Discussions

We have used ShipStation for several months now to handle all of our order processing and have been relatively happy with it. Up to this point, we have not used the Live Rates feature but now we would like to integrate that in. We started testing it and found that there appears to be a bug.The bug is that when multi-source inventory is enabled and a customer puts two items into their shopping cart that come from two different suppliers (Let's call this Item A from Supplier A and Item B from Supplier B) then when you get to the checkout and input your address then ShipStation will pull rates for both items from their respective supplier. HOWEVER... instead of combining these two rates for the two packages together into a single selectable option, ShipStation will then present the customer with two radio boxes for the two different shipping rates meaning that the customer may only select one of the two options meaning that they are only paying for shipping for one item.The module should

Original post by user Charles Martin   Hi, We are using acutane api module for shipstation to post back completed orders to magento 2 store but it is not posting back.  We are able to download orders without any issue but when it comes to posting back those same orders (send up 'complete'  status and the tracking number), the module does not seem to be sending that information to magento 2 so that the order stays in 'processing' status and we do not have the tracking number that was produced after shipping the order.  Please let me know how this can be resolved asap.   Thanks

Hello. We have been trying to integrate ShipStation for about two months now, and can't seem to hit a comfortable point. Every day, we have scales losing connection, printers losing connection. Some mornings nothing gets recognized without multiple restarts and refreshes of the software, browser and sometimes even the whole computer. We do not have these issues when using our old platform ShipExec. Does anyone have any insight or advise on these issues.

We're having issues with the Shipstation address validation giving an "ok" to addresses that UPS later states are incorrect. Is anyone else having this issue?For example, we were just going through our latest UPS invoice and every single address that UPS stated was incorrect Shipstation had validated. 

If an order has been split and part of it has been shipped, when combining orders through the "Order Alerts" screen, the items that have already been shipped are added back into the combined orders so they look like they still need to be shipped. And all record of these items having been shipped already disappears. This does not occur if you sort the order screen by name and combine shipments manually. This is a huge problem.

We need a field that gives us the ability to capture serial number(s) within shipstation before completely processing the order. My thought would be, when someone purchases one of our products it triggers the system to prompt for a serial or unique number that we can either manually type in or scan with a barcode reader. It would also need the ability to add more than one, case in point... we not only sell to individual customers, but also to resellers who buy multiples of the same SKU. Right now, I'm adding all the serials to the notes field but its not ideal. This is also very valuable when we need to do returns. The customers product that was purchased needs to match the serial that they previously purchased in order for us to process a return. PLEASE BRING THIS! and please don't add it to the gold plan or above, but to all plans....

Hi All,We are using the ShipStation API to create shipments for our orders. We have just added the Customs Declaration functionality (using the Shipments/Createlabel endpoint: https://www.shipstation.com/docs/api/shipments/create-label/).Having submitted a test order with contents='sample' and nonDelivery='treat_as_abandoned', the shipment created in the ShipStation console was showing contents='merchandise' and nonDelivery='return_to_sender'.Can we change those two values through the API? Or does SS override those fields on their end for some reason? Are we missing anything? Would appreciate any insights

At this time, a Ship From Location must be the same as the country the Account is registered in. Additionally, International Return Labels are not available. For example, I would like to pick up boxes from a partner in Portugal and have them delivered to our office in Canada.

No transit time displayed, extra hover to get to packing slips, customs info moved to opposite side for no reason. 

Hello,We use Stallion Express to ship out our Etsy, Squarespace and Faire orders. All of those order are imported into Shipstation and then imported into Stallion Express. Once an order is shipped in Stallion, Shipstation will report back to Etsy, Faire, Squarespace that the order is shipped but indicates the courier as being "Other" so the customer gets a tracking # with no indication of who the courier is. Therefore, we get inundated with emails asking who the package is shipped with. It would really help if you could integrate with Stallion Express so we can use Shipstation more effectively.Thank you 

I have negotiate rates with USPS, I would like to integrate USPS API with Shipstation, just how we use stamps.com.Can you please have this carrier integration feature added to Shipstation?

Hi there,I am having an issue with a packing slip template.  For each order we create 2 packing slips, one for the customer and one for the shop.  We've set up the one for the shop to have a url image displayed in the bottom corner.  The image is a table for our employees to sign as each step of building the products is accomplished.  We set this up over 2 years ago and worked fine for a long time, but recently (6 months?) the image decides to not show up.  Sometimes it doesn't show up at all.. sometimes it shows up but then doesn't print.  Maybe about 30-40% of the time it works just fine.  It's never the first time. I reached out to Shipstation and they couldn't help because they don't give html advice.  I was hoping someone here could help us.   Thanks,Btw, the image is 300x300px and here is the html of my footer.  Andrew<table cellspacing="0" cellpadding="2" border="0" style="width:100%" class="footer"><tbody>&

When we are doing End of Day form, we have to select the orders by hand. It will take a lot of time and not efficient. Can add a feature that we can scan the order number barcodes to select?  If so, this feature will help a lot...

Hello,Most of my products are personalized. Amazon has the ability now to use a custom now box When a customer entered personalization it's should be imported to the ship station and printed on the packing slip. Now I have to go to the Amazon dashboard and manually write personalization on the packing slip. This is very inconvenient when I have a lot of orders in November and December that impact my business. This feature works at the Etsy store but not Amazon. 

Is there a keyboard shortcut to reprocess automations? I have a tag setup in automation but I have to go into settings, automation, reprocess each time I create a new manual order. 

I believe SS needs a feature that allows for multiple hold folders. We sell personalized products that need customer approval of proofs. We end up putting the orders on hold while we wait for a response. During the holidays we have hundreds of orders in the hold folder. It would be helpful to have at least on additional hold folder for these orders, so we can see orders on hold that are on hold for other reasons. I requested this 5+ years ago and still feel like this would be super helpful. 

Shipstation highlights multiple item quantities with a yellow box. When I first started with Shipstation, it was a red box, which is way more noticeable. The yellow is very bland, and we've had issues with missing the correct quantity. We need a more prominent color or the ability to choose the color or give the box texture.  

Thanks.

It's still not possible to see if an order has been delivered when using Royal Mail.Why has this not been implemented? It's obviously a very important thing to know.Aftership have this feature with Royal Mail so it must be possible.J

Hi, I have an IT-related question regarding ShipStation Connect.  We need to silently install and deploy ShipStation Connect to multiple users.  We use a software deployment tool called PDQ Deploy.  I discovered that the "/S" parameter works great for the ShipStation Connect installer and uninstaller, but can't find any other info.  "/?" doesn't show anything.  Another silent install problem I'm running into is that ShipStation Connect is set to automatically update, which you don't want because it prompts the user to enter local admin credentials that they do not possess.  Is there a way to modify a registry setting or a config file to turn off automatic updates?  Thanks.  

Good time of day, everyone.On November 28th, I closed orders through Shipstation for November 27th for Amazon accounts. Shipping notifications were successfully sent to Amazon, according to the information received from Shipstation. However, these orders did not register as shipped on the Amazon accounts. As a result, it's too late to resend notifications to Amazon because it would push the late shipment metric into the red zone, putting the account at risk of deactivation. I understand that this may be an error in the Amazon system due to the high load after Cyber Monday, but what should be done with these orders now marked as unshipped? I wouldn't want to lose Amazon accounts due to their own error, but pointing out this mistake to them might be challenging. Has anyone had a similar experience, and how did you handle this situation? Is it worth resending notifications, or would it be better to cancel the orders in 7 days, even though they were actually shipped on time?

Does this feature exist? We have customers who modify their orders and remove products. If you split the shipment and exclude the removed items the second shipment sits idle forever. 

Say I have a bundle product called bundle1 that contains item 1 and item 2. I have item 1 set to Autosplit. So when bundle1 imports to Shipstation it splits item 1 from item 2 into a new shipment. The logical thing to me would be for the product shipping defaults of item 1 and item 2 to be applied to their respective shipments, as they are split into individual shipments with only a single product. Instead, the product shipping defaults for the entire bundle is applied to both shipments. How can I make it apply the product defaults of each item in the bundle? It doesn't make much sense to apply the defaults of the bundle sku after it's been split.

HOW IS THIS NOT POSSIBLE? Today I was contacted by a customer who said that we'd put the wrong amount in the customs info. He has to pay VAT on his end, so it's an important error to fix. All i need to do to fix it is send UPS an updated customs form. But with ShipStation, I can't just go in and edit it and send them a new one. It's not possible. And I can't believe this isn't already a feature. Now it's a huge headache to figure out how to create my own updated commercial invoice.

We have been getting lots of reports from our customers that they are not receiving email notificaitons with tracking information.  We finally got around to testing this and confirmed.   We are currently integrated with:Amazon, Walmart, Woocommerce and Manual Orders All of the above do NOT sent emails to our customers.  We have contacted support via email, and got no where.  Today, we upgraded our account to access live chat.  Same thing, we are not getting anywhere.  (Clear your browser cache, oh it works for tech support, etc etc..)  We know this is not a localized issue, because NONE of our customers receive the shipping notification.  Yes, it is enabled...Support asked us to disable our Manual Order store and to create a new one.  We did this and now manual orders ARE sending email notifications.  Problem is, we can no longer access all of our old manual orders as that store is inactive now.  Does anyone hav