Discussions

I recently discovered address changes, such as the ones made by customers and customer service DO NOT update in the order feed upon syncing. Our business sells a lot of pre-order items so there is a gap between order being placed and importing to Shipstation and order being shipped. During this time people change their addresses, so when we go to ship we now have to check every single address the day of shipping to ensure our shipments end up in the right place. Unfortunately the way this was discovered was by a few items going to the wrong address. My question -- are we the only ones who have trouble with this? is there a work around? This takes up a lot of time to verify addresses the day of shipping. Dear Shipstation -- could you please change this!!! To clarify I have reached out to support and they have been made aware of this issue; I was just curious if anyone else has this problem and if they have a better way to deal with it as it is taking up so much time in a day a

I got an order from Ukraine recently and was searching through the carriers to see if anyone shipped there. There aren't many carriers that do. But according to the ShipStation system, GlobalPost shipped there so I selected the option and did all the things I'm supposed to do, paid $14.71 for the label and mailed the package.The package was returned to me, apparently because GP does not, in fact, ship to Ukraine. Okay, bummer, mistakes happen. I ask for a refund and both GP and SS are refusing to refund my purchase.GP won't refund the purchase to me because, "GlobalPost claims are only processed and approved for shipping services that include a GlobalPost tracking event to the final destination."If I'm understanding this correctly, I'm asking for a refund because GP won't ship it to the final destination and GP is refusing to refund it because they only refund if it tracked to the final destination. Make that make sense.ShipStation won't refund the $14.71 for the same reason as GP. The

In the newest shipstation, to create another shipment for a prior order you must click on the box icon on the left hand side of the order details and then click on the plus sign, there is no option to do it from the sidebar. This was possible in the older ss version. Can this be restored?

I know it's traditional to hate a new interface - it's just human nature I guess.But I have to speak up on this latest because it's reduced my efficiency. Previous version was more compact and grouped things I actually used within easy reach. Now ? Wasted space, more clicks. Maybe this layout is great for shippers with a different business, but it's a downgrade for us.

Hello,We are prepaid with shipstation through our UPS CTP Fund.  It would seem our account is not able to access the product bundle feature unless we "Upgrade" our account to gold.  Is this an oversight for these UPS prepaid accounts? IT seems the gold plan is a downgrade in both price and features.  We are prepaid through July 2024, but would like to access this feature. Any options here?

Hi, New user of ShipS. I would like to know if it's possible to send a shipping notification to the email entered when we use " creating single label ". I don't have a webshop but Id like my customer to be notified when they goods are shipped. thanks.

We have a USA Shipstation account and a France Shipstation account.Unfortunately, for our France account there is only a Colissimo by Shipstation option and no UPS by Shipstation like our USA account.Can Shipstation get together with UPS in France to offer similar service in France as offered to USA?We have found that Colissimo (La Poste) is not reliable for shipping to countries in the EU except France so we will no longer use Colissmo to send orders outside of France. It has already cost us a lot of money for Colissimo's lost shipments to the other countries, such as Germany, Sweden, Hungry, etc.Thank you for any help or suggestions you can give us,Big Sky International

I'm having a hard time only wanting to see my orders that are processing not every order on my ecwid store

Inputting shipping information, with legacy it was all right there on the right side screen no scrolling needed to get all the information inputted. Now I have to scroll down to get everything so it is notas simple as just click input. Also not having a quick access create a return button is not fantastic.

I don't like the new layout. What was wrong with how it was before? You didn't make it better, you made it confusing and complicated. Before, if I needed to reprint a label, all I had to do was check a box and click print. Now I have to click an icon, then the return or shipments, then the 3 dots, then print label. Twice as many clicks to do the same thing, and I can't even see the RMA until I open the print preview. I guess it's time to write my own software to use the API.

I created an eCommerce Website on Odoo.I installed the shipstation connector, I need to use shipstation to ship my sales order from Odoo.

Hi. We have added TikTok shop and Costco E-Commerce hub to our list of where our products are sold. It would be extremely helpful if we could integrate both of these sites with ShipStation so that we are not wasting inputting time on orders. Does SS have anyone working on these integrations? 

I created a custom label through RATE BROWSER. After the information and carrier were entered, I paid the shipping and chose "DOWNLOAD LABEL". No label was downloaded, although the funds were removed from my account. There is a history of the transaction, but, again, no label. Any ideas? 

There needs to be a way to turn off ShipStation updating orders in Cin 7. We have orders that we ship out with free shipping and sometimes with a return label. The system updates the shipping cost and then it invoice's our costs for the shipping cost they should not have been charged for.

Does anyone know if Shipstation provides integration to the TikTok shop? I am very much in need of this integration. I believe a lot of people are asking the same question already, but I just want to see if there are any updates from the officials.Shipstation team - if you are reading this, please add the integration for us and I will stick with Shipstation forever ~ haha!

Hi all, I am a new user and having a very hard time integrating my CS-Cart Multi-Vendor Marketplace with ShipStation. Every time we test the connect to CS Cart we get an error message "Invalid XML. Error: 'Data at the root level is invalid. Line 1, position 1.' We received: 'Access denied - Wrong username or password". In addition in CS Cart there is no "Shipped" status to select - making me wonder if this version is up to date? I am desperately trying to get this fixed and would love some help.  

Hi there, I noticed that the logo covers up the "HAZMAT - Surface Transportation Only" portion of the USPS shipping label.I think the logo would be better suited up just a tad and right justified or lower on the label, just above the tracking barcode and centered.

Default title has started appearing on our shopify imported items (items that don't have a default variant.) Please let me know how this can be fixed on our store so that it goes back to how it listed products prior to this update. We are currently not interested in updating every product in the store that doesn't have a variant to have a variant if the code change on the backend can be fixed to go back to how it worked prior to whatever date changed this. (as of today) yesterday back to infinity was fine. But today something was changed and now it is appearing on every product from every store on every product without a variant.thanks,Atwood Rope

Howdy,Making a post since the incompetents @ support keeps telling us it's "expected behaviour"!For the past month, Shipstation has been extremely slow in updating from our Shopify store. A refresh that would take 5-30seconds now takes 5-10minutes.We did not get an increase in volume. This also happens when there is literally nothing to update. We reset the store connection to Shopify and still have that issue.We interact with both the Shopify and Shipstation API on our back end internally. The performance on those tools have not been impacted at all.We contacted support about this but were told "it's expected to take 5-10minutes for a refresh"Are we alone experiencing this slowdown?  

Does anyone have a customer service number to contact Shipstation to see if there is a physical person to come to our site to train on the use of Shipstation?I need someone to come on-site and want to know if this is possible and approximately how much it costs.

We are suddenly getting a "selling channel made adjustments to this order" message on every order in ShipStation.  We use Shopify for our orders and no changes are being made to the orders.Is anyone else getting this?  If I click on "review adjustments", it shows the previous quantity of nothing and the current quantity of what was entered on the order.  Again, no changes have been made to the order.  

My subscription was cancelled and i had 3 weeks easy left. I can't even see my money i had in my account let along my card info 

I received a notification this morning that I requested my subscription be canceled when I did not. I don't think it's a hack or anything, some systematic thing in SS.  It says to just "change subscription" with the button below, but there is no button where I could even update my subscription if I wanted to. They just kicked me out, with no way of getting back in, no support now since it says I don't have an active account. I've been shipping over 1000 packages per week..... Not sure what to do.

Can we add the ability to automatically sign custom forms and date them when they're printed.  Sitting there signing 100;s of custom forms is not what I would call effecient!

Is anyone annoyed with the extra step of the KG option?  Before we would put in the grams but now we have to put in the KG and also put in the gramsThis is providing everyone with extra work and time. Please revert back to the way it wasThank you