Discussions

I am requesting that you add Speedee Delivery to your list of selectable carriers when I mark orders as "shipped". You currently have a "Speedy" carrier but that is not the same one. SpeeDee Delivery covers 7 states in the midwest and are adding more states to their list. Here is their tracking page: https://speedeedelivery.com/track-a-shipment/Currently I have to select "Other" and my customers have no idea where to go to track their package. Thank you.   

Combined orders does not calculate the 2 orders in the total order, in this version in the previous.

When we click on the "Edit Connection" for our existing connection, it doesn't allow us to view/edit the existing connection - we can only enter all the details for the connection once again.This wouldn't be an issue, but twice in the past 2 months our connection settings have gotten corrupted - verified via the SS API - get store info... So we had to re-setup the connection... which means we had to know exactly how to set it up.

                I got 4 orders yesterday. After creating the shipping label I noticed that 2 were marked on Etsy "ships today" when they are not.And 2 were like normal, they will be marked as shipped when picked up by ups.Why is it doing this?

Title says it all. Need the Deliver By date field added as an option to packing slip fields.

we've got a ton of order that have to get out! why is shipstation so unreliable? can only get as far as selecting the service and then when you try and purchase and print it comes up with error message 403 and 503

Trying to connect ship station to shopify and this is what I get. ANY HELP??

i am looking for multi stores locations. I have multilocations enabled and now what i want is if someone from USA site comes to my website and he places an order from UK site he gets international shipping rates and if he orders from my USA site he gets local shipping rates.

In the "document options" for the "order summary", it would be great to be able to sort by quantity (high to low, or low to high)Currently, it is possible to sort by date, and client name. Would be excellent to have the "sort by quantity" feature too!

When purchasing postage for orders using Global Post Standard, we are limited to 20 or fewer line items. Anything over that number gets an Error Message (see attached). This seems like an arbitrary number as we can switch to USPS Priority Mail International and complete the postage purchase and it shipped using the same service. Right now, support is using a work around which suggests splitting the order into multiple shipments to reduce the number of line items, in our case 60. This workaround would produce 3 shipments rather than just one, which is impractical for a number of reasons. This seems like bad error handling or software development. 

We currently create shipping labels through your open API for DHL Express. However, it is not possible to change the ref no# on this label through your API integration even though DHL offer this as a feature in their API connection. So, I kindly request for this field to be added and allow your customers to identify the labels easier.

Hi,New to ShipStation. Just wondering how this works where I use Printify and Shopify. Why when I am setting up ShipStation does it ask me to set up Canada Post and UPS accounts when I already have them for "Free" in the Shopify plan. Does setting them up bypass my Shopify carrier accounts that come with the Shopify plan?Also, how does this work with Printify where they do the shipping? I dont need to purchase labels...Thanks!

I would like to refund my customer.Where is the option to start the refund?  thanks.

I think we need Shipstation to really address 2 major fallbacks. First one is that Shipstation for tax reasons for the US version cannot support ABN which is the tax code for Australia. Seems strange that Europe, US, and pretty much all elsewhere is supported but Australia which is a big issue for us handling international shipments.The second issue is the API needs to be updated to handle populating the TAX ID and TAX Number. I assume these fields were all added later but no effort was made to update the API to handle the new fields that were created and we have to manually enter these values in. 

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Is it possible to have tags on the reports? 

In the address validation process, ShipStation needs to offer the validated address as a suggestion that requires a user to click on a button to accept the change rather than simply automatically changing an address without allowing a user to compare the original with the corrected address.One of our orders was delivered to an incorrect address because Springdale, AR, has a Watson Drive that runs parallel to Watson Avenue. The #### Watson Drive address is not in the postal database, whereas the #### Watson Avenue address is. So when we validated the address for our shipment, ShipStation changed Drive to Avenue automatically. Given the chance to accept or reject the suggested update, this misdelivered/lost package could have easily been avoided.

Order keeps getting rejected to be fulfilled by Amazon, especially with bundled SKUs. I have also updated the fulfillment SKU and added the store alias but it keeps getting rejected. Does anyone know how to solve the problem?

I use the "Include a return label with the outgoing shipping label" a lot, and on Fridays I have a problem:  Selecting Saturday shipping stops the return label from being automatically generated. I have to manually generate labels which takes a ton of time.I just need to have Saturday delivery apply to the outgoing shipments only.  Is it possible to do so? I really need to be able to print return labels with certain orders

I realize that the Verified badge shows up when viewing an order, it would be nice if there could be some way to show this in the order list. Whether it was a tag, a diferent column, whatever. I can't find any way to accomplish this.

Currently, if you add items to a manual order via SKU, the description auto-fills but the price does not. There should be a way to have this price column auto-fill via the declared value for each product.

Example: Order comes in for 1 unit, automatically changes to UPS ground, 5 packages (each package 50  pounds).Right now: I would need to set the 5 packages manually. I have been "apply package set" as of now.

I'm wondering if anyone has experience or advice on how to dispute shipping adjustments from UPS. Recently, I've encountered a few adjustments that I believe may be incorrect, and I'm unsure of the best way to address this issue.If anyone could share their insights, I would greatly appreciate it.

Hi,I'm trying to set up free shipping for a select number of products in my Shopify store. In order to do that in Shopify I had to create a shipping profile and then add the products I want to have free shipping into that profile. On the Shipstation side of things I created a free shipping checkout rate and then in Shopify I linked that free shipping checkout rate to the free shipping profile. And that works if you buy something from that shipping profile, it shows free shipping at checkout.The problem is if you buy something from the free shipping profile but also buy something else that isn't part of that profile, free shipping is no longer shown. Instead it shows a shipping rate based on the item that I do not offer free shipping on.Here's an example. I offer free shipping on a sign. Someone adds the sign to their cart and it shows free shipping. However, they also decide to buy a notebook which I do not provide free shipping for and instead have a standard shipping rate. Now at che

Hey everybody....it's backkkkWhat in the heck is going on!?