Discussions

I had one item that is back-ordered. When it was purchased with other items, I will ship the order and print the label. Then go to the shipped order and click "create another shipment" for the back ordered item. the glitch is, the order will show in the new orders for a bit, then suddenly be moved to the shipped section. No idea what would cause that to happen. i then have to restore the order to put it back. 

Shipstation online still has the 2022 postal calendar listed, but nothing yet for 2023. Since shipstation Shipped Items report only functions on shipping days for those particular carrier, I need a current calendar. As an example, it was MLK Jr. day yesterday, half our shipments posted as shipped on 1/16, the other half on 1/17 even though we printed everything on 1/16. I've discussed this issue before in person with Shipstation and no fix has been identified, so I need a current calendar to note what days will report false numbers. Please upload the new calendar soon! 

I am having trouble getting the ship station connect app to work on my Mac. When I open it, it immediately shuts down. I have deleted and reinstalled the app, restarted my computer, etc. I am wondering if the app has been updated for MacOS version 12.1? Anyone else with this problem? I can't ship and need to run my business. 

When shipping via Fedex ship manager, there is a way to add reference/PO info to the shipping label, looks like this:Is there a way to add the reference info to a shipment created in shipstation instead (we would prefer to do these in shipstation but are required to add reference information and for the life of me I can't figure out how to add this information to the shipment. 

I am in need of being able to create specific refrence numbers on only some of the FEDEX labels.  I understand that I can use the message 1 system to add a REF number to all of my Labels, but I only want specific labels to have specific codes in the REF line for billing and accounting.

Hi, I'm trying to ship a package to the Philippines, and the ZIP code there is only 4 digits (4200); Shipstation only allows zip codes to be 5 digits, is there any way around this?

We are setting up the ShipStation integration within our Salesforce org, but the issue is that we use PersonAccounts within Salesforce and not Contacts. So when it comes to the BillToContact and the ShipToContact, we can't fill these in, and we can't sync these records to ShipStation because Ship Name must be filled in. Any help would be much appreciated

In the products page, There are so many fields that can enter information such as Weights and Dimensions. Can you please also add "Customer Field 1" column there? When we sell that item, it automatically fills "Custom Field 1".

ShipStation Team,Have you considered making your web app progressive?https://web.dev/progressive-web-apps/As an example YouTube is available as progressive.https://9to5google.com/2021/01/24/youtube-install-pwa/This allows managing the application across a company and multiple desktops easier.Thanks for listening.Doug

GreetingsWe print the sold to info on the label at bottom so people know it is a gift. However it is showing recepient name. Shipstation is addressing but has anyone else experienced this?

I'm having a weird issue with Shipstaton connect; I recently switched accounts andit would work on one account and not on the new one.I tried al

I have never had this happen till the last 3 days. I keep getting "Purchase Error.. Error transferring wallet funds. Please refresh the page or try again later.  I have refreshed and waited for a few hours and it doesn't help. The next day it will allow me to buy 3 labels and do it again. Today, 2 labels and do it again! I also, can't find anyway to contact customer support. Can anyone help me with this, please?

ShipStation decides to just increase subscription fees during busy holiday month! For Gold from 69.99 to 99.99 while reducing the shipments per month from 3000 to 2500.For Platinum from 99.99 to 149.99 while reducing the shipments per month from 6000 to 5500.That's at least 50% increase on the fee, while cutting down the number of shipments allowed.With no announcement at all. I bet ShipStation is betting on that most customers would not noticed this.Time to move to competitor that provided less for the same features, hated the new version upgrade that have issues.

Hi,I'm hoping that someone has experienced this before and that it's a simple setting we aren't seeing.My wife clicked on CTRL C to copy something this morning and suddenly, the screen shrank.  To the point, we need a magnifying glass to see it.  I figured she must have clicked on the wrong key combo.  I've tried all sorts of combinations to get the screen to return to normal size without success. I also thought it was a browser issue, but all other sites are just fine.  The only issue is on the Shipstation site.  We logged out and rebooted the computer, but no dice.  It's still incredibly small - can't use it.  Switched to a different browser, so we aren't out of business, but we'd like to get back to the browser she's been using for 2 years now - Microsoft Edge.  Thanks for any light anyone can throw on this.Warren

Hi fellow users. Does anyone have this issue, and any solutions? We use Shipstation Connect to our Dymo 4XL printer to print 4"x6" lables, and recently it started printing super small.  The image print size would fit 9 images on one label, which makes it un-usable. Tried uninstalling Shipstation connect, and re-installing, to no success. Current work around is download label to print via PDF Viewer or Browser. This is definitely a configuration or software error, but i can't seem to identify the fix. FYI background.  This worked yesterday.  No significant changes today, and suddenly this very weird issues. Thanks.   Eddie. 

Hello all! I have created a custom packing slip with our logo and highlighted quantities above 1. However, when I print the orders out for the day, it only gives me the option to print one per page. It allows me to print two per page only when i select "Default Store Fronts Template" @Moderator-Davis hope you can help my friend! 

Can you copy an Automation Rule to create a new one? We set up a lot of automation rules to Tag and set the Ship From Location by State by Sku depending on the Location our inventory is available, and which warehouse location is closest to that state (so that we don't have to manually assign every order).  This is painful to set up manually and inventory by SKU availability changes fast.  Being able to copy an Automation Rule to a new Automation Rule would be so useful.  Then I could keep inactive Rules with the State assignments and copy them just changing the SKU.   Maybe this already exists and I'm unaware?  Can you copy an Automation Rule to create a new one?

Hi there--All of my eBay orders from December 22-December 25th are missing their shipping addresses. If I attempt to update them manually, they don't save. Orders from December 27th and today are behaving normally.I've attempted reloading, updating the stores and reloading. The same persists on other computers and mobile. Any ideas?

How do I obtain a report of each time I add funds, the date and the amount each time add funds in order to purchase labels?

We have to ship each item separately as our items are "oversized" and cannot be combined. Before the SP-API switch, we were able to split our Amazon Prime (Buy Shipping) orders in ShipStation. Not multiple packages, but split orders. This would integrate pretty well with Amazon Prime for the most part unless the order was 50+ items. For example, for one order with 10 items, we'd get 10 labels created and 10 tracking numbers in the Amazon interface/ShipStation.  Now with the SP-API, it's glitching horribly. We'd get error messages almost every batch. For example, out of two items (same order), only ONE item successfully ships in ShipStation. The other one would result in an error and stay in "Awaiting Shipment". But in the Amazon interface, it would show that the one label was created for BOTH of the items and they are both shipped under the same label. Or sometimes one of them has shipped and the other hasn't on both Amazon and ShipStation. But for some reason, we are un

Hello, Is there a physical customs form to print and sign when shipping to New Zealand from the US?When creating the label, I see a Customs Declarations section (description and value) to fill out but when I purchase the label, I cannot find any additional customs document to attach to the package. Are there any physical forms or is the online portion the only thing needed? 

Is there anyway to get the product sold onto the shipping label or the order number on the shipping label, or if I want to add a QR discount code to the label...

Is the Import orders from csv file not available in the Starter Plan?    We used to have a higher plan but just didn't need it at this time so we switched to the starter plan.  Now we noticed that the Import order function isn't available in the drop down list under Other Actions.    Can someone let me know if that's the reason we don't see it anymore?ThanksJeff

For whatever reason, there was a "bug fix" that now makes my packing slips not work the way they are supposed to. The 4x6 slips that were always "fitting to print" on our 8.5x11 paper has html that was exactly what I need. The "bug fix" now took away the fitting to print for shipstation connect and it prints tiny on our sheets. Shipstation support told me to switch to 8.5x11 to make the size correct, which works but the problem is, the rendering is entirely different. Random dark lines that would make us waste a lot of ink. The code for the 4x6 was copied to the individual character. There are some tags that quite literally just render different depending on the size of the paper you are printing on for some reason. I can use <tr> on 4x6 with no issues, but the second I use that tag on 8.5x11 it creates black lines I can't get rid of. It's like the base styling for each is different.  How can I convert the 4x6 to the 8.5x11? 

Have followed instruction, grab auth key from shipstation in woocommerce, paste in shipstation add new store dialog, input url of store (tried tld first, then direct to /shop/ url) submit and error, no details on error.  Host search error logs on host and found issue is 400 error, and found authentication key at issue. Any help please.  I even redownload plugin in WooCommerce.com and reinstalled over first plugin and still error. Disable security on site as well, same issue.