Discussions

Even though I have put the values in for a stand alone product I still have to refresh the shipping method on the order screen. It used to be automatic and I could just print the label and not have to refresh the shipping method.

Shipstation needs to start importing HS Tariff codes from Shopify. Given the new EU rules, this is now a critical feature request. I am considering cancelling my Shipstation account of almost 10 years over this issue alone. Shipping via Shopify directly has its downsides, but this feature is just too critical to my business to ignore. My post would normally be a bit more gentle, but this has been an ignored feature request for over 5 years: https://community.shipstation.com/t5/Orders-Shipment-Management/Harmonization-Code-Sync-Up/idi-p/5037

I have Carriers Defined in my Profile/Settings.  ShipStation GUI offers the option to make these Carriers INACTIVE in the Monthly Plan Selection.  So common sense would make me think that the $5 charge per month (for Carriers) would not be applied.  In fact the Plan selection interface eliminates the $5 charge and indeed states it will not be charged.   But - not the case.  ShipStation Support states that if your profile has Carriers Defined - then you will be charged the $5 Carrier Fee..... even though the Carriers are active.  I would prefer not to delete the Carrier Definitions as I need to use them during certain timeframes/seasons.   Unless I misunderstand this, I believe ShipStation Developers need to re-think this set-up and make it more user friendly.    

Hi thereEU countries are now making it a requirement to include HS codes on the customs waybill. This is a new anncoument and is in place as of Oct 1st. We use the Shopify platform which transfers all information to Shipstation except for HS codes. When will Shipstation add HS codes as an automatic transfer? Thank you,Hana 

We have a store where we ship many SKUs per shipment (generally 3-8) and because Shipstation can only print the first 3 SKUs on the shipping label, this adds a lot of extra labor/errors cross referencing with pack slips. I get that there is a limit on the space in the label messages, but could easily fit a few more SKUs there by adjusting font & adding columns.  TLDR - It seems quite feasible and would great if we could add more 3 label messages per shipping label 

Hello everyone,We are wanting to print our packing slips on 8.5" x 11" paper, tri-fold them, and when placed in a windowed envelope, the ship-to address shows through the window. This will help save manual writing time. Any help on a custom template for the packing slips would be greatly appreciated!Thanks!

I have flat rate shipping on my products and was wondering if I can combine two packages into one shipment? Currently when I get an order for two or more items I split the shipment and then I just create separate shipments. Generally space does not allow me to ship in the same box but can I save money by having two boxes in one shipment?If so, how do I do that?Thanks,Kyle

WHERE IS THE BUYER ID ON THE NEW ORDER SCREEN NOW? CUSTOMER SERVICE SAYS IT'S BEEN REMOVED.

I think this error message says it all.What are we supposed to do with an error like this?I'm so tired of a lack of support from Shipstation...  I mean seriously, Shipstation?I have a lot more I'd like to rant about, but now that posts up here are being censored....I'll retreat.

Hi, Since I contacted by e-mail on Thursday I haven't heard from support until today (5pm on Tuesday).I couldn't create a UPS shipping label since Thursday. Every time I tried to create I got the error "Insurance must be purchased within 48 hours of the ship date" and I failed to create a label. I usually use Shipsurance for insurance and I have enough funds there. I refreshed my browser and I tried to sign out and sign in process but I still got the same error and couldn't create a single label. However I was charged (over $100) for all the failed attempts. (I contacted Stamps.com and they found out I was charged for all the labels that I failed to create.) Please fix the error ASAP and refund the money. My online store is connected with Shipstation and need to ship my orders ASAP. I am paying the monthly service fee to get a better shipping cost but I had to use alternative shipping carrier which is more expensive and also already spent so many hours to

Order 1 paid $5.07 for shipping, order 2 paid $7.25 for shipping.  Combined order 1 and 2, chose 1 as the surviving order.  The order details screen only shows $5.07 shipping paid.  Further, when I look at both orders in the grid by clicking the > symbol, Order 2 shipping paid has now been changed to $5.07, so both in the grid say $5.07 each, the order detail says only $5.07, when in actuality the total shipping paid is $12.32.

Hey Everybody,  I had 4 stamps.com accounts open throughout the last 8 months (please don't ask me why, I have no idea how this happened) - but long story short, I called stamps.com customer support and asked them to delete 3 of them. Apparently, one of those 3, was my main account where Shipstation was drawing money from to pay for our UPS labels. Now, I found myself in a situation where I cannot ship anything from Shipstation.  (The error that I get is as follows: "Activity blocked due to current account status. Account exception Exception with code 0x00560201; module 86, category 2, item 1") - How do I assign my one and only remaining Stamps.com account to my main carriers Shipstation account ? I have it under "other carriers" and it is set to 'Preferred Account' - but it still does not let me print anything and gives me the same error. (I verified that this account is in fact active and in good standing.)- How do get this error to go away and start printing

We need a way to reliably email 2 or more people when an order ships out.  Usually uploaded by a csv, sometimes it works, but sometimes only one person gets the email.  

Return to a single weight box for entering and viewing weights. Kg and Grams are the same thing, 1500grams = 1.5kg, also easy to read as 1,500 kg. There is not need to display it as 1kg 500g (or in ShipStations logic kg 1 ,  g 500). The coding can easily compute when some one has entered a value below 999 and displays it as grams, or above that display kg. Having two boxes is just ridiculous. Sizes are measured in CM on ShipStation. Using the same logic of separating Kg and grams, is ShipStation to implement 3 sets of boxes to all cubic measurements in metres, centimetres, and millimetres soon. Afterall, courier companies use all 3 types depending on whether they are a large, medium or small format service provider.  

When choosing "bill recipient" or "bill 3rd party", who pays for the Parcel Guard insurance on the shipment? 

Hello,When using "Amazon Buy-Shipping" - we sometimes run into issues when we have to split the order into multiple shipments. For instance, if we have to split an order of six items into three shipments, we can usually use "Buy-Shipping" for two orders, but then the third order won't allow for "Buy-Shipping." When we check the order in Amazon, usually the shipment quantities don't match to what we split in Shipstation (i.e. they show all units already shipped), or in a case today, Amazon used the same tracking number for two shipments. So, it showed that all the products had been shipped when we had to still purchase another label for the final shipment. Other times, we are able to split-ship and use "Buy-Shipping" just fine. We can't figure out what causes it to seemingly bug out at times. Has anyone had an experience like this? 

In order to view the promo code I need to scroll through The Order Summary then click on details to view whether or not they have a promo code or I need to print the packing slip. Before the update you could see the promo code below the customer address. This is more steps. We operate several promo codes at the same time. I am spending more time navigating through the site.  Simply having the promo code showing as it did before would be a big help. 

tl;dr: Need to make customs value = $0 on ShipStation to qualify for the cheap UPS Letter Rate.  My company ships UPS Letter Envelopes to many international clients. The rate for a UPS envelope is significantly less than just using a same sized envelope. However, we keep getting adjustments from UPS charging us for a non-UPS Letter envelope giving us unexpected prices.  ShipStation support meticulously investigated the issue and their response was that I needed to live with it and move on, maybe charge my clients more. Digging through the UPS handbooks and rate PDFs, there was an * next to UPS Letter that said that UPS Letter Rate may only be used for documents with no commercial value and weighing less than 8oz. I meet all of those qualifications but on ShipStation when filing out the customs form, it asks me to enter a value and I always put $25. My theory is that this is causing the price to increase because $25>no commercial value and as a result the package

It would be great to be able to generate labels from Italy.

Hi Everyone,We'd like to report a bug from the recent interface update.To repeat the bug, you will go to "orders" view ->  tag a random order with "my tag"(for example) -> then immediately filter all orders by "my tag".You will NOT see the order you just tagged on the filtered list. Can anyone please help?

Under Customs info, please bring back harmonization codes being a required field for each item in an order. Before the update they were required to ship an order, which was great since they are required by customs. After the update harmonization codes are no longer a required field, which could lead to packages getting stopped at the border, which will lead to additional fees. 

Products shows a listing of all active products. If a product is no longer active, it can be removed from this list by clicking on the product and de-selecting Active when open. If many products are outdated, or one product with many SKUs, replicate this action many times at the individual SKU level. Highly inefficient.REQUEST: Use the existing UI. Select multiple non-active SKUs in the Products listing, then up top, select the global action of Make Inactive. Save. Boom. Done. Useful?

Hello,We are in the process of needing to use the New Layout as the Old Layout appears to no longer be updated/supported.We have a working scanner macro that uses the following commands in the Old Layout version:1. "/" - Search Order Hotkey2. "Send data" - data comes from scanning the barcode from us, not a Shipstation hotkey3. "Tab"  4. "Down Arrow"  - This selects the searched order in the grid5. "W" - Hotkey to weigh the order There's a bit more to it than this but the takeaway is that doing the Tab then Down Arrow is not selecting an order in the grid causes us to take longer shipping in the New Layout.   The only work around I have found is to tab 20+ times which is inconsistent based on if a user changes their header.  We do not want to click the order.May seem odd but with our volume this lowers the time required to ship a package.  Is there a workaround to selecting a searched order or anyway to select a line order without clicking?&

It would be great to use a custom field for Amazon order numbers to use with Amazon Shipping.  In our case we import a different  order ID into ShipStation and cannot take advantage of Amazon Shipping to purchase labels.  We already import the Amazon Order Number into a custom field, so having the option of selecting where that order ID in the settings, would be awesome.  Please consider this for a future feature, it would be a simple implementation and valuable.

I have the new view enabled, and with that, I can't figure out how to create a new shipment. If I revert to the old view I see the button called 'Create another shipment', but I cannot find a similar option now.We shipped a multi-package shipment to a customer, then realized we had forgotten one box. In the old days, we'd hit the 'create another shipment' button and then ship the forgotten box from the same order. With the new view I just can't figure out how to do it. Am I just missing something totally right in front of my face or did they get rid of this option? Is there a workaround?