipped) only the item that is going to be fulfilled inhouse wil show in the order in shipstation. 

How to see my item details with tracking number