Discussions

Our company is new to ShipStation. We are using it to ship book orders we receive from many sources: Amazon, Weebly, manual, etc. BUT we also have a repeated book table order that we ship out 2-3 times a month. He has written 30+ books but our book table order stays the same as far as titles but the quantity changes depending on the amount of people in the church we are ministering at and his speaking topic.We would like to create a Book table TEMPLATE with the "20-traveling titles" and then make slight adjustments on the quantity of a specific book title if is needed because of the topic my husband is speaking about. We watched the videos on Batches and Manual Stores & CSV Files and have HOPE that it may be possible.Anyone knowledgeable? 

The starter level tier is great for really tiny shops. But there's a huge market for a subscription tier that affords more than 50 shipments/month but not as many as 500 for the next level.Something in the range of 150-200 would be wonderful. I'd gladly pay $19.99/mo for such a tier. Especially since some months we're way under 50, but sometimes we might ship 100+ and it makes ZERO sense to pay too much, or be cut off part way through the month.I do also have an EasyPost account that I used before switching to ShipStation. One option is to re-incorporate that integration with our eCom solution when I run out of shipments with ShipStation, but that's a less than desirable solution.ShipStation, if you're listening, please consider this missed market opportunity!

I just joined shipstation and can't access the carrier rates because it says, "It appears that you might have tools installed to prevent third party tracking (like an ad blocker). To continue, disable these tools in your bowser then reload the page..."  I've allowed all cookies and send pop-ups and tried this several times, but it will still not let me in. Any suggestions? Help! I just want to get started with sending items for my small business. 

Hi!I just signed up for shipstation with Bronze and I'm getting an error that says. Do I need to contact support or shipstation not reading CSV(not formatted right)? 

Hello,Fairly new to ShipStation and I'm wondering how others are pulling reports or unit counts for products awaiting shipment. For example, If you were selling white T-shirts and wanted to open your account and find out how many units you had sold or if you were out of stock and needed to know how much you had back-ordered. From what I can tell you can filter by SKU and get the total number of orders awaiting shipment but there is nothing to see how many units are in those orders without opening everything individually. This seems like a basic function that maybe I am overlooking? Does anyone have tips or ways to pull this information? 

On the orders detail screen we show current inventory.  "Stock" shows both Available and On Hand.  These fields cannot be added to our custom packing slips and would be so beneficial.  We print all of our packing slips and head into the warehouse to pull the orders.  Currently if an Item cannot be found the employee must come back to the terminal and check the inventory to verify it is available.  This would be avoided if they simply could see that the order in for 10 pieces, and on hand stock shows only 6 pieces.  Alternatively,  if the order field in the mobile app showed the same information as the desktop, we could also avoid this, however it appears it does not.

Has anyone received this error when opening the Shipstation app from within Quickbooks online? {"success":false,"message":"An unhandled exception occurred: No OpenID endpoint found. (c1f6adaa-0e17-4ece-b28d-2f3e9075788f)"} 

Would be great if you guys had a way to calculate suggested box(es) to use, based on product dimensions and box availability.Add a way to adjust the padding in the box and max weight per box. This would be huge in showing rates at checkout, and a big time saver in settings up shipments in ShipStation.

Hoping I can get a answer here. The order feed coming in to shipstation is missing a couple items. We get a dispatch date and delivery date from ShipperHQ. The items are on the order but not coming over in the XML order feed.How can I add them in?  

I am using Shipstation APIs to fetch Orders data. I have Fedex and stamps.com a carrier integrated with shipstation. However, Shipstation APIs doesn't show be the shipping cost, I only see total cost paid by the customer.Is there a way I can see the shipping cost of the fedex or stamps.com that is associated with an Order through Shipstation APIs? 

I need help swithing to new layout, accessing the checkout rate, and i just need help.

I have spent 45 minutes just looking for a "chat" feature - in different browsers, so am posting here in hopes someone will reach out ASAP. 🙂I cannot print postage and it says "requires a subscription"I go to "Account" and it says Plan will cancel May 5th (what? Ok, I will try "Undo cancellation" button)Button does nothing.I go to "Update subscription" and choose Recommended Plan and enter credit card (which is active and on file too)I get Error "Failed to change billing plan. Please try again"I've gone through all the steps in both Chrome and Edge.Please help. We have a bunch of orders from the weekend!!Lisa

I have been unable to connect to Walmart since around 6AM EDT today.  It is an established connection for years (not a setup issue).  I'm wondering if anyone else is having this problem.  I think its an issue at their end.  Receiving this  error message:An error occurred attempting to update orders: The remote server returned an error: (401) Unauthorized.Thanks,Dean

Hello,I have been trying to add more fund on the Ship Station Canada account but it does not allow me to add the fund even though the source fund is available.The above error message appeared. Trying to find customer support for shipstation Canada too? Kindly help and advise, thank you very much in advance.

We are looking for a way to pull a production report.  We will be using custom field 1 to put in our packers names- and run a daily report on their packages.  We currently write these down on our order sheets and then hand count these at the end of the day.  My dilemma is that ship date only works under the shipment tab and custom fields only can be seen under the order tab.  I want both of these pieces of information daily.  Ultimately making a pulldown list under Custom Field would be amazing.  

Hello community,I have filed my first claim with Shipstation for package loss and found out that the maximum insurance coverage for the package is only 50€(!). The shipping service is DPD.Since I was promised in January that all packages are insured for 520€, I received the full amount once as a goodwill gesture. However, this is a real problem for future cases, as no reasonable businessman would send packages with only 50€ insurance coverage. It's simply not enough for most of my packages.I would even be willing to pay for higher insurance coverage for my expensive packages with Shipstation, but unfortunately, it's not possible.Now I have a problem - I would have to eithera) leave Shipstation,b) significantly increase the postage costs, orc) hope that no more packages get lost.I don't like any of these three options!What can be done, does anyone have a suggestion?Thanks,Alex

We use ShipStation Connect to print our labels to a Jadens thermal printer and almost daily we lose connection. We usually have to manually print by downloading the label and printing the PDF but really like the convenience of SS Connect it's just so unreliable.We have uninstalled and reinstalled the SS Connect app for Windows so many times I lost count, we restart, reboot, sign out, sign in and nothing works.  Any help would be really appreciated. Thanks!

When creating a Manual Order, we like to put main items first, then accessories, then discounts and finally shipping. The problem is that no matter what order we enter items, the system randomly rearranges them and makes the packing slip and email look messy. Since we can't rearrange after the fact, we are stuck with this non-sense. Is there any way to fix this?

Hey there,I encountered an issue where I combined two orders for a customer, one had already shipped and the other had not been fulfilled. When I combined the orders, I realized I was unable to edit any of the shipping information for the second order. I looked to see if I could split the orders back to their original configurations, but I did not have the option.I talked to customer support, and they confirmed that once you combine an order with one that has already shipped, there is no way to split them again. While I have made note so that it does not happen again, is there a way to fix a situation like this, or possibly receive a warning that the order will not be fulfill-able if you try this combination?

Hello Team,I want to add a custom attribute Magento to the ship station. Can you please know how we can order custom attribute magento to ship station. Same question I asked to support chat but they are giving me to sync product attribute. but I want to sync custom order custom attribute. i want to add filter as per that custom attribute in shipstation. 

how to export shipments with dimensions?

Not able to purchase UPS labels for over 24hrs now, this is greatly affecting my business shipping timeframe with my customers as most of my customers request their packages be shipped with UPS. When is this expected to be resolved? 

Would be nice to see an option where you can print the packing slip/label without sending notification to the marketplace until the scheduled ship date.If you process an order in shipstation at 10pm at night it will notify the marketplace (ebay) that it's been shipped today and that will count as day 1 of the shipping.If you do it after midnight then the actual day the item is being shipped/going to the carrier it will be day 1.

Hi,I searched the help section to find out how to instruct Royal Mail to send SMS notifications to the customer regarding their delivery. I found this Royal Mail – ShipStation Help UK. which shows ShipStation have added a additional Royal Mail features but I couldn't find the option with ShipStation.  I have tried contact your support team who inform me this function doesn't exist.  I have used Intersoft in the past and they were able to enable this feature with Royal Mail but since migrating to ShipStation we have lost this function for our customersAdditional Features for Royal Mail...SMS and email notification optionsYou can indicate in ShipStation if RoyalMail should send an SMS or email shipment notification to yourself or your customer.  You must enter the phone or email address into the provided fields. This will send the details to RoyalMail when you create the label. RoyalMail will use the information to send the notifications. Notifications are n

I set up a 37 box shipment using the ShipStation UPS integration (which goes through Stamps.com). $833. For some reason UPS billed an adjustment for a second box on the same package sending my stamps.com balance way negative.  It’s been 3-4 days and it hasn’t been resolved yet and I couldn’t use my accounts without paying the balance. I’ve contacted support at all three companies and haven’t gotten a resolution, lots of finger pointing at the others though. Long story short, I’ll be breaking large shipments up into small ones going forward.