Discussions

This problematic feature, which does not allow for the deletion of shipments, causes multiple issues whenever one of our employees makes a mistake with an address. Every time we reuse this address, we just type name and it auto populates and the mistake is repeated, leading us to ship expensive wholesale orders incorrectly. We ship time sensitive orders, now that customer calls us and it's not delivered it's a double loss, our customers are upset, and I can't even blame FedEx. This isn't the first occurrence, and such repeated errors have become a "huge" liability for us. This is why I am canceling my account. Feel free to consider this feedback to fix that. Have a good day.    

When our customers place gift orders, 9 times out of 10 the shipping address is different than the billing address.The order grid only pulls the recipient name, which is great for a normal order, but it makes it difficult it keep track of the order we're working on if there are a lot of gift orders, or simply orders with different billing names. We would love to be able to see the billing name as well as the shipping recipients name in the order grid to help our workflow.

requesting a feature to automatically select return addresses based on the reason for return when creating a "Create Return" label. Specifically:For returns due to warranty, damage, defects, or missing parts, use my NEW YORK address.For all other returns, use my TEXAS address.This automation will streamline return processing, reduce manual errors, and improve customer service efficiency. Implementing this feature could significantly enhance user experience and operational efficiency within ShipStation.

In the Document Options for Labels under Printing Setup, you are able to have the Batch Summary Page print at the beginning or end of your labels.It would be incredibly useful to be able to print this page out independently under Other Documents in the Label Batch Status page. As the page is already generated automatically, it would make sense for it to be accessible alongside the Order Summary and Shipping Manifest. This simple addition would add great value to our company!

We're using Woocommerce and it integrates well with Shipstation, except that we are giving our customers the opportunity to provide us with a shipping phone number if their billing phone is different.  Shipstation is not capturing this.  It's only adding the phone number from the billing field.

We ship many shipments as multiple parcels in our custom packages. We can select the custom packages and save lots of time not entering dimensions, for single package shipments but why can we not do this under the multiple packages screen. Have to enter the dimensions for each parcel, very frustrating.   

Received messsage saying Shipstation Connect is offline (my internet connection is fine) so I tried refreshing Shipstation Connect... Another error appears saying "There was an error refreshing your connection: Error: Pusher Subscription Error."Tried refreshing my browser and tried refreshing my Shipstation Connect multiple times with the same outcome.Any ideas?

Hello, the rates calculator that is on the 'Orders' tab is not available on the 'Scan' tab. The rates calculator is critical to our business as it shows all the rates for all the shipping services in one screen. Currently, we have to scan the order, scan the items, then switch back to the 'Orders' tab, find the order, and use the calculator, then switch back to the 'Scan' tab to input the rate/service we are wanting to us. Having this feature available on the 'Scan' tab would greatly improve our shipping times. 

A quick suggestion:We now use quite a lot of international tax IDs, and it's quite confusing to figure out what's what on the setting page: https://ship8.shipstation.com/settings/internationalThere doesn't seem to be any logic to the order the IDs sort in, and I'm wondering if it would be possible to add a function to sort the columns by any of the headings, which would make it a lot clearer.Thanks

Hi there!!I find it hard to believe that Shipstation actually has dozens of features and options  when it comes to create and Export CSV file, but doesn't have the field for SKU or Shipped items!that one would be a huge improvement, I cannot make my Shipments reports without the shipped items names.  Thank you!   

Why can we no longer see our order history?  We use this platform to make notes on orders and reference these notes when our customers reorder.  We receive calls quite often from customers who say they've ordered from us in the past and now we can't even see those orders.  If it was on our website, we can look them up but we can't do that on Amazon orders.  Is there a way to view old orders or should we just not make notes in ShipStation on our orders because what's the point if they'll just be deleted?

I know Shipstation does this with Bigcommerce websites, however, live rate quotes only return the two lowest quotes, and I need for all live rate quotes to be visible, so my customers have a choice. We use ShipperHq to do this now. That would be great if Shipstation did the same thing. Right now as it is, it is useless to me. I am asking Shipstation Developers to please fix this. Doubt this ever happens.

please please add the ability to filter by discount. often times we use discounts to add a free product to an order. it'd be great to filter by discount and batch print orders so we know which orders need to include a freebie.

We are using 7.5 x 5.125 Integrated labels, on 8.5x11 sheets. Shipping label prints on the top in the 7.5x5.125 peel away area, and the packing slip prints on the bottom half. We wrote our own custom packing slip. When orders have more than "x" number of products, the bottom of the packing slip gets cut off. Is there a way to have Shipstation just continue the printing onto a second label instead of cutting off the packing slip portion? Here's our html code:Order Header:________________________________________________________________________________<table cellspacing="0" cellpadding="2" border="0" style="width: 7.5in"><thead><tr><br><br><hr></tr></thead><tbody><tr><!-- Column for the Logo --><td style="width: 33%;"><img src="http://src.shipstation.com/300/80/http://images.shipstation.com/[Store Logo]" /></td><!-- Column for the From --><td style="height: 0.15in"></td><!-- Column for

is the ::before selector available to use in the Custom Packing Slip Editor?

Since the update changes made in Shopify are no longer highlighted in ShipStation on the order. Please bring back highlighting changes that were made to orders.

WE NEED THE FEATURE WHERE A BUYERS NOTE IS ADDED TO OUR PACKING SLIP WITHOUT HAVING TO UPGRADE OUR PLAN FOR DOUBLE THE PRICE!!! my customers leave specific notes and it's hard to batch print in bulk if it doesn't print on the packing slip. I shouldnt have to double my plan for one tiny feature that should be on all packing slips anywaysI would pay an extra $5-$10 for this feature to be added to my plan but I cannot afford to upgrade to silver, nor do i need too. PLEASE ADD THIS 

Hi Shipstation people! eBay is now providing sellers of trading cards, like myself, tracked envelope postage for only 51 cents.  This is a massive opportunity which I am being left behind on because my entire shipping operation runs off shipstation which gets USPS postage through stamps.com. Can Shipstation's corporate team put pressure on stamps.com to get with the times and offer a competitive negotiation with USPS to provide us with this new tracked 51 cent shipping? If eBay can negotiate with USPS Im sure shipstation can have a word with stamps.com on providing an alternative to eBay's new monopoly. As this historic postage change develops I hope we can quickly stick with the trend 🙂  

We use sticker paper labels for 8.5x11" format and the only default is the label at the top. For our more common workflow, we use them printed at the bottom, so incorporating ShipStation into our company is causing more work as we have to create the shipment then Open PDF and rotate the print label for each order. An option to switch the placement of the label on the page and then save as a preset would be great. Thanks!

Hi all, I am new to SS and have honestly found the setup process very confusing and painstaking. Any videos I have found don't go into enough detail or seem to be based on older versions of Shopify. Anyhow, I have FINALLY got there, I believe and have attempted to send a parcel via UPS (I have integrated my UPS account successfully.) However, when I click 'create and print label' I get this error message: https://prnt.sc/12fimm5  I have checked and double-checked, and I have completed all the address details requested of me! Any help appreciated! Also, I had a general question about integration with Shopify - I was led to believe that live shipping options fro SS now appear at the checkout stage within Shopify, so customers can choose the option they like and pay the correct amount. However, despite integrating with Shopify, I am still seeing all the old shipping options at the checkout. Am I missing something here?!  

Could you please bring back the feature to add emails for the shipping notification after the shipping label has been created and printed?

When I started to use Shipstation, there was a option of insurance, Xcover. It is good, has a much lower rate than the carrier's. It is no longer available now, so I have to ship the valuable goods by other shipping providers. When can I have to option of this kind of insurance like Xcover again?

QR code Returns would be such a convenient way for our customers to return items to us. Not everyone has printers and the means to attach a printed label to a package and send it back. We have run into the situation multiple times were our customers needed to send an item back to us and did not have a printer to print the return label. We run a tire business and even affixing a label that is not a 4x6 strong adhesive label to a tire can be challenging. All this would be solved with the ability to just email our customers a return QR code instead of the shipping label to print, so they may drop of the package to the carrier, scan the QR code and the carrier can take care of the rest. We currently use Fed Ex Shipping and we see many shipping platforms offer QR code Returns. Please add QR code Returns to Ship Station!!! 

Please Consider a "Self-Service Cache Flush" button within the ShipStation application.  This would avoid the need to go through the help channels which could delay the resolution when the store does not update.